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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 254 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 254 reviews
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    large wash

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent buy, it can handle large loads, so happy of it.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Washes my clothes very well. Doesnt make noise when washing. Love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer with nice technology features and overall good design and quality.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Stopped dispensing softener after warranty expired

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this washer 14 months ago on June 2024. Manufacturer warranty lasts exactly one year. I usually get the extended warranty or protection plan for my appliances, but I don’t know what happened to me this time around that I forgot to get it. This washer stopped dispensing fabric softener. I called Best Buy today August, 2025, and turns out the warranty expired, and I have to pay $124 to have someone look at it, and at least $150 for the repair not including parts. So if you buy this item please get the protection plan.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      SaraASB, we understand the frustration if your detergent drawer stopped working. We are here to help.

      Here is a guide to help you troubleshoot if the dispenser drawer is not working. Please click on the embedded word.

      Dispenser drawer issues in Samsung washing machine
      https://www.samsung.com/us/support/troubleshoot/TSG10002916/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1150253403) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Beautiful function and looks.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great capacity for even the largest loads. Beautiful looking as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, i wasn't expected less from samsung................

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine so far, only had it a week. Customer service is always on point

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good business

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The purchase I made in the store was a very good experience. They treated us with respect and kindness. I am very satisfied with the treatment they gave me for future purchases.

    I would recommend this to a friend
  • Pros mentioned:
    Auto dispense

    Rated 5 out of 5 stars

    best washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the best washer i loved it i love the auto dispense

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Wash

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good…………………………………………………………………. Great perfect……….

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect purchase . Could not be happier . Need 10 more characters .

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Holds a ton

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the washing machine! Holds everything and looks good too.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Mr. Capps

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washing machine has been great and work like a champ.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans well and efficiently. We are excited to have one that works.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Decent dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a big size dryer with plenty room for heavy comforters and heavy-duty loads

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    My new best friend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge compartment and plenty of space to fit all the dirties!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really big. Good install. Nice looking…………………………..

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung washer top load

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good style and work excellent washer. Try 2 time work very nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good machine highly recommended, the color is nice

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to use, detergent storage is convenient to load

    I would recommend this to a friend