Customer Ratings & Reviews
- Model:
- WA55CG7100AWUS
- SKU:
- 6547600
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers often highlight the large capacity, excellent cleaning performance, and ease of use of this 5.5 Cu. Ft. High-Efficiency Smart Top Load Washer. Many appreciate its quiet operation and smart features, while some find the depth of the washer to be a challenge. The positive feedback on cleaning ability and convenience is widespread.
This summary was generated by AI based on customer reviews.
Love it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice large capacity smart washer, just what we needed.
I would recommend this to a friend- Pros mentioned:Size
Best Buy is the worst
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is now the second time that I have had a scheduled delivery and instalation canceled by the technicinican due to some made up issue. First with my fridge now this time with my washer. Tech came and said my valves are old and would not install the machaine. My old machine is working without issue I just wanted to upgrade to a bigger unit. He called his manager who also said they will not install the machine but they can just drop it off. I will not use Best Buy again and will cancel my total tech membership after this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.excellent washer very big for lots of loads to wash
I would recommend this to a friendWasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great product, great service as well Highly recommend
I would recommend this to a friendOwned for 2 years.... not happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have spent over $1500 for both matching washer and dryer. The dryer broke once and had to be serviced and the washer just keeps leaking water inside so your clothes will be soaked way more than usual and if you dont use the wash for a while, there will be a pool of water inside. The one year warranty was inconvenient as stuff started to break only after a year... I understand that usage of these items will eventually cause wear and tear, but excessive leaking and the sensor on the dryer being absolutely terrible really puts a damper on my mood. Wouldn't recommend for the absurd pricing.
No, I would not recommend this to a friendSamsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Black Samsung Top-Load clothes washing machine.
I would recommend this to a friendUpset
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waited three weeks and then they called day before extended it for another 3 to 4 weeks don’t have them
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear LoriannP, our team read your note about your Samsung washer, and the details you shared around the extended delivery timing stood out to us.
Based on what you shared, the timing adjustments and extended wait appear to be related to order handling on the retailer’s side. For the most accurate updates on availability, rescheduling, reaching out directly to Best Buy would be the best next step at 1-888-237-8289.
If you ever need to reach out to Samsung, please include this reference number 1152405268. This will help our team quickly pull up your details.
We appreciate hearing from you and truly value your business.
Rachel
Samsung Care
Samsung needs to learn how to make machines
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just tired of dealing with Unbalanced Load UB then the stupid thing starts over trying to wash again and again sometimes if I leave will take forever and I give up to hand twist to remove the water and use the dryer , ridiculous ! I already reset the machine as Samsung indicates, changed coils and still does the same issue 8 times out of 10 washes. Any type of load. Also if you don’t use deep wash most of the times hardly gets water over your clothes as I read in very much all reviews with low stars. I regret not reading reviews on this machine before buying. SAVE YOURSELF THE SAME PROBLEMS , DONT BUY IT ,
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
A washer is one of the household's most relied appliances. Let's ensure your unit is in tip-top condition.
The link below will help you ensure the washer fills with water and does not stop in the middle of a cycle. Please select the scenario that best fits your situation and learn more by checking the hyperlinks and watching the embedded video. In the event that the steps did not resolve your concern, please select "No, I NEED MORE HELP" to move to the next steps.
Samsung washing machine water fill issues:
https://www.samsung.com/us/support/troubleshooting/TSG01203005/
Samsung washing machine spins poorly:
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
Should you need more assistance with the washer, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148624433) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
- Cons mentioned:Washer performance
Horrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst washer I have ever owned do not recommend purchase Loads of all sizes will not balance and will run for 5 hours wasting loads of water.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that dealing with an unbalanced washer and running too long can be frustrating, Daniel. Let us help.
To troubleshoot the shaking washer, check out the link below. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide you may watch from beginning to end is also attached.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016
If you're dealing with a washer that runs too long, please look at the link below.
Samsung washing machine won't spin or won't stop spinning:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
You may also refer to page 58 of the user manual for other recommended actions when the washer makes excessive vibrations.
https://downloadcenter.samsung.com/content/UM/202401/20240118131922029/OID67143_IB_WA7100C_EN_240110.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146901931) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Cons mentioned:Washer performance
Worst machine ever!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst washer ever!!! Due to the sensors the machine could never spin without sounding like it was gonna break. It also started over every time a the sensor could not spin the machine. Hated this machine .
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have an effortless experience with your washer, MaryannPano. Let's get this taken care of.
Here are steps to take should your washer make a noise and can't spin the machine. For tips, click the link and hyperlinks. For tips, click the links and hyperlinks and watch the instructional video.
The Samsung washing machine is noisy (please select the best that describes the sound that you are hearing):
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
Samsung washing machine won't spin or won't stop spinning (see steps 1, 2, and 5):
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147023954, to help our team pull up your information when you message us.
Have a great day.
-John
Very Disappointing - Horrible Washer!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the absolute worst washer we've ever owned or even used. It worked well for approximately one year before we had endless technical issues. After 2 years, it was time for a new washer. The most recent issue is with the sensor. We got it fixed and within no time, it went again, causing our washer to repeatedly fill up with water and drain, shooting our water bill through the roof. Since day 1, we realized that it collects lint when washing, leaving white stains pressed into our black clothes. It has actually ruined several of our black clothes. I could sit here for hours and type up a book of how horrible this washer has been. DO NOT BUY! I will never purchase a samsung washer again!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Cecelia,
We appreciate you sharing your sentiments about your Samsung washing machine. Let us help.
I have shared links below that can help you with your Samsung washer. Please watch the video and click on all the embedded words inside the article.
"Samsung washing machine won't stop or won't stop spinning."
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
"Laundry is stained or damaged after using the Samsung washing machine."
https://www.samsung.com/us/support/troubleshooting/TSG01108628/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147483078, which will help our team pull up your information.
^Rainly
Stops working after 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was the first washer I’ve ever purchased and am extremely disappointed with. The barrel starts shaking like crazy and shows a Ur/Ub code leaving our clothes drenched. We’ve attempted washing just a couple small items and even then the barrel shakes and the clothes are left super wet. We had two people come check it out and unfortunately they said this is common and told us it would cost $400-$500 to fix and that it would be a temporary fix. In the end we were recommended to go the LG, GE, or Maytag route.
No, I would not recommend this to a friendBuyer beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked amazing for 7 months… then didn’t.. Samsungs costumer service has been awful I’m 5 weeks in no washer. Repair tech after repair tech, and can not get a new one, or even some of my money back to buy a new one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are here to assist you anytime with your washer, HaleyG. We would want to know more information about what's going on with your washer so we can discuss options and offer the assistance you need.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147601449, to help our team pull up your information when you message us.
Have a great day.
-John
Overrated
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This machine is overrated. It takes way too long to wash. The super speed is not as it says.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know that dealing with a washer taking longer to wash the clothes can be disappointing, CynthiaR. Let us help.
If you're dealing with a washer that runs too long, please look at the link below. This guide also includes resources on the best laundry load size for your washer, which we highly recommend checking out.
Samsung washing machine won't spin or won't stop spinning:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you.
-Angelica