Customer Ratings & Reviews

We purchase this unit around the summer of 2017 and started using it approximately 6-8 months later due to a kitchen renovation. The good, the unit looks great. However, it wasn’t until we started baking a lot that we recognized the oven will not maintain temperature on bake or convection setting. An after market thermometer proved our suspicions. The temp is regulary 50 - 100 degrees lower than what it says, significantly impacting baking. In some cases, the temperature disparity is even more. This seems to be a widespread issue with Samsung based on internet research. A private law firm may even be looking into a class action relating to heating issues. While we are outside the warranty period, I would strongly recommend doing your research before buying this expensive unit. We are certainly disappointed as one would reasonably expect a unit at this price point to adequately maintain accurate temperatures.

It looks nice, but only worked about six times. We bought it in April last year, but it wasn't installed until October at a 2nd home we have. Of course, it breaks in July, so the 1 year warranty doesn't cover it. The error code we got is C-31. Range is completely unoperational. Spoke to a Samsung repair person (hard to find), and he did some research. Apparently, its a circuit board malfunction that has poor soldering. A common problem. Replacement part has been on order for a month now, and we still don't even have an ETA for when we can expect to receive it. Don't purchase this unit! Its garbage.

Oven worked for a few days past one year(wasnt installed immediately) Code C-31 on display. Seems to be a common problem judging from complaints online. We bought a houseful of Samsung appliances and have lots of trouble. Refrigerator repaired twice in one year and now the oven has quit. No more Samsung for me.

I have heard personally from people's experience that Samsung Customer Service is horrible and that they wouldn't buy another Samsung Appliance. I certainly experienced the same myself today. Customer Service in Samsung has no common sense! They wouldn't admit that their appliances have defects. I bought a induction slide-in range just 2 months ago. A spice jar fell on the edge of the stove top and the glass cracked across the surface, but the spice jar itself is perfectly fine. I expect appliances in a kitchen would be tougher. I called customer service and the customer rep doesn't think this is a defect and couldn't cover it under warranty. Obviously, the person who design this range never actually cooked in a real kitchen. Then I informed the customer rep about another issue on how the touch screen turns on by me wiping on the screen or when I lean over. All these activations are not direct contact with skin, but through clothing. I have to constantly turn off these accidental "touches". The customer rep told me that even the touch screen turning on is not defective either. "It's designed to detect touches. It's not defective," he said. If you are not intentionally trying to push a button, and you accidentally bump a button with your stomach through clothing and not your finger, then it's poorly designed. Again, the person who design the range never cooked with it. It's not worth buying any Samsung appliance because this horrible service.

My only complaint during the first year is uneven baking , unexpected for a convection oven, but I still liked the oven/range. As soon as the warranty ran out I began to have some real issues though. The oven began overheating, meaning that if I had it set to 375 it would go up to 500 and beyond, confirmed by the repair man. In fifteen minutes time it had burned homemade mac and cheese set to 375 to charcoal and set off the smoke detectors. It also turned on by itself and overheated which set off the smoke detectors yet again. After four separate attempts customer service finally repaired the thermal sensor and switched out the mother board which was short circuiting, causing the self turn on and overheating. All at the cost of $315. One week later the convection fan went. A week after that it was not getting up to temperature and would take 45+ minutes to bake chocolate chip cookies! Now again I am getting thermal sensor error codes and shut downs. I actually have to keep the breaker turned off when the oven isn't in use out of fear that it will turn itself on again and possibly cause a fire. Customer service is ridiculous and won't do anything except repeat the words "Your unit is out of warranty". DO NOT BUY! I expected more out of Samsung, this unit is a fire and safety hazard.

The main burner shuts down and unable to use. The repair tech said the wiring harness was not installed correctly causing damage and therefore needed to be replaced. in the process repair tech damaged the cooktop. Not happy with this product or Samsung service.

We purchased a Samsung induction top range about 4 years ago and have been unable to use two of the four burners for over a year. The local dealer's service dept (not Best Buy) has been unable to determine what's wrong. After reading reviews by other Samsung range owners' reviews, I've concluded that Samsung's appliances are inherently unreliable. Moreover, the support from Samsung is poor at best.

For 2 years this was a great product. The first time I used the self clean option for the oven, it overheated the circuit board resulting in a C-31 error code. Poorly designed if you burn the main circuit board on first use. Samsung has a problem with. Look it up online. Cost to repair is in excess of $400. If you buy this, plan on buying the longest extended warranty they offer. Or better yet, don't buy a Samsung product. This is no reflection on Best Buy.

2 issues The key pad is problematic--if you accidentally touch the wrong key it sets off a loc cycle. How this happens is you wipe up a spill as something else is cooking in the oven. It's ridiculous that a lock cycle is set off by a single glancing touch by a cloth. Poor design. The second issue is that I can't get the oven clean. Running it on self clean just bakes the dirt on. I regret purchasing this.

I had a pot spill over, The oven electronics are not guarded against normal usage. Samsung claimed physical damage and won't honor my claim. Stove was installed 2/15/2020

Terrible product. DO NOT BUY SAMSUNG. It rarely works. Too "smart" for it's own good. Will turn off randomly, won't cook with certain materials on the stove, very inconsistent. I would avoid this oven/stove at all costs. Not worth 100 bucks.