Customer Ratings & Reviews
- Model:
- NX58T7511SG/AA
- SKU:
- 6412710
Rating by feature
- Performance
Rating 3.1 out of 5 stars
- Ease of Cleaning
Rating 3.8 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers praise the air fryer, ease of use, and convection features of the 5.8 Cu. Ft. Freestanding Gas Convection Range with Air Fry. Many appreciate the cooking performance and the overall quality and design of the appliance. Positive comments also highlight the range's appearance and the numerous features it offers. However, some customers reported issues with the stovetop burners.
This summary was generated by AI based on customer reviews.
Okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This oven is amazing but the air fry setting is not the best.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having a some concerns with your Samsung Range and the Air Fry feature. I would like to help make sure you are getting the best performance from your machine and l located some information on the best practices when using this feature. See link below:
https://www.samsung.com/us/support/answer/ANS00088063/
Thank you for choosing Samsung. ^Brad
Satisfied
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's overall a good product. The airfryer mode is little hard to figure out.
I would recommend this to a friendBrand response from Samsung
Posted .Soji, we are happy to hear that you are satisfied with your range. The air fry feature directions are on page 50 of the user manual (https://bit.ly/3lq7Dz2). If you have any questions or concerns, we are here to help. Please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143086144) and it will help our team pull up your information. We thank you for choosing Samsung. ^Lena
- Cons mentioned:Burner
Broken stove
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After purchase the kitchen set everything work great except for this stove one burner didn’t work brand new stove and they sent someone to fix which he have no clue what he was doing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there GT1924, I hear you experiencing issues with your Samsung range repair and would love the opportunity to chat to see how we can help. Your experience has not been great and I would like to focus on improving that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143394416. We thank you for being a part of our Samsung family. ^Brad
Delivery
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience, the delivery person said he couldn’t remove my old stove. Removal was paid in full. He stated he couldn’t get the old one disconnected. He left the new stove in my living room. When my husband came home after a long day at work, he had to disconnect the old stove and we pushed it into the back yard. Which is where it sat for 3 days, when the delivery man said he would get it the next day. Completely unsatisfied with the whole delivery, for that I will never shop at Best Buy again.
No, I would not recommend this to a friendfaulty design
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The heat from the oven is already deforming the touch screeen display within a month of purchase. Very poor design the heat from the oven exhausts right under the touch screen
No, I would not recommend this to a friendMakes a strange noise,no support from Best Buy...
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When i turn the burner on it makes a very strange noise, i requested an exchange but Best Buy has no other in stock.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your newly installed Samsung Range. There are several important things that should be checked to make sure you are getting the best performance from your unit. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142699047. We thank you for being a part of the Samsung family. ^Brad
SAMSUNG GAS DRYER
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Right from start it did not go well We have been a customer with Best Buy and purchased over years several items TVS appliances etc Even though the prices were the same with every other outlets here we did a mistake of buying from you. From now we will think three times before we buy anything from you. Quality value and ease of use being the same where ever we buy from, it is the installation support is a differentiator and we had a HORRIBLE experience with that
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144708480.
-Noraina
VERY UNHAPPY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Owned this stove for 21 days and it stop working Contacted best buy and they said that i had to contact Samsung Talked to Samsung and they told me someone from Philips electronics will be contacting me in 48hrs; 7 days later I called and they said it would be another 21 days before they could get out to look at it
No, I would not recommend this to a friendBrand response from Samsung
Posted .If you have any further questions or concerns, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143678528) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Ty
Not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You delivered the wrong range and we had to wait for the correct one. Not good
I would recommend this to a friendGas Range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When it was working it threw off to much heat into the room! Now it will not even ignite, can not use oven! Will not light to cook??? Now Best Buy will not allow me to return it? WHY?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Range. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142986744. We thank you for being a part of the Samsung family. ^Brad
Don’t buy!!!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst stove ever! Haven’t even had it a year and it is already dying! Wish I could return. Don’t buy it!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Labmom! We regret to see that you had this problem with your unit and I’d like to see if we can assist. Please contact us directly at (1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513).
Referencing ticket number: 1143912437
We apologize for any inconvenience this has caused.^Nic
Samsung stove
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t want this stove that’s all they had now I have microwave that doesn’t Match with stove Samsung and microwave is whirlpool
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Range. I am sure that you will enjoy the awesome features that we have included into this machine. Thank you for choosing Samsung. ^Brad
Great service from best buy but Samsung was bad
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My unit was defected from factory and Samsung it took to long to respond almost a month and some days.
No, I would not recommend this to a friendBrand response from Samsung
Posted .HI cesare! Thank you for taking the time to bring this matter to our attention. We are sorry to hear that your customer service experience was less than ideal. Please know that we value you as a customer and would like to communicate further to see how to rectify the experience. We can be reached via any of the following using ticket number: 1143964291
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Nic
Not worth it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great, igniter is out in less than a year. Barely moderate use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Derrick.
We apologize that your experience with the 5.8 Cu. Ft. Freestanding Gas Convection Range with Air Fry, Fingerprint Resistant was less than ideal. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
Here is a link for more details regarding igniter issues.
Flame issues on Samsung Gas Cooktop or range https://www.samsung.com/us/support/troubleshooting/TSG01001946/#burner-does-not-ignite-and-other-ignition-issues
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NX58T7511SG/AA
One (1) Year Parts and Labor
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144686685
Have a great day.
^Charles
- Cons mentioned:Burner
Samsung airfryer oven goes out every year for repa
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give 0 stars I would this oven has been a total nightmare. It goes out every year this year it went out twice now I am out of warranty and bestbuy never would replace this item because it was repairable this is a total rip off oven stopped working three times in three yrs this being the third time and the stove top stopped working once also DON'T BUY IT!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mercedez,
We would love the opportunity to speak with you about your range to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1146495267 to help our team pull up your information when you message us.
Have a great day.
^Aloe
2 repairs in under 4 years.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We ordered this oven 4 years ago and have had to have a service person come out twice to fix the same problem. The part that keeps malfunctioning has to be ordered by you, and tales time to arrive. If you buy this oven be SURE ro get the Warranty protection!
No, I would not recommend this to a friendHigh repair cost. 2 years old.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased my oven 2 1/2 years ago and was happy with it. Now have spent $250.00 in the last 2 weeks. Now they say it needs 2 more parts a control board and ignighter. This will now cost $800 to $900.00 to repair. Not so happy now. Don’t buy Samsung!!!
No, I would not recommend this to a friend