Customer Ratings & Reviews
- Model:
- UN50TU8000FXZA
- SKU:
- 6401436
Rating by feature
- Picture Quality
Rating 4.0 out of 5 stars
- Sound Quality
Rating 3.9 out of 5 stars
- Brightness
Rating 4.1 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, easy setup, price, color, and smart TV features of the 50" Class 8 Series LED 4K UHD Smart Tizen TV. However, they have concerns about the remote control, durability, short lifespan, screen issues, and warranty.
This summary was generated by AI based on customer reviews.
A great TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is great for our bar. No issues with it at all.
I would recommend this to a friendGreat product I totally recommend!! Greatest great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product I totally recommend!! Greatest great
I would recommend this to a friendexcellent
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great model, beautiful screen, very happy customer!
I would recommend this to a friendGreat tv!!! They always do!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best company making tv's!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendGreat quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv shows good and it has all the features I need !
I would recommend this to a friendTOTAL JUNK
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TOTAL JUNK. BUSTED ALREADY. DEFECTIVE MOTHERBOARD. BEST BUY sells GARBAGE. Purchased tv and computer and in less than 2 years BOTH busted JUNK.
No, I would not recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I would recommend this to a friendBetter picture than expected!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv ....,......... .....,.....,..............
I would recommend this to a friendClear view
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this Tv and im happy with my decision....
I would recommend this to a friendNo thanks
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For an upper tier entry level tv you'd think Samsung would have all the app bases covered. People aren't going to keep their televisions if the apps they subscribe to aren't included. I subscribe to Shudder and Peacock and neither of them are available on the Samsung Tizen system. The tv can have the best visuals but for $426 there be a bit of quality of life also. I shouldn't have to disconnect my blu ray player and connect my Fios Stream to watch shows on apps I bought a tv for. Besides that, these smart TVs are littered with ads and other useless bloatware to the point the Komodo Sceptre might just be acceptable. Probably will return this as it doesn't serve it's purpose.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
My TV Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture but harder to manuever around to get all your channels and change anything about the sound.
No, I would not recommend this to a friend TV works fine, but what was really delivered....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV and set up of such is fine, but what I ordered and what I received were two different things. The item received was open box, not a new item which should have had a price difference. No such thing!
I would recommend this to a friendBrand response from Samsung
Posted .Dave,
I am very sorry that you received an open box item for your purchase of this Samsung TU8000 TV.
Please contact Best Buy directly for assistance.
Should you ever need assistance or have questions about using the TV, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
-Samsung Ambassador
No picture after 23 months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture started to look pink and green after 16 months. Changed the picture mode and it fixed the issue. The picture started to go out and still had sound for a few weeks. Now no picture. It just flickers and power cycles. Based on other reviews this a common problem. Not buying another Samsung. Now they only have 2 HDMI inputs. Ordered a Hisense with 4 HDMI inputs and has a 2 year warranty. Got the extended warranty this time since tv's do not last long.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Do not buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Burned out after 2 years. Tv turning off and on and getting black screen. Not happy. Was nice when it worked
No, I would not recommend this to a friend Black screen after less than a month of use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. Bought this TV on 8/22. Took it out of the box 2 weeks ago (9/28). Almost immediately it started acting strange. Well today it died. Black screen, no sound. Batteries are out of the remote & it will randomly have sound for a few seconds. Red light flashing on tv while plugged in. Best Buy won’t except return because it’s greater than 15 days since purchase. Not happy about that. Now I have to deal with Samsung & hope they stand by the warranty & replace it. Do not buy this TV. I’ve read about the black screen but was hoping it wouldn’t happen to us. It did.
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with overall sound. You think you’re buying a good tv and then you have to spend hundreds on a sound bar. I have better sound from my Vizio.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Lana,
I am very sorry to see that you are not completely happy with sound quality.
The TU8 series features integrated 20W, 2 CH Dolby speakers and supports Dolby Digital Plus to optimize your entertainment experience with enhanced sound richness and clarity.
Select from several Sound Modes and advanced settings to meet your personal preferences.
You can also customize the sound with Expert Settings.
Press the Home button on your remote, and then navigate to Settings. Select Sound, and then select Expert Settings.
For assistance with these sound setting adjustment, please reach out to our TV support at:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Again, thank you for taking the time to share your thoughts. Your feedback helps us continuously deliver best-in-class products and service.
-Samsung Ambassador
How can I comment?!??
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is Too early to comment on the purchased item. It is a Christmas gift and already wrapped. I won’t know the quality til the end of December. I’ll give 5 stars once I know all is good.
I would recommend this to a friendBrand response from Samsung
Posted .Rick:
Thank you for purchasing the 2020 TU8000 TV. The Crystal Processor 4K transforms everything you watch to 4K. Its crisp, clear picture is 4x the resolution of Full HD. We'd love to hear back from you once you or your gift recipient has had a chance to try it out.
You can contact Samsung Customer Support should have any questions or concerns with usage, features, or how to best optimize your settings.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
It’s an ok TV nothing special
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an average TV, wish I could have gotten a better one. It says 4K but it acts like 1080, I paid $500 for it (on sale) and it was a mistake there’s better TVS out there right now
No, I would not recommend this to a friendTerrible service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok so Take your time reading this . I’m a guy. It’s not hard for me to know what I want, I get in i ask a few questions and get my item now let me tell you what happens with your store I go there already knowing which tv I want for the most part. When I get there I had to wait even though I had my appointment time scheduled. The service kid who helped me was very short and rushing my decision. Once I decided, u guys didn’t even have it in stock. It was only a 50 inch I mean cmon. Ok whatever I said that’s fine , I ordered and had it delivered . Only about a 3 or 4 wait time right, not bad. The day comes around and I get a email saying it’s delayed about a week. I consider that bad service. I’m on time. Why can’t u guys? Ok I get it the transportation of COVID slows that but still not acceptable. So when it comes late I’m still upset and guess what? The whole screen is cracked. So I make another appointment to return and get a proper one . I get there and ask a guy if I can get a new one in store right then and there. I mean I just spent 500 bucks I should be able to get it right? Wrong your people couldn’t accommodate me at all, terrible. So then I had to order it again ! Once I got the tv it had been what like A month? I HAD TO GO TO YOUR STORE THREE TIMES FOR ONE ITEM. Ridiculous
No, I would not recommend this to a friendBrand response from Samsung
Posted .rogue,
I am very sorry to see that you had an unfortunate experience with the delivery of your TU8000 4K Smart TV.
We recommend you to share your concerns and feedback directly with Best Buy.
Should you ever need assistance or have questions about using the TV, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
-Samsung Ambassador
Just Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Remote has limited functions Geek Squad wasn’t very informative at all. It seemed that they wanted to get in and out as quickly as possible Also never returned phone call. Poor performance!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Allen,
I am very sorry to see that you were not satisfied with your Geek Squad service experience.
We recommend you share your concerns and feedback directly with Best Buy.
Here is the link to the downloadable eManual that includes the TV remote’s diagram and a detailed step-by-step guide (page 20-22):
https://downloadcenter.samsung.com/content/UM/202006/20200618112841534/NIKATSCT-3.0.7_EM_NIKE_USA_ENG_200527.0.pdf
Should you need further assistance with features or usage, please do reach out to our Customer Service at:
1) Phone: 1-800-SAMSUNG, available 8AM - 12AM EST 7days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
Thank you for choosing Samsung. We hope these tips help you better enjoy the premium features of your TU8000 TV.
- Samsung Ambassador