Customer Ratings & Reviews
- Model:
- UN50TU8000FXZA
- SKU:
- 6401436
Rating by feature
- Picture Quality
Rating 4.0 out of 5 stars
- Sound Quality
Rating 3.9 out of 5 stars
- Brightness
Rating 4.1 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, easy setup, price, color, and smart TV features of the 50" Class 8 Series LED 4K UHD Smart Tizen TV. However, they have concerns about the remote control, durability, short lifespan, screen issues, and warranty.
This summary was generated by AI based on customer reviews.
fails to turn on correctly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tv failed after 1 month it does not want to power-up
No, I would not recommend this to a friendBrand response from Samsung
Posted .benny:
Thank you for purchasing the Samsung TU8000 TV. I am very sorry that you are experiencing issues turning your TV on. While you are waiting for Samsung Service, you may want to try the following troubleshooting steps:
1) Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
2) Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing a solid red. If it is off, the TV either does not have power, or it is on and the screen is black. If it is blinking, your TV may need service.
3) Try pressing the TV Controller button at the bottom of the TV to make sure that the problem is not with the remote control.
4) If the TV turns on, your issue may be with the remote control
If your issue persists, please contact Samsung Customer Support, and a representative will gladly assist you.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Needs repair
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv has motherboard problem causing it to cycle on and off.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JCDream,
Thank you for purchasing the Samsung TU8000 4K Smart TV.
I am sorry that you encountered motherboard issues and required warranty service.
Should you wish to check the status of your repair or need any further assistance, please contact us:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
-Samsung Ambassador
to much brightness
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very complex , to much applications that we really can use
No, I would not recommend this to a friendBrand response from Samsung
Posted .juancho1207,
Thank you for your review.
I am sorry that you are not completely happy with your TU8000 Crystal UHD Smart TV.
You can try Natural or Movie Picture Mode, or manually adjust the Brightness settings to your liking.
Go to Home> Settings> Picture> Expert Settings> Brightness
Here is a link to the online e-manual that may help:
http://downloadcenter.samsung.com/content/UM/202004/20200403095308351/NIKATSCT-3.0.1_EM_NIKE_USA_ENG_200323.0.pdf
You can also reach out to Samsung Support for step-by-step assistance with setup, features, and operation:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM – 12AM EST (Mon-Fri)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Have you registered your new Samsung TV with us? If not, we invite you to do so at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F.
Registration gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
-Samsung Ambassador
Average at best.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor sound quality and a lot of Samsung apps popping up all the time as well as time consuming trying to get to the Bluetooth function because you have to go through a lot of crap, not simple at all.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Justsbuyer1T,
I am very sorry to see that you are not completely happy with sound quality.
The TU8 series features integrated 20W, 20 CH Dolby speakers and supports Dolby Digital Plus to optimize your entertainment experience with enhanced sound richness and clarity.
You can select from several Sound Modes to meet your personal preferences.
Or explore options to customize the sound with Expert Settings.
Press the Home button on your remote, and then navigate to Settings. Select Sound, and then select Expert Settings.
To connect to a Bluetooth speaker, press the up directional button, and then select Bluetooth Speaker List.
For assistance with these audio features, please reach out to our TV support team at:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
-Samsung Ambassador
Bad TV
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great till it didn’t. Started power cycling and geek squad couldn’t fix it or exchange it because it’s discontinued. Good thing I had my protection plan and got a credit for the tv
No, I would not recommend this to a friendDead in 23 months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV on June 9, 2020 for my bedroom and last night May 3, 2022 the TV completely died on us. It started with the green screen so I checked all the connections and everything was nice and secure. I unplugged the TV for about 1 min then plugged it back in. The green screen went away and the picture started to just go black and looked like the picture was smudged on the bottom of the TV. All you could hear was the sound. The menu bar also kept freezing up and the TV would continuoisly restart itself. Hopefuly Samsung or Best Buy can help me out with this issue.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Bunk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t last 2 years. One day just wouldn’t stay on then wouldn’t even turn on. Troubleshooted every which way. It had issues with sound bars too. Bunk. Got hosed.
No, I would not recommend this to a friend 8 series Samsung
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.had for 2.5 yrs. and now it shuts down, black screen and then comes back on after 30 sec. and continues to do so. Called Samsung and not much help. Would not recommend.
No, I would not recommend this to a friendNice tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great. The geek squad installer didn’t leave me the tv paperwork or manual. I called two days later, after figuring out he didn’t leave them, and was told that I was responsible to call Samsung to get a manual. I think this should be on you.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tomas,
Thank you for sharing your feedback with us.
You can refer to the online e-manual via the link below for details of various features and usages of your TV:
https://downloadcenter.samsung.com/content/UM/202006/20200618112841534/NIKATSCT-3.0.7_EM_NIKE_USA_ENG_200527.0.pdf
You can also access the eManual directly on your TV.
To open the e-Manual, press the button to open Smart Hub, press the left directional button to move to Settings, and then press the Select button. Use the up and down directional buttons to move to Support, and then select Open e-Manual to open the e-Manual
Our Samsung Support team is always here to help with step-by-step assistance with setup, features, and operation. Simply contact us at:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM – 12AM EST (7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Have you registered your new Samsung TV with us? If not, we invite you to do so at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F.
Registration gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
-Samsung Ambassador
- Cons mentioned:Reliability
Will never buy another Samsung
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV only lasted for 17 months (actually only 12 months since we spend the summer months up north). Will not turn on and can not be fixed.
No, I would not recommend this to a friend Sadly don't waste your money on this tv
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.To be honest the tv is a good for the price but it literally lasted almost 2 years for me and I didn't even use it a lot. White lines started popping up at of nowhere
No, I would not recommend this to a friendDidn't last for two years!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It didn't even last for two years. First, the TV became very slow and it took some time to get ready after turning on. Then it froze for few times. Now it won't turn on at all.
No, I would not recommend this to a friendTV with issue known by Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At first I was happy with my purchase. Then I found that the internet either WiFi or by ethernet gets disconnected after a couple of hours of turning off the TV. I thought it was only me at the beginning but I've read thousands of reviews and it happens to other customers. If you are aware of the issue you shouldn't be selling defective items. If you are not aware then you need a better quality department.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GioF:
Thank you for purchasing the Samsung TU8000 TV and for your review. I am very sorry you are experiencing connection issues. A new firmware update has recently been released which may help improve your connection. (1460.9 released on 12/7/20)
Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically.
You may also want to enable automatic updates for future convenience.
Select Settings > Support > Software Update, then select Auto Update.
Should your problem persist, please contact Samsung Customer Support:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Samsung sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of crap. Just try to set it up. There are no real instructions. Still haven't been able to download apps. I will never buy a Samsung product.
No, I would not recommend this to a friendKeep walking and pass this up
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Samsung during the pandemic 12/20 and it is already dead. Black screen and then turns off and on for no reason. I am not touching the remote. I am a single person and have no children and I am extremely active and no gaming. . Meaning I don’t watch lots of TV and this TV didn’t get heavy usage. So why this TV only lasted 1.5 years not even a full 2 years. What a piece of crap. I will not purchase Samsung TVs anymore. DO NOT RECOMMEND!!!!
No, I would not recommend this to a friendMake sure you buy geek squad warranty
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is a known issue with the panel which causes the TV to cycle on and off. If you decide to get this TV you definitely need to get the geek squad warranty because the panel costs the same amount as the TV. If the panel stops working after the manufacturer warranty expires and you don't have the geek squad warranty you will have to purchase the new panel or a brand new TV. My panel stop working 11 months after I bought the TV. Samsung's customer service is harder to deal with than geek squad.
No, I would not recommend this to a friendShort lived
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted only 2 and a half years. Attempted to turn it on and got about 2 inches of picture at top then unit kept turning itself off and back on.
No, I would not recommend this to a friendTerrible Samsung Support for Warranty Work
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is having picture issues in the first 7 months of use. The screen randomly goes from normal brightness to very dark. Initially could at times get it to correct by tapping the back of the unit (resolution now remains very dark and it’s unusable). It should be under warranty and Samsung is giving me the run-around on getting that service scheduled/completed. It hasn’t been a reliable product and is not worth the hassle of the awful Samsung warranty process and lack of customer care. I do not recommend this product.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Don’t waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s barely been 3 years and the tv just one day went completely dark and has not work since. A waste of money.
No, I would not recommend this to a friend - Cons mentioned:Reliability
Samsung is junk.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is pooping out at less than 2 years old. Not only do I have lines in the screen it will not boot up for days at a time
No, I would not recommend this to a friend