Customer Ratings & Reviews
- Model:
- UN50TU8000FXZA
- SKU:
- 6401436
Rating by feature
- Picture Quality
Rating 4.0 out of 5 stars
- Sound Quality
Rating 3.9 out of 5 stars
- Brightness
Rating 4.1 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, easy setup, price, color, and smart TV features of the 50" Class 8 Series LED 4K UHD Smart Tizen TV. However, they have concerns about the remote control, durability, short lifespan, screen issues, and warranty.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Picture is very crisp, good color
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this a few weeks ago and we are very happy with our purchase. Picture is very good, clear with good color.
I would recommend this to a friend TWICE FAILED DELIVERIES
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not once, but, two delivery dates cancelled on delivery date after 6 hours of waiting for TV to be delivered. Went to store and TV was there in stock. Wow.
I would recommend this to a friendOne year and trouble
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv was fine when it was brand new. A little over a year old and it suddenly wont turn on properly and won't shut off. There is no picture, just black screen with white lights flashing. We unplugged it for awhile it starting working again, thought it was the HDM cord, it wasn't, again it's not working. I'm very disappointed. I've purchased several Samsung tv's over the years. Likely won't again.
No, I would not recommend this to a friendShort life
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died after 1 1/2 years. For that kind of money, it should last a little longer. Other than that, average.
No, I would not recommend this to a friendExpensive tv that lasts a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It lasted a year never moved or touched hung it on wall very carefully and smoothly Nd over the past 3 months it developed 4 blinking horizontal lines that never stop it’s rediculous I tried absolutely everything real all the forums and I’ve come to the conclusion it’s a faulty tcon board so that’s great I’m out over $500 and stuck with poorly made trash thanks a lot
No, I would not recommend this to a friend- Cons mentioned:Reliability
Stop working after 2yrs
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working after 24hrs and 1 month!! Won’t buy Samsung anymore
No, I would not recommend this to a friend Display Broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Display broke 3 weeks after purchase. Samsung is sending a service tech out but going without a brand new TV for a week is less than desirable.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Dissapointed!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.purchased May 2020 stopped working Sept. 2022 Unbelievable!
No, I would not recommend this to a friend Worst experience
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very upset, this tv used to always freeze but I didn’t think much of it! I bought this tv in Nov2020 now December 2022 it went! It won’t turn on, red light just blinking and a repair it’s the price of a new tv! Looking over documents I believe Warranty is only for one year! Even might older smart tv never game me this issue
No, I would not recommend this to a friendAWFUL TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS TV DID NOT LAST 2 YEARS, DON'T BOTHER. 7 SERIES IS GREAT, DON'T WASTE YOUR MONEY ON THE 8 SERIES
No, I would not recommend this to a friendvery disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.every time i turn the tv off the next morning i have to reset the cable box again.
No, I would not recommend this to a friend- Cons mentioned:Reliability
Horrible purchase
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this TV a year ago and already going bad.
No, I would not recommend this to a friend - Pros mentioned:Ease of use, Picture quality
3 years and running strong
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had it over 3 years now and it's still going strong. It was a great replacement for what we had, a definite step up. The wifi works great, streaming works great. We watch just about anything on it, Hulu, Disney Plus, Max, Etc. Great Picture, good sound and pretty easy to use and set up. My only complaint with the design is the legs on the ends. I liked the stand in the middle which was easier to place on a tv stand. Very happy with this tv.
I would recommend this to a friend Disappointed purchasing
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchase September 2020 , June 2022 I have a black screen. What a best buy, I don't think so.
No, I would not recommend this to a friendGarbage Components
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this TV exactly 2 years ago, and the screen just went blank, and will not turn on. My last Samsung Flat screen TV lasted over 15 years with no issues. This one is total garbage. Samsung told me it is not under warranty & I'll have to get it serviced on my own. Two years later?!? Don't waste your money on this one.
No, I would not recommend this to a friendGood picture, but not reliable. died after 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.lasted 2 years then display faded to black and auto reboots every 2 minutes
No, I would not recommend this to a friendGeek Squad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for installation. The technician first gave me his opinion of the wall mount that I chose. I did not ask for his opinion and the one I ordered was sufficient for this placement. When the TV was not working properly, I had Atlantic Broadband come by the next day and it wasn't even hooked to the HDMI cable. VERY DISAPPOINTED
No, I would not recommend this to a friendPower issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased 2 new tv's for my company's bar area. I returned one of the two because it was defective due to a power issue. The replacement worked for 2 days then would not turn on. Waiting on another replacement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GolfPro,
Thank you for your feedback on the Samsung TU8000 Crystal UHD Smart TV.
I am very sorry for the issues you have encountered and understand your frustration. Your user experience is very important to us and will be shared with our teams.
Should you wish to check the status of your replacement or need any further assistance, please contact us:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 Days A Week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver best-in-class products and service.
-Samsung Ambassador
Broken After 23 Months
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this TV up until tonight when the screen went black and began cycling on and off. I am so disappointed with Samsung, as I am a fan of their electronics. It pains me to have to leave this review but I’ve only had this TV for 23 months. My Geek Squad Protection Plan expires next month so at least I still have that warranty.
No, I would not recommend this to a friend6 Month Life Span
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV in March 2020. Now it’s early September 2020 and the TV is dead. First horizontal lines started fading and now when I turn the TV on it just keeps resetting. I’m going to contact Best Buy and Samsung to see if I can get a replacement. I was very excited when this new model was coming out and now I’m very disappointed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .CaptainJNC,
I am sorry to hear that you are experiencing issues with your TU8000 4K Smart TV.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller
Please reach out to us via any of the options below so that we can provide troubleshooting or begin warranty service.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
-Samsung Ambassador