Customer Ratings & Reviews
- Model:
- UN50TU8000FXZA
- SKU:
- 6401436
Rating by feature
- Picture Quality
Rating 4.0 out of 5 stars
- Sound Quality
Rating 3.9 out of 5 stars
- Brightness
Rating 4.1 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, easy setup, price, color, and smart TV features of the 50" Class 8 Series LED 4K UHD Smart Tizen TV. However, they have concerns about the remote control, durability, short lifespan, screen issues, and warranty.
This summary was generated by AI based on customer reviews.
No better than LG
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hazy picture that fades when I move away from being directly in front of it. Just like the LG.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Torkelson24,
Thank you for purchasing and reviewing this Samsung TU8000 TV. Your user feedback is very important to us and will be shared with our TV product team.
Please do reach out to us should you have any questions, concerns, or need assistance.
You can contact Samsung TV Support toll-free at 1-800-SAMSUNG (ask for TVs).
Or by LiveChat. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger: https://www.facebook.com/samsungsupport
Or find us on Twitter: https://twitter.com/SamsungSupport
To optimize your product experience, we encourage you to register your new Samsung TV at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
-Samsung Ambassador
Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve owned this tv for less than 2 years and had to have the screen replaced because of dead pixels. It was still under warranty the first time, but now it’s out of warranty and the SC teen is failing AGAIN and the cost of replacing the screen now is more than $400. I’m just so disappointed.
No, I would not recommend this to a friendDOA
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I plugged it in and turned it on I could only hear it, nothing popped on the screen. It looks perfectly fine no damage at all and for second as we were troubleshooting online it decided to work. We turned it off for a bit after using it to go do some things and when we came back and turned it on it was audio only no visual.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Gabe,
I apologize for the inconveniences you have had with the blank screen issue you have experienced with your TU8000 TV.
Here is a link to a step-by-step troubelshooting guide:
https://www.samsung.com/us/support/troubleshooting/TSG01109749/#tv-without-a-one-connect-box-has-no-picture
If the issue persists, please reach out to us again and reference your previous service ticket number so that we can promptly assist you:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
We look forward to hearing from you and correcting this disappointing experience.
-Samsung Ambassador
Lasted 2 years.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke after 2 yrs. This was a replacement for another TV bought from Best Buy that also broke after 2 yrs. Only receive instore credit for product price, not tax. Basically, can't even afford to buy this tv again without paying out of pocket a THIRD time.
No, I would not recommend this to a friendSamsung has issues
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV lasted only 2 years. I used to like Samsung quality but lately do not recommend. Lucky I bought the extended warranty but they could not fix. Will apply credit to a different brand
No, I would not recommend this to a friendVery bad tv lost my money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very poor tv that i had bought at the peak time of corona and started to get lines on screen within 6 months .I had to hit at the back of tv to get it run and was running like this for 1 and half years .Now the displays has gone. So ,Please dont buy this garbage.
No, I would not recommend this to a friendWe choose a LEMON in our Samsung smart tv-BestBuy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchasing believing we were getting top quality in our Samsung smart tv from Best Buy - - a Total Lemon!!!!!!!! So, so disappointed in the performance of this tv. Nothing but trouble - usually Samsung is the best quality - we have the Lemon!!!!!!
No, I would not recommend this to a friendProblems
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for a year then started having problems connecting to wifi. Had to reset network settings and fool around for 20 minutes VERY often. Now it finally quit and won't connect at all. Turned it into a computer monitor.
No, I would not recommend this to a friendTV Samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Associates are not helpful or knowledgeable. I had to so my own research
No, I would not recommend this to a friendBrand response from Samsung
Posted .Survey:
Thank you for purchasing the Samsung TU8000 TV and for your review. Your TU8000 TV is powered by a ultra-fast processor delivering crystal clear colors that are fine-tuned to deliver a naturally crisp and vivid picture. It also transforms everything you watch into stunning 4K HDR.
It also comes with Dolby Digital Plus that optimizes your entertainment experience with enhanced sound richness and clarity.
Manuals and downloads for this model are available here: https://www.samsung.com/us/support/owners/product/crystal-uhd-tvs-tu8000-2020
If you should ever have concerns or questions regarding setup, function, features, or settings, please know that Samsung Customer Support is here to help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Received TV with broken screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received TV with a broken screen and had to return the same day.
No, I would not recommend this to a friendOnly lasted 16 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted 16 months before it is no longer usable.
No, I would not recommend this to a friendDon’t waste your money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have this tv for exactly 1 year and 1 month and now it shuts off and turns back on every 10 seconds. I spent a good amount of money on something that lasts literally 1 month past the warranty what a joke Samsung seems like it’s a way to get you to buy a new tv every year!
No, I would not recommend this to a friendReturned to store.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture went out after a hour and a half of playtime. Still had sound. Returned after stores opened due to Corona. Oh the trouble of wall mounting and cable management for a small window of satisfaction. I still do love SAMSUNG Electronics.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nateman,
Thank you for sharing your review. I am very sorry that issues developed that caused you to return the TU8000 Crystal UHD TV.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM – 12PM EST, 7 days a week
Simply copy-paste this link into your browser to LiveChat with us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, my sincerest apologies. We hope to regain you as a customer in the future.
-Samsung Ambassador
Died by year 2.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was good at first, despite some flickering for certain kinds of detailed imagery. However, by year 2, the TV stopped working, and the warranty was only for one year. Is Samsung designing them to fail to drive new purchases?
No, I would not recommend this to a friendAudio and dead pixel issues plague this tv
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Two blown pixels, and audio drops out for a few seconds every time it is in operation. The sound comes back, but it is very frustrating for a $500 tv SAMSUNG tv to still have issues. Happened just after the 30-day return period.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GeorgeF:
I am very sorry to hear that you are experiencing dead pixels on your new TU8000 TV. We value your feedback and will be sharing this with our teams.
If you are using this with a soundbar and the audio drops out issue happens when connected via HDMI, the HDMI cable is most likely the cause. We recommend you replace the HDMI cable with a High-Speed cable with Ethernet Channel, labeled as HEC or HEAC on the cable. If you are using Bluetooth, disconnections may occur if your TV and soundbar are too far apart.
Please contact Samsung Customer Support so we can better understand your issue and provide further assistance specific to your usage scenario.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Extremely disappointing...
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turned on or the first time Thanksgiving 2020. After an avg. of 3-4 hrs per day, 21-28 hrs per wk. and as of 7/12/22, it's dead. Will be moving away from Samsung products as a result of this respective item and poor experience.
No, I would not recommend this to a friendVery disappointed with short lifespan of this TV
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was all good until yesterday. Just 1.5 years and it’s display is broken. Back LED not working. So disappointed. Warranty is just over and I have nothing to do other than getting a new tv. Why the life of these tvs is so short!!!
No, I would not recommend this to a friendDO NOT BUY!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Crappy tv! Less than a year old and the screen has gone black but the sound is on. Contacted Samsung for repair because it’s still under manufacturing warranty.! Do NOT BUY unless you like to waste money!
No, I would not recommend this to a friendDon’t buy!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give less than 1 I would. 1 year and 2 months after purchase the tv stopped working. Called Samsung and it’s out of warranty, by 2 months. Called Best Buy and they were no help either. So I now a 1 year old $500 paperweight on my dresser.
No, I would not recommend this to a friendNot a good choice any more
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really disappointed with Samsung, the TV lasted less than two years, suddenly it was taking more and more time to turn on, a week later didn't turn on at all, lately the brand is lowering the price as well as quality.
No, I would not recommend this to a friend