Customer Ratings & Reviews
- Model:
- UN50TU8000FXZA
- SKU:
- 6401436
Rating by feature
- Picture Quality
Rating 4.0 out of 5 stars
- Sound Quality
Rating 3.9 out of 5 stars
- Brightness
Rating 4.1 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, easy setup, price, color, and smart TV features of the 50" Class 8 Series LED 4K UHD Smart Tizen TV. However, they have concerns about the remote control, durability, short lifespan, screen issues, and warranty.
This summary was generated by AI based on customer reviews.
tv revied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fair tv, confusing controlsI would not recommd purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .snoopy:
Thank you for purchasing the Samsung TU8000 TV and for your review. Your thoughts regarding the TV and remote are important to us and will be shared with our internal teams.
If there is anything we can do to improve your enjoyment such as helping to optimize settings for your specific usage scenario, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Screwn stop working in less than a werk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have other Samsung TV’s at home and this is the first time that happens. Luckily it was under the 15 days return policy and I got a refund. I had a bad feeling about getting another Samsung so I got a Vizio instead.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Paola,
Thank you for your review of this Samsung TU8000 TV.
I am sorry that it did not work out for you.
Your overall customer experience feedback is important to us and will be shared with the product team.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM – 12PM EST, 7 days a week
Simply copy-paste this link into your browser to LiveChat with us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, my sincerest apologies. We hope to regain you as a customer in the future.
-Samsung Ambassador
Not a good tv I
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have many problems. Call for help and instructions often.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Cougar,
Thank you for your feedback on the Samsung TU8000 4K Smart TV.
I am very sorry for the issues you have encountered and understand your frustration.
Your user experience is very important to us and will be shared with our teams.
The eManual provides details of various features and usages and may be helpful for you.
Press the button to open Smart Hub, press the left directional button to move to Settings, and then press the Select button.
Use the up and down directional buttons to move to Support, and then select Open e-Manual to open the e-Manual.
You can also reach out to Samsung Support for step-by-step assistance with setup, features, and operation:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM – 12AM EST (7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Have you registered your new Samsung TV with us? If not, we invite you to do so at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F.
Registration gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
We look forward to hearing from you and helping you to better enjoy your TV.
-Samsung Ambassador
Defects after 2 Years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased in Dec 2020, after 2 years, there were colored streaks showing up at the bottom of the screen, which made enjoying a movie impossible. I would not recommend purchasing this TV
No, I would not recommend this to a friendSamsung "BRAND" NOT worth the money any longer!!!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this TV for just 2 years and it died outside of the warranty period. So, while I am a Smsung past advocate, I am no more. People, find a BETTER product to last. Samsung is not it.
No, I would not recommend this to a friendJUNK
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV stopped working within first year! Not worth buying! Although they do exchanges, I cannot BELIEVE I have to pay extra because the same tv isn't available. I DID NOT ASK FOR MY TV TO NOT WORK!!!!!!!!! HORRIBLE CUSTOMER SERVICE!
No, I would not recommend this to a friendSamsung Quit
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv 2 years ago and i thought i purchased the protection plan. I paid with my Best Buy credit card and now the tv quit and i dont see the protection plan on my account.
No, I would not recommend this to a friendWorse tv purchased ever
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv not working with only 2 years of purchased Samsung don't want to do nothing about it because im out pf protection horrible customer service they even hang the phone on me every time i cAlled
No, I would not recommend this to a friendWas good, now bad
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv was fine up until about 2 months ago, some lines started appearing at the top of the tv, and now it can’t even turn on. Considering this is under 2 years old, very dissapointing.
No, I would not recommend this to a friendThe TV stopped working after 2 years.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV stopped working completely after two years. I never moved it, it was in perfect condition when all of the sudden it stopped working. Will never buy a Samsung TV ever again.
No, I would not recommend this to a friendCompletely stopped working!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this in June 2020 (not August as it says) and last week it stopped working and all it does now is occasionally flash on and off. Called Samsung and it is out of warranty. Buy a different brand and TV!
No, I would not recommend this to a friendDied just shy of 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Died after just shy of the 2 year mark. Expected it to last longer. Completely dead - will not turn on - flickered and then went off. Not going to purchase another Samsung TV - very disappointed
No, I would not recommend this to a friendNot good quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv lasted just a little over one year. Very disappointed. Colors, brightness looked good, but not worth it. This is my second Samsung item that doesn’t last. Will not buy anything made by this brand anymore.
No, I would not recommend this to a friendWorst tv ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is a problem....pop up screens every time you turn tv on.... And techs could not figure out how to take them off...takes a long time to actually watch programs....if we didn’t have to pay a restocking fee it would be going back....buyer beware...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sorry,
Thank you for purchasing this Samsung TU8000 TV. I am sorry to hear that you are experiencing issues.
So that we can better understand what happened, such as the error message displayed on the popup screen, and provide steps towards a solution, I invite you to please contact Samsung TV Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Again, thank you for taking the time to share your thoughts. Your feedback helps us continuously deliver best-in-class products and service.
-Samsung Ambassador
Product failed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was fine at first then one day the picture just went black- the led non the bottom indicates its coming on but nothing. They did let me return it, got my money back. This 2020 series of Samsung's appear to have an issue of doing this.
No, I would not recommend this to a friendStopped working
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after only 2 years.Tried to troubleshoot but red light that is suppose to be solid just blinks. Can't do anything with it from the remote or Samsung app
No, I would not recommend this to a friendPoor quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Back of TV set warped and separated from body after a month. Contacted Samsung for warranty 3 weeks ago. Long delay in response by Samsung to fix it. Still waiting on service of TV set.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Unhappy,
I am very sorry for the issues you have encountered and understand your frustration. Your user experience is very important to us and will be shared with our teams.
Should you wish to check the status of your repair or need any further assistance, please contact us:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM – 12AM EST (7 days a week)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung TV at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Again, my apologies for the inconvenience you have had. We do hope to hear from you.
- Samsung Ambassador
Not a good choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It started out well, but ended poorly. I bought this TV 2 years ago. About 6 months ago, we started getting thin black lines. Now it turns on but the screen is black.
No, I would not recommend this to a friendsamsung tv didn’t last long
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 1/2 years old, post-warranty, have a Horizontal line all the way across the screen. Very annoying. The sales guy convinced me to buy this brand because of its reliability. Oh well.
No, I would not recommend this to a friendI’ll never buy anything Samsung. Big rip off
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase anything from Samsung. This tv stopped working after 1 year and a half and Samsung says it is out of warranty. Samsung should stand by its products. This is ridiculous.
No, I would not recommend this to a friend