Customer Ratings & Reviews
- Model:
- UN50TU8000FXZA
- SKU:
- 6401436
Rating by feature
- Picture Quality
Rating 4.0 out of 5 stars
- Sound Quality
Rating 3.9 out of 5 stars
- Brightness
Rating 4.1 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, easy setup, price, color, and smart TV features of the 50" Class 8 Series LED 4K UHD Smart Tizen TV. However, they have concerns about the remote control, durability, short lifespan, screen issues, and warranty.
This summary was generated by AI based on customer reviews.
Don’t buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using this tv for about a year and already went out. It has burnt leds and now won’t even turn on I would not recommend.
I would recommend this to a friendBroke in less than 2 years do not buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen has 6 bright green lines across it and it turns on and off randomly by itself.. have not even used it for 2 years yet.
No, I would not recommend this to a friendNot worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You can get a TV with a full array lighting display and a wider color gamut for the same price. I would've not bought this if I had known or returned it if possible.
No, I would not recommend this to a friendWaste of Money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of Money …. Bought the TV last year and now it has got black screen and no support from Samsung or Bestbuy.
No, I would not recommend this to a friendNice bedroom tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice TV. The only negative I can think of is they have changed the smart hub menu to be it's own screen instead of a pop-up on the bottom like it used to be. The TV is fast & I like the sound although I've not turned it up very loud. I also like that the remote can be charged so no more worries about batteries.
I would recommend this to a friendecurb1
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Only have had the samsung 50" smart tv 16 mos and it pooped out on new years day 2022. Good thing we purchased a geek protection plan.
I would recommend this to a friendScreen issues less that 2 years old tv
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.less than 2 yrs old and the screen has lots of horizontal lines. I was expecting way better quality for a Samsung tv.
No, I would not recommend this to a friendSamsung TV beware- doesn’t last long
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Samsung gave me black screen of death and was just under 24 months of purchase….what a rip for a $700+ tv
No, I would not recommend this to a frienddefective screen
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Busted in two years. No one knows why. Was looking online and this model seems defective with screens. Please avoid it.
No, I would not recommend this to a friendNot Durable
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV didnt even last two years without breaking. Good TV without horizontal lines all over the screen.
No, I would not recommend this to a friendsamsung 50 " tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.pbs app times out constantly and looses internet connection
No, I would not recommend this to a friendBrand response from Samsung
Posted .vicki,
I am very sorry that you are having some Wi-Fi connection issues with your TU8000 TV.
You may want to go through these steps:
1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m).
2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (WiFi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
3) Perform a network test to check if there is a network problem.
Press the Home button on your remote. Navigate to Settings >Support> Device Care> Self Diagnosis> Smart Hub Connection Test
If the test concludes that the unit needs service, please contact us via any of the following options:
1) Phone: 1-800-SAMSUNG (Ask for TVs)
Available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
-Samsung Ambassador
Not satisfied
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not satisfied w product. Slow clunky. Will not connect to hulu half the time. Very disappointed in product
No, I would not recommend this to a friendBrand response from Samsung
Posted .Wvlis40,
I am sorry that you are experiencing stalling and freezing with your TU8000 Crystal UHD Smart TV.
To optimize the smart TV performance, please try Device Care option under the Support Menu.
Go to Settings > Support> Device Care > Start Device Care.
This service checks memory and frees up unused cached memory and closes background apps.
Included here is a link to a step-by-step trouble shooting guide for your Hulu issue:
https://www.samsung.com/us/support/troubleshooting/TSG01003027/
Should you ever need further assistance, please contact Samsung Customer Support via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver best-in-class products and service.
- Samsung Ambassador
Broken in only 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got September 23 2020. And it’s already broken. Screen goes black. And can turn it off.
No, I would not recommend this to a friendActually 0 star
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this for my brother and it no longer works. No picture and the sound will not turn off>
No, I would not recommend this to a friendNever Again
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unreal. Display malfunctioned after 18 months and no longer on warranty. Will never buy Samsung again.
No, I would not recommend this to a friendBroken
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 day delay in delivery I get a dirty crushed box and a broken tv. Trying to get a replacement is just as dam bad wouldn't buy from again
No, I would not recommend this to a friendBrand response from Samsung
Posted .jody12,
Our products leave the factory after passing numerous rigorous quality checks.
Nonetheless, a TV is a very fragile device and damage could have been incurred during shipping and handling. For example, if the TV were sitting in an incorrect orientation -- laid on its side or tilted-- during transit, internal damage could have been done.
I am sincerely sorry for your disappointment with the TU8000 TV and with your delivery experience.
Your feedback is important to us and we will document your concerns.
If you ever need assistance with the TV itself, please reach out to Samsung Customer Support.
You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM – 12AM EST 7 days a week
Simply copy-paste this link into your browser for LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products.
- Samsung Ambassador
Junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv started having vertical lines thru picture. Thanks samsung…buy the warranty if you get this
No, I would not recommend this to a friendNot good quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv and is not working. When I tried to turn on is not responding
No, I would not recommend this to a friendDefective tv. Waiting on Geek Squad now.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All the tv shows is a solid black screen. Lengthy call to manufacturer and lengthy call to Geek Squad. Waiting on a Geek Squad visit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Cheryl,
Thank you for purchasing the Samsung TU8000 TV.
I am sorry that your screen went black and required warranty service.
Should you need further assistance, please know that you can also connect with Samsung TV Support via these options in addition to the 1-800 number:
1) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
2) Facebook Messenger: https://www.facebook.com/samsungsupport
3) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Again, thank you for taking the time to share your thoughts. I hope GeekSquad will assist you with a solution soon.
-Samsung Ambassador
TV is glitchy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV glitches a lot and tends to get stuck. I had to reboot it often for it to connect back to our network.
No, I would not recommend this to a friend