Customer Ratings & Reviews
- Model:
- UN50TU8000FXZA
- SKU:
- 6401436
Rating by feature
- Picture Quality
Rating 4.0 out of 5 stars
- Sound Quality
Rating 3.9 out of 5 stars
- Brightness
Rating 4.1 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, easy setup, price, color, and smart TV features of the 50" Class 8 Series LED 4K UHD Smart Tizen TV. However, they have concerns about the remote control, durability, short lifespan, screen issues, and warranty.
This summary was generated by AI based on customer reviews.
Disapointed Samsung Class 8 Smart Tizen TV
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.July 30, 2022, this tv stopped working. Very disappointed!
No, I would not recommend this to a friendGreat TV BUT
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Tv. Died after 1 year had sound but no picture.
No, I would not recommend this to a friendPoor TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to replace it. Not only was it faulty but very user unfriendly.
No, I would not recommend this to a friendUnhappy Buyer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV shuts off constantly, loses audio, etc. Very displeased with purchase.
No, I would not recommend this to a friendSamsung HDTV died at 20 months!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. The screen died 20 months after purchase.
No, I would not recommend this to a friendThumbs down
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv quit working after 1 1/2 years. Would not recommend this product.
No, I would not recommend this to a friendDon’t buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a 7000 series, broke the first week, bought this tv, 8000 series, broke the first day
No, I would not recommend this to a friendBrand response from Samsung
Posted .Toreyn,
I am sorry to hear that your 50inch TU8000 broke the first day.
Please reach out to us so that we can understand what happened and begin warranty service if applicable.
You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM - 9PM EST (Mon-Fri)
Simply copy-paste this link into your browser to LiveChat with us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, my apologies for the inconvenience and disappointment you had.
We look forward to hearing from you and assisting you with satisfactory solutions.
- Samsung Ambassador
Wrong tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got my tv in the mail and it’s not the right size. Ordered a 50 inch and it’s a 43 inch
No, I would not recommend this to a friendBrand response from Samsung
Posted .Meeeeee,
Thank you for your review on this Samsung TV.
I am sorry you had issues with the purchase experience of your TV. Your feedback is important to us and we will document your concerns.
If you ever need assistance with the TV itself, please reach out to Samsung Customer Support.
You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM – 9PM EST (Mon-Fri)
Simply copy-paste this link into your browser for LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, thank you for bringing the issue to our attention – we greatly value your feedback.
You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM – 9PM EST (Mon-Fri)
Simply copy-paste this link into your browser for LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Thanks for having purchased a Samsung TV. We hope your seller will assist you in a timely manner.
- Samsung Ambassador
Don’t last more then 2 years
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It just stop working 2 years tv should last longer
No, I would not recommend this to a friendDon’t buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spoiled too soon,be careful.This is a Fake product
No, I would not recommend this to a friendBROKE TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SCREEN TURNED BLACK , SURPRISED AT SAMSUNG, WONT SHUT OFF,
No, I would not recommend this to a friendBest Buy cheated me and delivered a old model
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad service and no one ever has a decency to call and explain why they cheated
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bbsucks,
I am very sorry to see that you had an unfortunate purchasing experience and received an old TV.
We recommend you to contact Best Buy and share your concerns and feedback.
Should you ever need assistance or have questions about using the TV, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Thanks for having purchased a Samsung TV. We hope your seller will assist you in a timely manner.
-Samsung Ambassador
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is not synchronized to the picture. Geek Squad not responsive in helping.
No, I would not recommend this to a friendSamsungtv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn't last one month. Bought on 10/6/2020 stop playing 11/6/2020
I would recommend this to a friendBrand response from Samsung
Posted .Samsung50:
Thank you for purchasing the Samsung TU7000 TV and for your review. I am very sorry you are experiencing issues after one month of use. Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low picture quality in comparison to other options at this price point
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ryan,
Thank you for sharing your review of the Samsung TU8000 4K Smart TV. I am very sorry that your experience with this TV was less than perfect.
Our 2020 TU8000 Series features Crystal UHD processor, 4K AI upscaling, HDR, Game Enhancer and more, all designed to give you the best in dazzling, crystal-clear images and rich digital experience.
There are several settings you can adjust to your liking such as Picture Mode and Expert Settings. Please see this guide for complete details:
https://www.samsung.com/us/support/answer/ANS00079295/
In addition, the image quality on your screen depends on the source and the connection.
HDMI cables are recommended for optimal HD viewing; and when possible, 4K content will provide the best picture quality. The TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out.
The quality of the streaming content depends largely on the speed of your internet, as most content providers have adaptive streaming that will automatically adjust the image quality based on the network bandwidth.
Please also give us the opportunity to assist you with image quality adjustments tailored to your preferred viewing experience. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
-Samsung Ambassador
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 3 Samsung smart tvS and I can’t find my fave app on the list
No, I would not recommend this to a friendBrand response from Samsung
Posted .Stefan,
Thank you for your purchase and review.
We have hundreds of apps on our 2020 devices, some are pre-loaded and others can be downloaded by the users. The 2020 devices support all the same apps as the previous year devices
Here is a App user guide for your reference:
https://www.samsung.com/us/support/answer/ANS00062169/
Should you need further assistance, please reach out to Samsung Customer Support at any of the following:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
- Samsung Ambassador
CUSTOMER SERVICES IS TERRIBLE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned this item because CUSTOMER SERVICES IS TERRIBLE.
No, I would not recommend this to a friendDo not buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV has a lot of issues. Started having issues since day once!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Shobh,
So that we can better troubleshoot the issues you are experiencing with your TU8000 TV, and provide steps towards a solution, I invite you to please contact Samsung TV Support via any of the below options:)
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Again, my apologies for the inconvenience and disappointment you had.
We look forward to hearing from you and assisting you with satisfactory solutions.
- Samsung Ambassador
Delivery sucks
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great tv ordered another still haven’t got it!!!!!!!
No, I would not recommend this to a friendHorrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Experienced horrible service. Delivery was more than a week.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dissatisfied,
I am very sorry to see that you had an unfortunate purchasing experience and delayed delivery of your TU8000 TV.
To address any delivery concerns, you may want to share delivery feedback directly with BestBuy.
Should you ever need assistance or have questions about using this product, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Again, thank you for taking the time to share your thoughts. Your feedback helps us continuously deliver best-in-class products and service.
-Samsung Ambassador