Customer Ratings & Reviews

Toreyn,

I am sorry to hear that your 50inch TU8000 broke the first day.

Please reach out to us so that we can understand what happened and begin warranty service if applicable.
You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM - 9PM EST (Mon-Fri)
Simply copy-paste this link into your browser to LiveChat with us: https://www.samsung.com/us/support/#contact_us_for_support

We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport

Or find us on Twitter at  https://twitter.com/SamsungSupport

Again, my apologies for the inconvenience and disappointment you had.
We look forward to hearing from you and assisting you with satisfactory solutions.

- Samsung Ambassador

Meeeeee,

Thank you for your review on this Samsung TV.
I am sorry you had issues with the purchase experience of your TV. Your feedback is important to us and we will document your concerns.

If you ever need assistance with the TV itself, please reach out to Samsung Customer Support.
You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM – 9PM EST (Mon-Fri)

Simply copy-paste this link into your browser for LiveChat: https://www.samsung.com/us/support/#contact_us_for_support

We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport

Or find us on Twitter at  https://twitter.com/SamsungSupport

Again, thank you for bringing the issue to our attention – we greatly value your feedback.
You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM – 9PM EST (Mon-Fri)

Simply copy-paste this link into your browser for LiveChat: https://www.samsung.com/us/support/#contact_us_for_support

We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport

Or find us on Twitter at  https://twitter.com/SamsungSupport

Thanks for having purchased a Samsung TV. We hope your seller will assist you in a timely manner.

- Samsung Ambassador

Bbsucks,

I am very sorry to see that you had an unfortunate purchasing experience and received an old TV.
We recommend you to contact Best Buy and share your concerns and feedback.

Should you ever need assistance or have questions about using the TV, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport

If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

Thanks for having purchased a Samsung TV. We hope your seller will assist you in a timely manner.

-Samsung Ambassador

Samsung50:

Thank you for purchasing the Samsung TU7000 TV and for your review. I am very sorry you are experiencing issues after one month of use. Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options:

1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

~ Samsung Solutions

Ryan,

Thank you for sharing your review of the Samsung TU8000 4K Smart TV. I am very sorry that your experience with this TV was less than perfect.

Our 2020 TU8000 Series features Crystal UHD processor, 4K AI upscaling, HDR, Game Enhancer and more, all designed to give you the best in dazzling, crystal-clear images and rich digital experience.


There are several settings you can adjust to your liking such as Picture Mode and Expert Settings. Please see this guide for complete details:
https://www.samsung.com/us/support/answer/ANS00079295/

In addition, the image quality on your screen depends on the source and the connection.
HDMI cables are recommended for optimal HD viewing; and when possible, 4K content will provide the best picture quality. The TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out.

The quality of the streaming content depends largely on the speed of your internet, as most content providers have adaptive streaming that will automatically adjust the image quality based on the network bandwidth.

Please also give us the opportunity to assist you with image quality adjustments tailored to your preferred viewing experience. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport


If you have not already done so, we invite you to register your new Samsung product at:
https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F&user=dsr-registration

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

-Samsung Ambassador

Stefan,

Thank you for your purchase and review.
We have hundreds of apps on our 2020 devices, some are pre-loaded and others can be downloaded by the users. The 2020 devices support all the same apps as the previous year devices

Here is a App user guide for your reference:
https://www.samsung.com/us/support/answer/ANS00062169/

Should you need further assistance, please reach out to Samsung Customer Support at any of the following:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport

- Samsung Ambassador

Shobh,

So that we can better troubleshoot the issues you are experiencing with your TU8000 TV, and provide steps towards a solution, I invite you to please contact Samsung TV Support via any of the below options:)
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport

Again, my apologies for the inconvenience and disappointment you had.
We look forward to hearing from you and assisting you with satisfactory solutions.

- Samsung Ambassador

Dissatisfied,

I am very sorry to see that you had an unfortunate purchasing experience and delayed delivery of your TU8000 TV.

To address any delivery concerns, you may want to share delivery feedback directly with BestBuy.

Should you ever need assistance or have questions about using this product, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

Again, thank you for taking the time to share your thoughts. Your feedback helps us continuously deliver best-in-class products and service.

-Samsung Ambassador

Pissednannoyed,

I am very sorry to see that your TU8000 screen exhibited damage upon opening and setup. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken. For example, if the TV were sitting in an incorrect orientation -- laid on its side or tilted -- during transit, damage could have been done.

We recommend you contact your seller directly for assistance in correcting the situation.

If you need assistance with features or usage, please reach out to Samsung Customer Support
via:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

-Samsung Ambassador

hestbob,

I am sorry to hear that your TU8000 TV is not working.

Samsung is committed to providing the best possible product experience, quality, and value. We back this TV with a 1-year limited manufacturer's warranty if purchased brand-new directly from an authorized seller.

Please reach out to us via any of the following so that we can provide troubleshooting or begin warranty service.
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat:  https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger:  https://www.facebook.com/samsungsupport

4) Twitter:  https://twitter.com/SamsungSupport

We hope to hear from you soon.

-Samsung Ambassador