Customer Ratings & Reviews
- Model:
- UN50TU8000FXZA
- SKU:
- 6401436
Rating by feature
- Picture Quality
Rating 4.0 out of 5 stars
- Sound Quality
Rating 3.9 out of 5 stars
- Brightness
Rating 4.1 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, easy setup, price, color, and smart TV features of the 50" Class 8 Series LED 4K UHD Smart Tizen TV. However, they have concerns about the remote control, durability, short lifespan, screen issues, and warranty.
This summary was generated by AI based on customer reviews.
Don't buy it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible TV, already dying after 3 years of use. My LG from over a decade ago still works and I am already looking for a replacement for this
No, I would not recommend this to a friendThree years and now a black screen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in Dec of 2020 and Dec of 2023 its broken. Black screen and the volume goes up and down.
No, I would not recommend this to a friendStarted failing right after warranty ended
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Started failing right after warranty ended. Last Samsung I'll ever buy
No, I would not recommend this to a friendBuy LG instead
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV just failed on thanksgiving 2023. Warranty ran out. Let’s hope LG is better
No, I would not recommend this to a friendSAMSUNG 50" TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV died after only 4 years!!! Very unhappy!!!
No, I would not recommend this to a friendLast Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but problems, Samsung did not stand behind their product. I threw it in the trash.
No, I would not recommend this to a friendNot built to last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV died after 2-1/2 years. Could not be repaired. Otherwise, worked okay.
No, I would not recommend this to a friendBad equipment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good resolution but the internet card went bad and started failing almost brand new..
No, I would not recommend this to a friendPoor Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this TV for 3 years and lines are already showing. Bad quality
No, I would not recommend this to a friendlast 2.5 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.last 2.5 years and no pic shows. Pic quality no expected as we want. Very short life
No, I would not recommend this to a friendVery dissatisfied
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV went out under 3 years of buying. Clearly something wrong.
No, I would not recommend this to a friendTrash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of trash. Dies after a year, right after warranty expired
No, I would not recommend this to a friend- Cons mentioned:Remote control
Taking your chances with a refrib.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was not so refurbished and will turn itself on &off with no one touching it. Of course this happens when it's 5 days past the exchange period. Ah well, you take your chances when you try to save a little. The TV also did not have the remote included.
No, I would not recommend this to a friend - Cons mentioned:Remote control
Box missing items
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this product brand new. When I got home this tv had no remote, no power cord, no instruction guide, obviously they gave me an open box product. Sad thing is I picked up this tv after working a 12 hour shift at the VA hospital now I have to waste time to return this product. I
No, I would not recommend this to a friendBrand response from Samsung
Posted .Vanessa:
I am sorry to hear of your poor purchase experience. You may want to consider providing feedback directly to the Best Buy store where you made your purchase. I hope your issue is taken care of quickly.
Should you have questions or concerns regarding the usage or setup of your TV once your issue is resolved, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Good picture but defective overall
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this TV in January 2019 and after some months I was very satisfied with it. But starting in late summer the sound would go out and I'd have to unplug it wait a few seconds and then plug it back in. I eventually called for repair and a repair technician replaced the main board in December 2019. It worked for a couple of months but now I find that the problem has returned and the sound is going out as it did before. Well, actually worse than it did before because now it can go out several times in a day. I'll probably have to pay for service as it's no longer under warranty. I've had a Samsung TV before that was very good and never gave me any trouble so I felt confident in choosing another Samsung. However, now I'm no longer a Samsung fan and will probably have to purchase another TV if the problem is not satisfactorily rectified. I'm certain that the next TV will not be a Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bookwoman1957,
The TU800 Series was launched a month ago, and thus could not be the TV you are reviewing that you purchased in Jan 2019.
Nonetheless, I am sorry for the issues you have with your previous generation TV.
Samsung stands behind the quality and performance of our TVs with a limited 1-year manufacturer’s warranty when purchased brand-new from an authorized dealer.
If you would like info on out-of-warranty service, please reach out to Samsung Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
-Samsung Ambassador
Wireless Connectivity Issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have this TV for around one week and then I returned it. The big problem is that suddenly TV did not stay connected to wireless internet. It happens several times to me. I think being connected to the internet is the first basic expectation for a "smart TV". I looked at Samsung's website and it seems that there are a lot of people complaining about the same issue! Based on the Samsung page there are several methods like unplugging the TV or changing the router!! I was wondering how my 10 years old laptop does not have an issue with my wireless internet but my 2020 TV does. I think Samsung needs to take responsibility for this and try to find the cause and fix that, instead of suggesting none sense methods that do not work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Amir:
Thank you for sharing your review of the Samsung TU8000. I am very sorry that issues with your TV have caused you to return it. I completely understand your disappointment.
Please know that a new firmware update was available which would have fixed your connection issue. Nonetheless, I do sincerely apologize for the let-down.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Won’t turn on
Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this TV 2 weeks ago and twice already it wouldn’t turn on. Had to unplug the power cord from back of TV and wait a little and plug it back in for it to turn on. I got this TV cause my other Samsung TV of 7 years kept turning off and on and would then just turn off and not come back on. I will be looking to return and purchase a different brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TVWatcher,
Thank you for your feedback on the Samsung xxx UHD Smart TV. I am very sorry for the issues you have encountered and understand your frustration. Your user experience is very important to us and will be shared with our teams.
Here is the link to a quick troubleshooting guide for your specific concern:
https://www.samsung.com/us/support/troubleshooting/TSG01001086/
If your TU8000 still won't turn on after the steps, it may require service.
Please contact our Customer Support via:
Available 8AM – 9PM EST (Mon-Fri)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Again, I am very sorry for the inconveniences you have had.
We hope to help you with satisfactory solutions soon.
-Samsung Ambassador
TV Sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV sucks. It is not a smart TV. I dealt with their online and interactive help. Then they sent out a tech. I told him, the prior TV with ROKU worked. I then proved it to him with my phone. He stated no, it was my internet. THE WAY TO FIX THIS TV IS TO BUY A ROKU HDMI PLUG. THE SMART TV DOES NOT WORK WELL IN LESSER BROADBAND AREAS.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SUCKS:
Thank you for sharing your user experience with your TU8000 TV. I am sorry to hear that you are not completely happy with your new TV. Your feedback is important to us and will be shared with our teams.
You may want to go through these steps to check your network connection:
1) Check the distance between the TV and your modem or access point. The distance should not exceed 50 ft. (15.2 m).
2) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds until your TV turns off and back on again.
Please also be sure you are running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Settings > Support > Software Update.
For further assistance or service, please contact us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs), available 8AM – 12AM EST 7 days a week
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
~ Samsung Solutions
Worst service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV stopped working within the warranty period. Both best buy and samsung have denied to replaced the TV instead samsung just scheduled a visit just to replace the part. Within the warranty itself the screen was damaged
No, I would not recommend this to a friendWaste of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase this tv only 2 years ago and the tv has gone out already.
No, I would not recommend this to a friend