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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 2544 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.3 out of 5 stars

  • Sound Quality

    Rating 4.1 out of 5 stars

  • Brightness

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers consistently note the 50" Class - LED - NU7100 Series - 2160p - Smart - 4K UHD TV with HDR has great picture quality, with many saying it has stunning colors. They also appreciate the easy setup and affordable price point. However, some customers have concerns about the viewing angle and short lifespan of the TV.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 118 Showing 2,341-2,360 of 2,544 reviews
  • Rated 4 out of 5 stars

    Good TV for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am no expert but this tv looks good! I’m happy with my purchase

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great TV with one issue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great tv but has trouble staying connected to Bluetooth sound bar

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup wa easy and had it up and watching tv in about 20 minutes

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love reboxing prices

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this at a reboxing cost and an very satisfied with it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok for my mom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as good a picture as I thought but my mom needed a bigger tv

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    GOOD BUY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got TV for spare room for kids to play video games. Worked well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great TV for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this TV. All the features I was looking for.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    nice TV, good picture, sound could be better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice TV, sound could be a little better but okay for the price

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Christmas present

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a Christmas present for my mom and she loves it!

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 2 out of 5 stars

    Nice picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for a few days before the remote on/off button and the manual on/off button failed. I had to pull the plug to shut the TV off. This is a known capacitor and motherboad problem which Samsung knows but has not fixed.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Buy if you like extremely bright televisions

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The screen just seemed bright even in a very dark scene and this just bothered me. If you like Samsung TVs this will not bother you and is a great buy otherwise. The smart tv menu is fun to go through and very easy to set up.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      CJ45,

      The NU7100 comes with various picture mode, allowing users to adjust settings to their liking.
      Our typical store mode is showing the “dynamic” picture mode which is the brightest among all modes. You may want to try Standard mode or Movie mode at home environment for the everyday viewing experience.

      Please give us the opportunity to assist you with image quality adjustments by calling Samsung Customer Support toll-free at 1-800-SAMSUNG.
      You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact

      We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport .
      Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513

      We look forward to hearing from you.

      - Samsung Ambassador Samsung

  • Rated 2 out of 5 stars

    bought it, returned it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was to replace an old 46" Aquos in my living room. I wasn't looking for anything extravagant, just a new tv to fill the empty space in my wall unit. At the bestbuy show room, this looked to have the brightest, cleanest picture of all of the cheaper TVs displayed, and the measurement seemed just right to fill the space. But it didn't. Though I measured it in the store, it looked puny and sad in the space. Once turned on, the screen was blindingly bright, TOO, TOO bright. Samsungs apparently are built with little lightbulbs behind the screen to attempt to mimic a really sharp picture, but the brightness was too much. And yes, I attempted to adjust the brightness and the like, but really, I just wanted a tv to watch occasionally, and enjoy doing so, but this was going to be annoying to watch.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      lemonhead:

      I am very sorry that -- upon setup -- your TV was too bright for your liking. This model features Eco Sensor that intelligently adapts the screen’s brightness to the intensity of the light in your room. You can also manually adjust screen brightness by fine-tuning backlight, contrast, sharpness, color, and tint.

      If you ever decide to give Samsung TVs another try and need assistance with achieving the same picture quality you experienced in store, please reach out to Samsung Support and an agent will gladly assist you with step-by-step setting adjustments.

      You can contact us via:
      1) Toll-free calling: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      We hope to regain you as a Samsung customer one day. Samsung

  • Rated 4 out of 5 stars

    Need sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good TV however you definitely need a sound bar at higher volumes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect tv for what I needed. Excellent resolution and features

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung never fails though. Good price and good quality.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice 4 a bedroom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great I’m just use to a bigger screen in my man cave

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    SAMSUNG SUCKS

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I bought the TV it was great now less then 3 years later I get half a picture $500.00 for less then 3 years use. RIP OFF DONT BUY IT. My 3rd Samsung TV in 5 years had to throw away SAMSUNG SUCKS

    No, I would not recommend this to a friend
  • Cons mentioned:
    Viewing angle

    Rated 2 out of 5 stars

    Not too good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has a faded washed out picture when viewing from any kind of angle

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Wayner,

      Thank you for purchasing and reviewing this Samsung NU7100 4K Smart TV. Your user feedback about the viewing angle is very important to us and will be shared with our TV product team.

      Please do reach out to us should you have any questions, concerns, or need assistance.

      You can contact Samsung Customer Support toll-free at 1-800-SAMSUNG.
      Or by LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

      We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
      Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513.

      -Samsung Ambassador Samsung

  • Rated 4 out of 5 stars

    Nice 4k

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great price for a 4k tv. Samsung makes great tv products.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good $

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as described, good for the cost of the television

    I would recommend this to a friend