Customer Ratings & Reviews
- Model:
- UN50NU7100FXZA
- SKU:
- 6202100
Rating by feature
- Picture Quality
Rating 4.3 out of 5 stars
- Sound Quality
Rating 4.1 out of 5 stars
- Brightness
Rating 4.3 out of 5 stars
Customers are saying
Customers consistently note the 50" Class - LED - NU7100 Series - 2160p - Smart - 4K UHD TV with HDR has great picture quality, with many saying it has stunning colors. They also appreciate the easy setup and affordable price point. However, some customers have concerns about the viewing angle and short lifespan of the TV.
This summary was generated by AI based on customer reviews.
tv was delivered, when hooked up didn't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.tv was delivered. when hooked up, something was wrong with picture -- 1/2 too dark to see, 1/2 normal. returned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .keyoi,
I am very sorry that issues developed that caused you to return the NU7100 TV.
Samsung is committed to providing the best possible product experience, quality, and value. We back our NU7100 TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Should you ever decide to give Samsung TV products another try, please know we are always here to help with troubleshooting and warranty services. You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, my sincerest apologies. We hope to regain you as a customer in the future.
-Samsung Ambassador
Not a great TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this TV on the recommendation of the salesman. However this TV had a jerky motion and not a very good update rate. We took it back
No, I would not recommend this to a friendBrand response from Samsung
Posted .bearsfan64,
I am sorry that it did not work out for you.
The NU7100 does offer an Auto Motion Plus feature that can reduce motion blur.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact our Customer Support toll-free at 1-800-SAMSUNG. Or copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport
You can also find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
Again, my sincerest apologies. We hope to regain you as a customer in the future.
-Samsung Ambassador.
TV????
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I never bought this TV, not sure why I am reviewing it. I will take the 25 points but where is this TV?
No, I would not recommend this to a friendJust okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to install and set-up. But, picture quality is low. We have to close all the window blinds during the day to see the picture.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Bill52,
I am sorry to hear that you are not completely satisfied with the image quality.
Have you tried the “dynamic” picture mode? It highlights the brightness, and may better suit your viewing environment.
In addition to the display screen, the quality of the image on your screen also depends on the source and the connection.
HDMI cables are recommended for optimal HD viewing; and when possible, 4k Content will provide the best picture quality.
The quality of the streaming content depends largely on the speed of your internet, as most content providers have adaptive streaming that would automatically adjust the image quality based on the network bandwidth.
Please give us the opportunity to assist you with image quality adjustments tailored to your preferred viewing experience via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience and provide us with information that helps improve our products and service. We hope to hear from you soon.
- Samsung Ambassador
Gave out under a year
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used the TV for a little under a year when the half right side of the TV went completely dark.
No, I would not recommend this to a friendDid not like this television
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like this particular television kept turning off on its own returned it after 3 weeks prefer vizio
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nene,
I am very sorry that issues developed that caused you to return the NU7100 TV.
Your user experience is very much valued, and we thus ask if you could please reach out to Samsung TV Support so that we can better understand the details of what happened.
You can reach us at:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products. We hope to hear from you.
-Samsung Ambassador
Samsung - 50" Class - LED - NU7100
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV looked great for all of 3 weeks then the picture changed from clear to blurry for no reason ?
No, I would not recommend this to a friendBroken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV itself was damaged and when I went to swap it out in Braintree ma my experience was horrible
No, I would not recommend this to a friendBrand response from Samsung
Posted .RonM,
Thank you for your review on this Samsung NU7100 TV.
I am sorry you had issues with the purchase experience of your TV. Your feedback is important to us and we will document your concerns.
If you ever need assistance with the TV itself, please reach out to Samsung Customer Support.
You can contact our Customer Support toll-free at 1-800-SAMSUNG.
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport .
Or find us on Twitter at https://twitter.com/messages/compose?recipient_id=18768513.
Again, thank you for bringing the issue to our attention – we greatly value your feedback.
It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products.
- Samsung Ambassador
Not recommended
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen went half black after 2 years, very disappointed
No, I would not recommend this to a friendThe frame of the TV was bent from factory
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV wasn't working properly it only showed half of the screen.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mary,
I am very sorry that you are experiencing issue with your NU7100 TV.
To determine whether the issue is caused by the TV or the connected device (DVD Player, Cable Box, Game Console, etc...), perform the following:
Turn the TV on, then press the Home (or Menu) button on the Samsung remote.
If the entire Home (or Menu) screen can be seen, there is a problem with the connected device (DVD Player, Cable Box, Game Console, etc.) Contact the manufacturer of the connected device to resolve the issue.
If the entire Home (or Menu) screen cannot be seen, there is a problem with the TV.
Please contact us To determine whether the issue is caused by the TV or the connected device (DVD Player, Cable Box, Game Console, etc...), perform the following:
Turn the TV on, then press the Home (or Menu) button on the Samsung remote.
If the entire Home (or Menu) screen can be seen, there is a problem with the connected device (DVD Player, Cable Box, Game Console, etc.) Contact the manufacturer of the connected device to resolve the issue.
If the entire Home (or Menu) screen cannot be seen, there is a problem with the TV.
Please reach out to us so that we can provide troubleshooting or begin warranty service.
You can contact our Customer Support toll-free at 1-800-SAMSUNG.
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: http://m.me/samsungsupport .
Or find us on Twitter at https://twitter.com/messages/compose?recipient_id=18768513.
- Samsung Ambassador
TV keeps turning on by itself.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV will turn on by itself often. At least every other day.
No, I would not recommend this to a friendSamsung Tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung tv it’s been olny 15 days my not working any more
No, I would not recommend this to a friendNever recommended
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Smart View and smart thing does not work as advertised
No, I would not recommend this to a friendBrand response from Samsung
Posted .JimPat,
I am sorry to hear that you are experiencing issues with the Smart view and Smart Thing apps.
Please give us the opportunity to assist you by contacting Samsung Customer Support via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
-Samsung Ambassador
HDMI ARC FAULTY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.HDMI ARC FAULTY, DOSE NOT WORK, TURNS OFF THEN ON,
No, I would not recommend this to a friendBrand response from Samsung
Posted .JTECH,
Thank you for purchasing the Samsung NU7100 UHD Smart TV.
I am sorry to hear that you are experiencing issues with your HDMI ARC connection.
Please give us the opportunity to assist you by contacting Samsung Customer Support via one of the following options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Ambassador
- Pros mentioned:Picture quality
Great TV for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I went in to BB to purchase the 49' QLED TV but it just went off sale a few days prior unfortunately. I didn't want to pay 200$ more so it came down to this 50' UHD & the 49' Premium UHD... The only differences I could find for the extra $$$ was 1 more HDMI port, Bixby voice assistant built in & works with Smart Things, and its HDR Compatible not HDR Plus(Which means both are 8 bit processors but the Premium version can view at 10 bits). I went with the regular UHD and am very happy I did... Great picture, very responsive, speakers sound good, and WiFi connection is excellent even though it's not 5G compatible. I love Samsung's Smart platform also & this TV was compatible with the Smart Things app on my S9. Set up was easy and Prime Video, Netflix, DirectTV Now & every app I tried worked great without lag. I am coming from a 5 year old 1080p Vizio though mind you so everything is light years ahead on this TV... The price dropped to 399.99$ the next day for a doorbuster deal and I was able to take my receipt in and get 53$ back. So for the price I highly recommend this TV.
I would recommend this to a friend - Pros mentioned:Picture quality
Wonderful low to mid range 50 inch 4k TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't want to break the bank with any purchase, but with all of the good TV deals at BestBuy during this holiday season, I didn't really see the need to do so anyways. I'm coming from a 46 inch 120hz Insignia 1080p LCD TV, and while I do have a few other newer TV's (60 inch TCL 4k, 43 inch 4k LG), I'd have to say that I'm still fairly impressed by this screen. The interface is super easy to use, and is very responsive. My girlfriend has a 2 or 3 year old Samsung and you can tell the interface/speed is a bit dated compared to this. After fiddling with the settings a bit, I have now come to realize that I made a good choice for my bedroom. The 46inch I had before isn't that much smaller, but the size change is definitely noticeable. Not to mention the very tiny bezels on the Samsung make this T.V automatically better looking. Netflix, Prime Video, and even their free TV stream channel lineup works great off of Wi-FI. I guess the only thing I'd like to see on this thing is the ability to recieve 5 ghz frequency. If you can hook up to the ethernet instead of using Wi-Fi, do it. MUCH better. All in all, I feel this was a good choice. Gaming is fantastic and VERY responsive once in game mode. Bought an LG soundbar to go with this and I couldn't be happier. Thanks Samsung!
I would recommend this to a friend - Pros mentioned:Picture quality
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture quality. Have been using for over 3 years, no complaints. Would’ve been better if remote has separate buttons for YouTube, Netflix etc
I would recommend this to a friend - Pros mentioned:Picture quality
Good Samsung TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had the TV since 2018. Good picture, decent enough sound for TV speakers. Overall good TV.
I would recommend this to a friend - Pros mentioned:Ease of use
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great color. Love the TV plus. Easy to setup and navigate.
I would recommend this to a friend Amazing display. Mixed on the smart tv side.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love Samsung phone screens and I especially love their TV displays. Not a huge fan of the smart tv/tizen experience, but I also use a chromecast so I'm rarely interacting with the TV directly. There are a few settings you'll need to tweak as the out-of-box experience is a bit off. But there are guides on youtube that can assist. Only complaint is the color settings occasionally reset if it's been unplugged for a couple of hours.
I would recommend this to a friend