Customer Ratings & Reviews
- Model:
- UN50TU690TFXZA
- SKU:
- 6514055
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, ease of use, and price of the 50" Class TU690T Series LED 4K UHD Smart Tizen TV (2023). Many also praise the TV's color vibrancy and straightforward setup process. However, some users find the remote control cumbersome and experience occasional slowness with the operating system's response time. A few customers also mention challenges with the user interface and the lack of a sleep timer button on the remote.
This summary was generated by AI based on customer reviews.
Was great ... for 1 month ..
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as a gift for Xmas of 2023 and the recipient didn't get a chance to hook up the TV until March 2024. The TV lasted one month and then completely went black screen. Sound could be heard, but the picture just stopped working. Tried several different input options and no picture would appear. Very disappointed in the quality of this model as I owe and have purchased all Samsung TVs...
No, I would not recommend this to a friendLove it so far!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv works great! No complaints at all at this time. Ive only had it for a month though, so there is obviously time for something to go wrong. It has a ton of cool features.
I would recommend this to a friendDecent picture quality, awful software
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never write reviews. Beware of samsungs products and do your research. The only thing this TV has consistently done is turn off both picture and audio randomly. Its been a headache trying to troubleshoot since the first day of purchase, which I couldn't connect my xbox due to picture going in and out and rebooting. Thought it was fixed and now the soundbar nor tv audio work more than a minute. Save yourself time and money and look for another TV. This one's burnt after not even owning it a full month.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TechJunkie,
Thank you for taking the time to provide feedback on your TU690T TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
We'd love to help troubleshoot your issues. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
One month old tv and already issues…smh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture turns a pink hue sometimes. Received some kind of warning on my screen one time about picture error and it has frozen as a pink hue a few time. TV is only a month or old.
No, I would not recommend this to a friendBrand response from Samsung
Posted .CraigE,
Thank you for sharing your thoughts on the picture quality of your TU690T TV. In addition to several picture modes on your TV, you may also want to try adjusting additional picture settings if your picture is not to your liking.
You can go to Home > Settings > Picture > Expert Settings and configure the TV settings to your taste with functions such as Brightness, Contrast, Sharpness, Color, Tint (G/R), and many more.
If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Pro
Samsung TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not impressed with the video and picture quality. The quality is below for me. I want an improvement I this. The video quality for channels and YouTube isn’t good for me
No, I would not recommend this to a friendBrand response from Samsung
Posted .AnthonyO,
Thank you for sharing your thoughts on the picture quality of your TU690T TV. I have a few recommendations that may improve your visual experience:
Go to Home > Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
You can also go to Settings > Picture > Expert Settings > to manually fine-tune your image.
If you need more help, Samsung is here for you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is great Samsung sucks, the only way to download apps is to have an account with them if you don't you can't get the apps you normally use. I had a Samsung account but because my phone number changed it would not allow me to download apps. I got arround this with a fire stick but the whole experince sucked, no more Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .GregoryB,
Thank you for taking the time to provide feedback on your TU690T TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
A dud
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was a broken tv. There was a veetical bamd running from top to bottom.of the screen i had to exchange it for the samsung cu7000 which is much better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AArb23,
We always aim to deliver a great experience, and it’s unfortunate to hear the quality of Samsung’s TU690T TV did not meet your expectations. We greatly value your feedback and will share it with our product team.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Pro
samsung 50inch tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.lousy service . bought the geeksquad service and they wanted to charge me for service. wanted 179.00 to come out to my house. will never use them again for anything
No, I would not recommend this to a friendBrand response from Samsung
Posted .MelodyDavis,
Please know you are leaving a review for the TU690T TV, not the service provided by Best Buy. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved promptly. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
BUY!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great buy! i love it - purchased for my living room but wish i would've bought another one for my bedroom instead of the other brand I chose.
I would recommend this to a friendGreat tv for modern warfare 2
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much better than my previous vizio. Got it for the xbox and its a very nice tv. My only issue is the sound and picture settings i like. I have to adjust everytime i turn on the tv, its doesnt save my previous settings.
I would recommend this to a friendBestbuy support sucks... did not recive the order
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience with Bestbuy... not only did the order not arrive on Dec 7 as promised, I am also not able to get it canceled for a refund... I have been in touch with support min. 4 times since dec 10. And every single time all I hear is canceled and refunded, order still in "shipped" status... my gift card of $150 not refunded, nor my CC. I can not use my gift card for another purchase... horrible support, horrible customer service...
No, I would not recommend this to a friendBrand response from Samsung
Posted .CemB,
Please know you are leaving a review for the TU690T TV, not the service provided by Best Buy. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved promptly. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Very Exellent Product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In fact I haven’t regretted at all of buying this product from bustbuy. Bust Buy is very convenient and lovely place to shop. I love it
I would recommend this to a friendGreat value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For around $400, you can't complain. It has all the smart tv features that can run apps including most common streaming services.
I would recommend this to a friendValue brand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Middle of the road TV. There is better and there is worse. The more money you spend, the better the TV. It is that simple. We bought the TV for the 3rd bedroom. Not used as much as the family room TV.
I would recommend this to a friendSamsung TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. It is different to program but I am working on it.
I would recommend this to a friendDon’t buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 hours of use, the audio begins to stutter and the screen freezes. When this happens, the TV cannot be turned off by the remote but I have to unplug it from the outlet. I have tried it in various outlets and it is plugged into to a surge protected power strip. Very dissappointed.
No, I would not recommend this to a friendGreat product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv had more than I expected in the best way. I love that the display changes when you turn the lights off and it dims.
I would recommend this to a friendA gift that keeps the spirits high
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As a Samsung consumer for many many years, I’ve always loved the product. So consider me a life long consumer for Samsung
I would recommend this to a friendNice TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this tv brand is durability and most of all is with my budget, the only thing is not good about this TV is the sounds
I would recommend this to a friendOld Person that dislikes all this unnecessary crsp
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV! These crazies say I need 50 characters to tell you what two can do. This is the problem with ALL techies!
I would recommend this to a friend