Customer Ratings & Reviews
- Model:
- UN50TU690TFXZA
- SKU:
- 6514055
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, ease of use, and price of the 50" Class TU690T Series LED 4K UHD Smart Tizen TV (2023). Many also praise the TV's color vibrancy and straightforward setup process. However, some users find the remote control cumbersome and experience occasional slowness with the operating system's response time. A few customers also mention challenges with the user interface and the lack of a sleep timer button on the remote.
This summary was generated by AI based on customer reviews.
Great Job
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Matt and team did a great job - they were efficient, and very helpful and accommodating. Again - Great job!
I would recommend this to a friendThe last samsung I’ll buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I guess itd good if you dont want to wall mount. Samsung claims its VESA compatible but no screws from multiple wall mounta are compatible. Im debating if its worth the trouble to return. I won’t be buying again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tristan,
Thank you for purchasing the Samsung TU690T TV. We appreciate you sharing your experience with your TV installation.
Please know that we do not include wall mount screws because not every wall will require the same type of screw. Each customer’s mounting situation can be very different, requiring specific screws to ensure the best, most secure fit. A generic screw type included in the box might be inappropriate for a customer’s wall; the result could be the customer inadvertently mounting his TV insecurely.
For the TU690T, you will need 4 x M8 screws, 20-22mm length, and 1.25mm pitch. Make sure to add the wall mount bracket thickness to the thread depth for minimum screw length.
If you cannot find the fitting screws, you could use washers (supplied with the wall mount) to adjust the length.
If there is anything we can do to further assist and improve your user experience, please do let us know by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
BLACK FRIDAY score!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very competitive BLACK FRIDAY prices and excellent customer service in helping me load them in my truck!
I would recommend this to a friendAwesome Samsung Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this this Samsung tv. The different types of streaming and the screen is very clear. Awesome
I would recommend this to a friendNot worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could give less than one star. I bought this TV as an open box special, it was sealed with inspected by best Best Buy quality ensured. Well, the TV button panel is missing and the power cord was missing. So much for inspection! Lucky we had a power cord from an old TV, let us hope we don't lose the remote. Otherwise, we can't use the TV
No, I would not recommend this to a friendBrand response from Samsung
Posted .BridgetteN,
We appreciate your feedback regarding the parts missing from your TU690T TV. Because you purchased in open-box condition, we recommend contacting Best Buy directly for assistance. We hope your issue is resolved in a timely manner.
Should you have questions or concerns about the usage or setup of your TV once your issue has been resolved, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Samsung Smart TV is GREAT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung Smart 4K tv. You can't go wrong. I own 2 already and this 1 is a Christmas present for my son
I would recommend this to a friendWorks well with my pc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it's ok. the 4k upscaling and 120 fps gives a new look for old tv shows, sometimes too much. re-runs can be freaky. I use it mostly for pc games. (racing and flying)
I would recommend this to a friendBrand response from Samsung
Posted .Hi Bill,
We appreciate your feedback on the TU690T image quality. When you are watching older TV shows or shows with a slower motion image than gaming, I recommend turning off the Picture Clarity.
To do so, go to Settings > Picture > Expert Settings > Picture Clarity Settings.
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
You can also adjust the picture mode based on what you are watching. Go to Home > Settings > Picture > Picture Mode and select the mode that best fits your usage.
Should you need further assistance with features or other product usage, please reach out to Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The processing is very slow it takes a while tryin to load anything for a brand new tv it’s alight
No, I would not recommend this to a friendBrand response from Samsung
Posted .LeoS,
I’m sorry to hear about the issues you’re experiencing with the speed of your TV. To ensure performance is fully optimized, please make sure your TV is running the latest firmware. To do so, go to Settings> Support> Software Update. You can easily update from there if necessary.
Next, I recommend utilizing the self-diagnostic tool, which checks memory, frees unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care.
If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Pro
Terrible Shipping Job
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as an Open Box "Excellent Condition" item from Best Buy. It was shipped in a box wrapped in thin plastic. No styrofoam, no bubble wrap. Needless to say the TV arrived all cracked and busted up. So i cannot review the TV itself but Best Buy was good about taking it back with no hassle and refunding money.
I would recommend this to a friendBrand response from Samsung
Posted .DunnoHowGoodTheTVReallyIs,
Thank you for letting us know that you received a broken TU690T TV upon delivery. We appreciate your patience in having to deal with the hassle of an exchange. If you have not already done so, I recommend reaching out to your local Best Buy for more assistance.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
Nonexistent customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery driver was given the wrong TV to deliver. I refuse delivery. She didn’t take it back because she didn’t have an order to take it back. I did all the legwork for the incompetence of the Park Meadows, Best Buy. It took me a long time and many many phone calls and emails to get a refund. It was ridiculous. The manager of Park Meadows should be fired.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for providing us with feedback on your delivery experience. We appreciate your patience and are sorry for the inconvenience. I recommend also providing feedback to your local Best Buy.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Good Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this item as a used product and it worked great but it was missing some hardware
I would recommend this to a friendIts Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the quality i get from the screen on the tv and the features that come with it
I would recommend this to a friendSamsung tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product at excellent rate. It was a super fast delivery to my door steps.
I would recommend this to a friendSmart TVs rule!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent! Smart was new to me… I replaced an older Samsung that picture went out.
I would recommend this to a friendGreat 4k T.V.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great starter 4k T.V. picked it up on black friday sale ps5 looks realistic on it
I would recommend this to a friendI loce it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Omg!!! I get to enjoy my World Cup games. I purchased this Tv at the right moment.
I would recommend this to a friendMeh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm simply not impressed. The display isn't very HD. LG's UQ75 has a much better display.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mystique,
Thank you for sharing your thoughts on your TU690T TV’s image quality. The TV will upscale as best as possible any content sent to it. The closer your content is to 4K, the better the image will look on the screen.
Here are some tips to help improve picture clarity:
1) HDMI cables are recommended for optimal HD viewing.
2) If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
3) Change the output resolution of your devices, such as digital broadcast receivers, IPTV, and set-top boxes, to UHD or HD.
4) You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > All Settings> Picture > Expert Settings
5) Choose a Picture Mode by going to Settings > All Settings> Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
Should you ever have questions or need help with TV features, specs, or operations, we are here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Early Xmas Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a xmas gift for my daughter. She loves it. I'm satisfied too. Thanks
I would recommend this to a friend4th room
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for a 4th room just the right size… The colors are really great too
I would recommend this to a friendWorked for less than 48 hours
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV worked for less than 48 hours then the screen blacked out. Tried all the usual methods to fix, but none worked. The exchange process at Best Buy was extremely easy. Hopefully the replacement will last as long as our other Samsung TVs…
No, I would not recommend this to a friendBrand response from Samsung
Posted .JarrodH,
Thank you for sharing your review, and we’re sorry to hear that your experience with the TU690T TV was not up to our high-quality standards. We would like the opportunity to assist and further investigate your feedback. You can reach us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro