Customer Ratings & Reviews
- Model:
- UN50TU690TFXZA
- SKU:
- 6514055
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, ease of use, and price of the 50" Class TU690T Series LED 4K UHD Smart Tizen TV (2023). Many also praise the TV's color vibrancy and straightforward setup process. However, some users find the remote control cumbersome and experience occasional slowness with the operating system's response time. A few customers also mention challenges with the user interface and the lack of a sleep timer button on the remote.
This summary was generated by AI based on customer reviews.
Good picture, clunky nav.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung remote and Smart TV interface is hard to navigate, I would much prefer Roku.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Dave,
Thank you for sharing your thoughts regarding the interface of the TU690T Samsung TV. Your feedback will be shared with our internal teams.
To ensure performance is fully optimized, please make sure your TV is running the latest firmware. To do so, go to Settings> Support> Software Update. You can easily update from there if necessary.
Next, I recommend utilizing the self-diagnostic tool, which checks memory, frees unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care.
I hope these tips help you enjoy your new product.
You can contact us for further help at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Wayne Ris
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst TV I’ve ever bought. That probably sums it up. What else do I have to say
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi WayneR,
I'm very sorry that you are dissatisfied with your TU690T TV. Please give us a call so we can better assist you. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Budget entry level Samsung.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV just didn't get bright enough.Returned it and bought au 8000. Brightness is superior to this model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi gwbsupra,
We appreciate you sharing your experience with Samsung’s TU690T TV and detailing why you decided to replace it with a different model. Thank you for being a loyal Samsung customer. Your feedback regarding this model is important to us and will be shared with our internal teams.
Should you have questions or need assistance with settings, setup, or features with your new Samsung AU8000 TV, please know we are always here to help. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Big disappointment!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been having problem with this tv ever since I bought it. Keeps going to smart tv instead of cable. I am very frustrated !!! I want cable only!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello
Thank you for purchasing the TU690T Samsung TV. I am sorry to see that your experience has not been ideal.
To turn off the feature for Smart Hub and Last App Auto run, follow the instructions below.
Step 1. On the remote control, press the Home button and use the Directional pad to navigate to Settings.
Step 2. Select General > Smart Features.
Step 3. Disable the Autorun Smart Hub function.
Step 4. Disable the Autorun Last App function.
Turn your TV off and then back on again. From here the Smart Hub and any apps you have opened will not automatically open when the TV is turned on going forward.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
- Pros mentioned:Color, Ease of use, Picture quality
Color with Perfect Sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound on this Samsung is perfect!!!! Second Samsung I own. The color is perfect. Easy to use. Best Buy service is excellent. Always great deals!!!!!
I would recommend this to a friend dumbest tv ever.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse tv ever. So excited to have home. Wouldn't pick up hardly any streaming services except Netflix. and not then all the time. I know it wasn't the wifi. We have 4 other tvs. and I know how to use the wifi. Wouldn't let me add channels either. Not a smart tv,,a stupid one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Meri,
We appreciate your review of Samsung’s TU690T TV. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please reach out to Samsung Customer Support.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Pros mentioned:Color, Ease of use, Picture quality
samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.color & clarity; easy to use; good value; great picture!
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality, Price
Excellent television
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent television for our bedroom and perfect size easy to install. Great price for extra television.
I would recommend this to a friend - Pros mentioned:Picture quality
Steve M
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Received the Samsung 50” TV quickly, as we are over 200 miles from a Best Buy store. Working with Best Buy was quick and efficient. Will order again from them. Set up the TV and everything worked great. Good quality picture, like Samsung setup & all the various apps available!
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Love it!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am tottally in love with this t.v. I got what I paid for and then some. I did put it onto a mount super easy set up. Pros:great picture, ergonomic Cons:The auto power on and off with gaming consoles does get a little wonky at times.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
5/5 Star Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to set up physically and digitally as well. Impressed with the quality of this TV as it vividly displays videos. My mom loves it. Delivery was very swift as well. Thank you Best Buy!
I would recommend this to a friend - Pros mentioned:Color, Picture quality
Samsung Smart 50"
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to Navigate remote, with numbers to tune in over air channels with HD antenna! Smart features amazing when using wifi. Picture is good on a varity of show types. Beautiful crisp colors!
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Really nice Smart tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my grand sons to be able to hook up their new Nintendo Switch game and was surprised at how easy it was to set up. The picture quality is great!
I would recommend this to a friend Terrible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s annoying how after one month I still haven’t gotten my order, worst still, nobody is saying anything. Almost feels like I didn’t pay for it, like it’s a free item.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi StanleyO,
I'm sorry that you have not yet received your TU690T TV. I understand how frustrating that can be, and I appreciate your patience. I recommend reaching out to the local Best Buy where you purchased your order to better assist you.
If there’s anything we can help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Received Damaged
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Signature upon arrival did NOT do, left tv outside laid down in front of doir in a damaged box went to plug it in and TV won't even turn on have to return to store
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Awesome,
I'm sorry to hear about your experience with the delivery of your TU690T TV. We take pride in our products and are sorry to hear that your experience was not up to our high standards. I recommend reaching out to Best Buy to assist you with a return.
If you need help with a replacement, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
- Pros mentioned:Picture quality
Excellent!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have no issues with this TV! We had purchased another TV and decided to return it because it kept losing connectivity with our internet. This TV has been great so far and we are LOVING IT! It’s a good size for a good price. The picture quality is clear and the volume works well. Samsung has a reputation for being a good TV manufacturer, so we are more comfortable with the purchase and expect this TV to last a long time.
I would recommend this to a friend - Pros mentioned:Picture quality, Price
50” Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great choice for the hearth room. Good pic and wonderful sound with the additional purchase of Roku stream bar. Excellent price!
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
My First smart TV!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My first smart TV! I had no idea how much I was missing! Beautiful clarity and sound. Easy controls and a super fast setup!
I would recommend this to a friend - Pros mentioned:Picture quality, Price
Best tv for price!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture on and even better price. Own at least 15 of these and have not had an issue with any of them. Will buy again.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
Quality TV for great price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy setup and has exceeded expectations. Picture quality is great, menues are easy to understand.
I would recommend this to a friend