Customer Ratings & Reviews
- Model:
- UN50TU690TFXZA
- SKU:
- 6514055
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, ease of use, and price of the 50" Class TU690T Series LED 4K UHD Smart Tizen TV (2023). Many also praise the TV's color vibrancy and straightforward setup process. However, some users find the remote control cumbersome and experience occasional slowness with the operating system's response time. A few customers also mention challenges with the user interface and the lack of a sleep timer button on the remote.
This summary was generated by AI based on customer reviews.
Backlight issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this back in October and it was working fine until now. The issue seems to be with the backlight as even though the screen is black, you can still see some of the picture if yoy shine a flashlight over the screen. Do not recommend.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Good value for money.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Reasonably good picture and sound quality at an affordable price.
I would recommend this to a friend - Pros mentioned:Tv quality
Good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good purchase very nice tv would recommend this item
I would recommend this to a friend - Cons mentioned:Remote control
Not happy with the product at all
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's not happy with the colors everything seems to be pastel I'm looking for Bright crisp colors Could not adjust the volume for to be clear always had an echo to it The remote control was impossible to operate in the dark
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RichardD,
Thank you for your purchase and feedback on the picture and sound quality of the TU690T TV. I'm sorry that you are not satisfied with your experience. I have a few recommendations that may improve the image and sound quality of your TV.
First, there are quite a few Settings you can adjust:
Go to Home > Settings > Picture > Picture Mode and select the mode that best fits your usage:
1) Standard: Default mode suitable for general viewing environments.
2) Natural: Reduces eye strain for a comfortable viewing experience.
3) Movie: Most suitable for watching TV or movies in a dark room.
4) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
You can also go to Settings > Picture > Expert Settings and configure the image settings to your taste with additional functions.
Additionally, there are several sound settings you can adjust to suit your personal sound preferences. Change the Sound Mode by going to Settings > Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > Sound > Expert Settings.
If you continue to hear an echo or have sound issues, I recommend you run a Sound Test under Support > Self Diagnosis > Start Sound Test.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Samsung Smart TV.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with purchase and price of this Samsung TV from Best Buy. Very simple and easy to buy online with fast shipping and no problems!
I would recommend this to a friendAmazing Experience
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys that brought my tv to my car were so very sweet and helpful. Thanks BB for suck amazing service!!!
I would recommend this to a friendWish we had known!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this tv in 2023 on a Black Friday deal and what they failed to let us know, is that it is from 2019. I watched the video and it talked about Bixby (voice activation). I tried to install that but could not. When I called, they said “Oh, we did not have that feature on the older TV’s. It’s not up to date so don’t waste your money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .user907350,
The TU690T does not have voice assistants built in. However, they do work with Alexa and Google Assistant. You can connect them to your existing Alexa and Google Assistant devices to ask them to turn on your TV, change channels, control volume, and more.
When stepping up to the CU8000, you will gain built-in voice assistants (Amazon Alexa, Bixby, Google Assistant) and a dedicated voice assistant button on your remote for a much wider list of commands such as weather, music, and getting questions answered with your voice.
If we can help with anything else, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Pro
Best Buy delivery service sucks!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy service sucks. The TV was delivered broken. And what a pain it was to return it back! No consistent answer. Agents are not properly trained. no consistent answers. they will ask you to return even though they delivered broken product. no communication for pick up. I returned the product so no idea about its quality. Never use bestbuy's shipping service!
I would recommend this to a friendBrand response from Samsung
Posted .user358112,
Please know you are leaving a review for the TU690T TV, not the service provided by Best Buy. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved promptly. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
newtv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am enjoying the tv. I am still learnng some features and hope to us more features.
I would recommend this to a friendHappy Customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy, I love the quality of my Samsung Tv. Very satisfied with this purchase.
I would recommend this to a friendSamsung picture
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In December 2024 screen was getting clouds all over. I would not buy Samsung again.
No, I would not recommend this to a friendWell done
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. Fast delivery.?.........................
I would recommend this to a friendDO NOT BUY!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Please do not buy this TV. I bought this television in April 2022 and within 18 months, it stopped working. It barely turns on unless I repeatedly mash the power button. Sometimes it shuts off completely in the middle of watching a show.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Yama,
Thank you for sharing details of the issue you’re having. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area on Samsung's website. Go to Support (upper right corner) and select Schedule a Service Appointment. This will allow you to find a location nearest you to help you with your repair.
Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Crap instructions
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV specifications states voice works with Alexa however it does not. Called customer service & they were no help & impossible to understand English was definitely not their first language. I will return this TV ASSP!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We appreciate you reaching out to us regarding the voice assistant capabilities on the TU690T TV. Please know the TU690T TV does not have a voice assistant built-in, but you can control the device through an existing standalone voice assistant such as Alexa or Google Assistant. To do so, please follow the below instructions:
1. Download the Smartthings App on your Android or Apple device and log in with the same account that you are signed into on your Samsung TV.
2. On the app, you will need to add your TV as a device if you have not already done so.
3. Using the Amazon Alexa app on your Android or Apple device, connect the app to Smartthings, which should be under Devices> Your Smart Home Skills. Follow the prompts to sign in to your Samsung Account and enable the device.
After following the prompts, you should be connected and can now control your Samsung TV with your device!
I hope this helps! If you ever need help, please do not hesitate to contact us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Over paid
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth the money.over paid. Not worth the money.over paid. Not worth the money.over paid. Not worth the money.over paid.
No, I would not recommend this to a friendBrand response from Samsung
Posted .user315023,
I’m sorry to hear the TU690T TV has fallen short of your expectations. Your user experience is very much valued, and we would love to get in touch with you about how we can make it even better next time. Please get in touch with Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
It is our customers’ concerns and opinions that drive our continuous efforts toward delivering world-class service and products. We hope to hear from you.
~Samsung Pro
My luck
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Used the tv 3 days and picture went out. Then none on stock to exchange for
No, I would not recommend this to a friendBrand response from Samsung
Posted .Gsxr1000mxz800,
It’s unfortunate to hear about your experience with Samsung’s TU690T TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/UN43TU690TFXZA
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item didn't work Usually i am so satisfied with bestbuy. Not your fault
No, I would not recommend this to a friendBrand response from Samsung
Posted .KimberlyF,
It’s unfortunate to hear about your experience with Samsung’s TU690T TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller. You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/UN43TU690TFXZA
Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Poor quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Burned out in less than two years! Very poor quality
No, I would not recommend this to a friendBrand response from Samsung
Posted .MarkH,
Thank you for reviewing Samsung’s TU690T TV and for sharing your experience with display issues. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/.
Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They delivery a day before I expect and stolen my tv ftom my building.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NeptaliaM,
Please know you are leaving a review for the TU690T TV, not the delivery provided by Best Buy. Please follow up directly with Best Buy for further assistance. We hope your issue is resolved promptly. Should you have questions regarding Samsung TVs, please contact Samsung Support at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Pro
TV doesn't last even two years!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WORST TV ever. I bought one for myself, and it was beautiful at first. Bought a second one for my in laws. Within a year and a half both tvs stopped working, weren't under warranty and cost more than the tv itself to get fixed. What a waste of $$.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RickieS,
We are sorry to hear about your experience with the TU690T TV. Please know your feedback will be shared with our internal teams.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8 AM – 12 AM EST, seven days a week.
LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Advisor