Customer Ratings & Reviews
- Model:
- UN50TU690TFXZA
- SKU:
- 6514055
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, ease of use, and price of the 50" Class TU690T Series LED 4K UHD Smart Tizen TV (2023). Many also praise the TV's color vibrancy and straightforward setup process. However, some users find the remote control cumbersome and experience occasional slowness with the operating system's response time. A few customers also mention challenges with the user interface and the lack of a sleep timer button on the remote.
This summary was generated by AI based on customer reviews.
Best TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seriously best tv ever!! I didn’t know what tv brand to purchase, I have always heard of Samsung being really and decided to give it a try. Best decision ever!
I would recommend this to a friendCustomer care
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service was outstanding and installation was completed and outstanding I’ve been dealing with you for a while keep up the great service
I would recommend this to a friendVery good tv
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good TV. My daughter watches her shows on it.”
I would recommend this to a friendGift more my elderly mother
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My mom has Alzheimer’s and when her tv went lut, my sister was reslly stressed about how to keep her occupied. The tv arrived as expected, was fairly easy to set up and my mom really likes the picture. Great purchase.
I would recommend this to a friend- Pros mentioned:Picture qualityCons mentioned:Remote control
Great TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is a great value for the price! Super picture great features. Although I would like a better remote. So maybe a remote upgrade?
I would recommend this to a friend My entertaunment box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this product is a pocket friendly best entertainment device you can ever have.The look and feel and the fittment in my house is so nice
I would recommend this to a friend✅
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Jdjdjdjfjjfjfjfffbdbdbdklffkkfndkkkdjdndndndnnddndn
I would recommend this to a friendCredit Cars
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a wonderful experience shopping at Best Buy and using the Best Buy Credit Card. Thank you for such a hassle free easy shopping experience.
I would recommend this to a friendEasy to connect with my iphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the TV because I am familiar with Samsung and its features. I like smart tv so I can connect my iphone to Samsung smart tv with ease.
I would recommend this to a friend- Pros mentioned:Ease of use, Picture quality
tv purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is beautiful and crystal clear. Was very easy to setup and navigate. will highly recommend to anyone looking for a new tv.
I would recommend this to a friend - Cons mentioned:Response time
The Worst TV I've Owned: Poor Response Time
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The only good thing about this tv is that Samsung makes the setup process easy and seamless for Samsung Android phone owners. That's where the positive aspects end. I've never owned a tv with such a horrific response time before. When you click a button on the remote, it can take the tv anywhere from 5-20+ seconds to respond. That's no exaggeration. Then once the tv understands the command given to it, it takes the apps an additional 10+ seconds to open and respond. No, it's not my Internet connection. I have an Insignia tv in the other room that cost half the price of this Samsung, and it responds instantly every single time. Now I have to figure out how to return the worst tv ever when I don't have a vehicle that it can fit in. Never again!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CindyTN,
I’m sorry to hear about the issues you’re experiencing with slow response time. Please know we are here to help and have a few recommendations.
First, to ensure performance is fully optimized, please make sure your TV is running the latest firmware. To do so, go to Settings> Support> Software Update. You can easily update from there if necessary.
Next, I recommend utilizing the self-diagnostic tool, which checks memory, frees unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care.
If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Good picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The samsung 50” is a good tv for a small room in my basement, picture is decent enough, not that high end samsung but it serves the purpose
I would recommend this to a friendTv is alright. Browser is sucky and tv is lagging
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price it isnt too bad. I bought the 50”. It was one of the few tv sizes that are direct lit vs edge lit. Picture is decent. Features are decent. Only 2 things I don’t like is the internet browser stinks. When I use WeatherStar 4000 on it, it freezes 3 minutes into playing and makes my tv freeze altogether. My older Samsung didn’t have Tizen idk if that’s the reason but my older tv ran my WeatherStar with no issues. I also don’t like the lag of response when using my remote to use apps and menus. Everything seems delayed. I factory reset did all the updates and it still runs like junk. Don’t like it but it is what it is.
I would recommend this to a friendBrand response from Samsung
Posted .Hi MikeyJ,
Thank you for your purchase and for sharing your experience with us regarding the lag time on the TU690T TV. Please know your feedback is important to us and will be shared with our internal teams.
You mentioned already going through a few troubleshooting steps but I am going to put a few below just in case you haven't tried these specific ones.
First, to ensure performance is fully optimized, please make sure your TV is running the latest firmware. To do so, go to Settings> Support> Software Update. You can easily update from there if necessary.
Next, I recommend utilizing the self-diagnostic tool, which checks memory, frees unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care.
Finally, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
If you are using Wi-Fi you may want to try the following:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
I hope these tips resolve your issues with lag time. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Overall pretty good
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's not a bad tv, pretty good for the price, but I do have issues with connection sometimes. Occasionally it'll disconnect and it takes a few mins to reconnect. Overall pretty good though
I would recommend this to a friendOne of my best buy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing tv no regrets!! Well recommended and this brand is excellent
I would recommend this to a friendgood purchase.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung always a reliable purchase. Only issue is that I cannot connect a DVD with composite video outputs like I had on an older Samsung flat-screen of same size. Also note that it weighs half as much as older TV.
I would recommend this to a friendAmazing purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding this was just what I wanted. I enjoy utilizing the Samsung channels that are provided without having cable tv.
I would recommend this to a friendSamsung is great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as my outside tv under coverage and works awesome. Best buy professionally installed and did a great job. Thank you!
I would recommend this to a friendGood Value
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV for the price. Only complaint is it could use more HDMI connections.
I would recommend this to a friendExcellent value and top notch TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value and top notch TV. Crystal clear display and fast refresh rate. Bezel is very narrow giving the TV a sleek look.
I would recommend this to a friend