Customer Ratings & Reviews
- Model:
- UN50TU690TFXZA
- SKU:
- 6514055
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, ease of use, and price of the 50" Class TU690T Series LED 4K UHD Smart Tizen TV (2023). Many also praise the TV's color vibrancy and straightforward setup process. However, some users find the remote control cumbersome and experience occasional slowness with the operating system's response time. A few customers also mention challenges with the user interface and the lack of a sleep timer button on the remote.
This summary was generated by AI based on customer reviews.
My entertaunment box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall this product is a pocket friendly best entertainment device you can ever have.The look and feel and the fittment in my house is so nice
I would recommend this to a friendCredit Cars
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a wonderful experience shopping at Best Buy and using the Best Buy Credit Card. Thank you for such a hassle free easy shopping experience.
I would recommend this to a friendTv is alright. Browser is sucky and tv is lagging
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price it isnt too bad. I bought the 50”. It was one of the few tv sizes that are direct lit vs edge lit. Picture is decent. Features are decent. Only 2 things I don’t like is the internet browser stinks. When I use WeatherStar 4000 on it, it freezes 3 minutes into playing and makes my tv freeze altogether. My older Samsung didn’t have Tizen idk if that’s the reason but my older tv ran my WeatherStar with no issues. I also don’t like the lag of response when using my remote to use apps and menus. Everything seems delayed. I factory reset did all the updates and it still runs like junk. Don’t like it but it is what it is.
I would recommend this to a friendBrand response from Samsung
Posted .Hi MikeyJ,
Thank you for your purchase and for sharing your experience with us regarding the lag time on the TU690T TV. Please know your feedback is important to us and will be shared with our internal teams.
You mentioned already going through a few troubleshooting steps but I am going to put a few below just in case you haven't tried these specific ones.
First, to ensure performance is fully optimized, please make sure your TV is running the latest firmware. To do so, go to Settings> Support> Software Update. You can easily update from there if necessary.
Next, I recommend utilizing the self-diagnostic tool, which checks memory, frees unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care.
Finally, let's try running a cold boot on your TV. To do so, hold down the Power button on the Samsung TV remote until the TV turns off and then on again. This should take about 5 seconds.
If you are using Wi-Fi you may want to try the following:
1. Use 5Ghz Wi-Fi if possible
2. Try wired LAN if available
3. Try repositioning the router so there are no obstacles between your TV and the router
I hope these tips resolve your issues with lag time. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Easy to connect with my iphone
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the TV because I am familiar with Samsung and its features. I like smart tv so I can connect my iphone to Samsung smart tv with ease.
I would recommend this to a friendGreat tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with the purchase. My previous tv died and this fit the budget. Some apps (Netflix, Disney, etc) you have to turn the volume way up but I have found this to be the case with other TVs as well.
I would recommend this to a friendGood picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The samsung 50” is a good tv for a small room in my basement, picture is decent enough, not that high end samsung but it serves the purpose
I would recommend this to a friend- Cons mentioned:Speed
Ok
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Starting to move slow after a year. Also the apps like netflix freezes often.
No, I would not recommend this to a friend good purchase.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung always a reliable purchase. Only issue is that I cannot connect a DVD with composite video outputs like I had on an older Samsung flat-screen of same size. Also note that it weighs half as much as older TV.
I would recommend this to a friend- Pros mentioned:Ease of use, Picture quality
Bargain TV with excellent features.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung TV delivers great picture quality, premium apps, easy setup with a mobile phone and at a great price.
I would recommend this to a friend Features
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 Years Later Still Works Perfectly, Sound System Even Better.
I would recommend this to a friendBudget friendly tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s okay. The software is slow. Lots of delays when trying to go from app to app. Other than that it’s okay for the price
I would recommend this to a friendBest “Outstanding “ Buys
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic service and of course the best products and merchandise anywhere! And the product that I purchased speaks for itself-Samsung TV
I would recommend this to a friendSamsung is great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as my outside tv under coverage and works awesome. Best buy professionally installed and did a great job. Thank you!
I would recommend this to a friendExcellent value and top notch TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value and top notch TV. Crystal clear display and fast refresh rate. Bezel is very narrow giving the TV a sleek look.
I would recommend this to a friendGreat TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is perfect for my bedroom. It was easy to set up and I am enjoying it. I ordered from Best Buy and they delivered on time.
I would recommend this to a friendAmazing purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding this was just what I wanted. I enjoy utilizing the Samsung channels that are provided without having cable tv.
I would recommend this to a friendGood Enough
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung Live TV thing on this is very annoying. It likes to start playing whatever Live TV when you turn the tv on. I also did not like the TV automatically turning on my Xbox. I find it annoying SO if you’re considering buying this I would suggest keeping that in mind. If you don’t mind work arounds you can go into the channel settings and search for new channels. After this don’t open the Live TV/Samsung app and it won’t load any channels - leaving the TV blank when turned on. And the Xbox can be disconnected from turning on automatically when the TV is powered on in the settings.
I would recommend this to a friendBrand response from Samsung
Posted .BDMyers,
Thank you for choosing the TU690T TV and for your review. You can choose what your TV does when you turn it on by going to Settings > General > Smart Features.
When you set Autorun Smart Hub to be on, the TV displays the Home Screen automatically when you turn the TV on.
If Autorun Last App is set to on, the last used app automatically runs when you turn on the TV. You can turn this function on or off.
I hope this tip helps. If there is anything we can do to further assist and improve your user experience, please let us know by contacting Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Samsung all the way!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung has always produced excellent technology. Im all for Samsung! For the price and for my need, its wise and economical!
I would recommend this to a friendtv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really really like we recommend thank you so much good
I would recommend this to a friendPurchase
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service and product also the staff was friendly
I would recommend this to a friend