Customer Ratings & Reviews
- Model:
- UN50TU690TFXZA
- SKU:
- 6514055
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, ease of use, and price of the 50" Class TU690T Series LED 4K UHD Smart Tizen TV (2023). Many also praise the TV's color vibrancy and straightforward setup process. However, some users find the remote control cumbersome and experience occasional slowness with the operating system's response time. A few customers also mention challenges with the user interface and the lack of a sleep timer button on the remote.
This summary was generated by AI based on customer reviews.
Orginized customer service.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service and pickup was very easy.. The team is very supportive to guid even if the item is not in stock. Thank you.
I would recommend this to a friend- Pros mentioned:Ease of use, Picture quality
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome picture and easy to set up. I bought it for my 86yr old father. He can operator it with ease.
I would recommend this to a friend Great tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV works great. No issues. Big big fan of Samsung.
I would recommend this to a friendPerfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I LOVE SAMSUNG. Bestbuy and Samsung are two of my favorite things. Great prices an services. Samsung is an awesome product
I would recommend this to a friendGood Value
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with the purchase. Not expecting top of the line picture in this price point. Well worth the money. Happy with my purchase.
I would recommend this to a friend- Pros mentioned:Tv quality
Might be Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I think it's a good TV hard to tell received damaged has to be returned to the store for replacement will report back later when I get it up and running
I would recommend this to a friendBrand response from Samsung
Posted .SueT,
We appreciate you sharing your delivery experience and that your TV exhibited damage upon opening and setup. Unfortunately, even if a TV is double-boxed and the packaging shows no evidence of harm, a TV can still be damaged during transit if proper care is not taken. For example, if the TV were sitting in an incorrect orientation – laid on its side or tilted – during transit, damage could have been done.
We recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.
Should you have questions or concerns regarding the usage or setup of your TV once your issue has been resolved, please contact Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Another Samsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have bought Samsung TV's for the last 15 yrs. I won't buy anything less as they always perform to the highest expectation.
I would recommend this to a friendMoney money money
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv good size etc I’m just doing these review to see if I get a gift card don’t mind me
I would recommend this to a friendTop of the line for me.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice, very nice. Never had a smart tv before. With the advice of the salesperson, this is exactly as advertised.
I would recommend this to a friendGood, affordable quality
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV, for my son. We are gamers and the refresh rate is more than enough for our conosole. Only kinda annoying thing doesnt have voice commands control option like my other samsung
I would recommend this to a friendBest TV
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best TV I ever bought. Too bad My kids use it more than I do. I guess that’s what life all about.
I would recommend this to a friend- Pros mentioned:Picture quality
Great for the bedroom
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'd been on the fence about buying a TV for my bedroom because I didn't think I needed THIS much TV. Boy was I wrong! The size fits oh so well in my room. The picture is something yet nothing short of AWESOME, I love how I can sync it with my Samsung phone, and I have every app needed to satisfy a Saturday chill day. My only gripe is the sound. It's not the best, because you have to turn up the volume to almost 50 in order to get a crisp sound if you're watching a movie, or listening to music. I may have to get a sound bar to offset the sound. But overall, this is a great product.
I would recommend this to a friendBrand response from Samsung
Posted .Hey Love,
We appreciate your purchase and feedback regarding the TU690T TV. There are several volume features you can adjust, which may improve your audio experience.
1) Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > Sound > Expert Settings > Auto Volume.
2) Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> Sound> Sound Mode> Adaptive Sound.
3) Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > Sound > Sound Mode
Also, some sources have their own volume control, which might need to be set higher. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Very good tv
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good TV. My daughter watches her shows on it.”
I would recommend this to a friendExcellent experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.An excellent buying experience Best Buy is top notch. This my second Samsung television. Love all the channels it offers.
I would recommend this to a friend- Pros mentioned:Picture quality
Great tv good value for money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv . Picture and features what I needed.. Using this tv in my off grid cabin . Pulls low watts.
I would recommend this to a friend - Pros mentioned:Ease of use, Picture quality
SAMSUNG TU690T REVIEW
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.EASY SETUP! GREAT PICTURE, REALLY CLEAR UHD. GOOD VALUE FOR THE MONEY. NO ISSUES AT ALL SO FAR.
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Remote control
Good TV, great picture. Remove a little cumbersome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is really good, a bit too many buttons on the remote and I have a tendency to hit the wrong one in the dark. Would’ve been nice if the remote lit up.
I would recommend this to a friend - Cons mentioned:Speed
Slow but good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good visuals and good sound but can be somewhat slow
I would recommend this to a friend Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung products are super reliable and very user-friendly. All my TVs are Samsung and I’ll refuse to buy another brand
I would recommend this to a friendRODOLFO
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really liked the customer service, my purchase was very fast without problems, thank you very much to the Best Buy staff.
I would recommend this to a friend