Customer Ratings & Reviews
- Model:
- UN50TU690TFXZA
- SKU:
- 6514055
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, ease of use, and price of the 50" Class TU690T Series LED 4K UHD Smart Tizen TV (2023). Many also praise the TV's color vibrancy and straightforward setup process. However, some users find the remote control cumbersome and experience occasional slowness with the operating system's response time. A few customers also mention challenges with the user interface and the lack of a sleep timer button on the remote.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality, Price
Samsung
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this TV for a 50 inch samsung tv you cant be the price and quality
I would recommend this to a friend Samsung reviw
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far excellent but sometimes slow.om start up but seems like a regular Samsung thing
I would recommend this to a friendsmart tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.selecting this tv was a very good choice. It equipe with everything you want in TV.
I would recommend this to a friendSamsung tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds keeps going up and down already taken a lg tv and Samsung tv back because it was broken this tv sounds keeps going up and down
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi StevieS,
I apologize for the inconvenience you have had with the inconsistent sound volume.
The Auto Volume function automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to: Settings > Sound > Expert Settings > Auto Volume = On
You may also want to perform a Sound Test under Support > Self Diagnosis > Start Sound Test
If the issue persists, please reach out to us so that we can provide further troubleshooting. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Advisor
Mr.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Forgot the name of the staff. But he was very attentive and recommended the best tv as per our budget. Thanks
I would recommend this to a friendTv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was awesome and it’s a great purchase! I will forever and always buy from best buy
I would recommend this to a friendGreat TV
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice quality, audio is great. Picture clarity is amazing. I just love it all around.
I would recommend this to a friendTv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great gaming tv i love the gaming mode and it adapt to ur movies and games
I would recommend this to a friend- Pros mentioned:Picture quality
no bass in TV speakers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good tv, cheap as expected, the speakers are not good but the picture quality is good. there is no bass in the tv speakers so i would suggest getting a sound bar
I would recommend this to a friendBrand response from Samsung
Posted .Hi iamkuz,
Thank you for your feedback on the Samsung TU690T TV's sound quality. Samsung prides itself on high-quality products and a great customer experience. Please know we are here to help you.
There are several sound settings you can adjust to suit your personal sound preferences. Change the Sound Mode by going to Settings > Sound > Sound Mode.
You can customize the sound with Expert Settings by going to Settings > Sound > Expert Settings.
I hope this helps you enjoy your experience.
If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
- Cons mentioned:Response time
Responsiveness
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Anyone else feel when swithcing from channels or in the menu the response time is slugish and laggy most of the time?
I would recommend this to a friendBrand response from Samsung
Posted .Hi mario1021,
Thank you for letting us know about your experience with a sluggish response time on your TU690T TV. I have a few recommendations that may improve your experience.
To ensure performance is fully optimized, please make sure your TV is running the latest firmware. To do so, go to Settings> Support> Software Update. You can easily update from there if necessary.
Next, I recommend utilizing the self-diagnostic tool, which checks memory, frees unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Pros mentioned:Ease of use, Picture quality
Easy install and setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung makes good Quality tv’s with easy setup and installation
I would recommend this to a friend Fire.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for the price. Got it for my mom love the Samsung tv lots of channels great up grade if u have an old tv.
I would recommend this to a friendGreat tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is amazing, I love how it looks and the price was perfect
I would recommend this to a friendBes place to buy your electronics
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service here in Hato Rey. Beautiful store. Better experience.
I would recommend this to a friend?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product great delivery I have no idea why you would require 50 characters
I would recommend this to a friendSmart TV 50 inch and a sound Bar!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent Quality! I purchase ALL MY ELECTRONIC products from best buy! Since2010
I would recommend this to a friend- Pros mentioned:Picture quality, Price
Great picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture quality UHD smart tv at a very reasonable price
I would recommend this to a friend Awesome tv
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would say again Samsung never disappoints as this is my 2nd Tv purchase from them.
I would recommend this to a friend- Pros mentioned:Ease of use, Picture quality
Tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good picture quality and easy to program good size for my room
I would recommend this to a friend - Pros mentioned:Price
TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The level of resolution /pixel - not as I expected. However, not bad and the price was convenient
No, I would not recommend this to a friendBrand response from Samsung
Posted .Sand,
Thank you for sharing your thoughts on your TU690T TV’s image quality. The TV will upscale as best as possible any content sent to it. The closer your content is to 4K, the better the image will look on the screen.
Here are some tips to help improve picture clarity:
1) HDMI cables are recommended for optimal HD viewing.
2) If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
3) Change the output resolution of your devices, such as digital broadcast receivers, IPTV, and set-top boxes, to UHD or HD.
4) You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > Picture > Expert Settings
5) Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, or Movie.
Should you ever have questions or need help with TV features, specs, or operations, we are here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro