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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 2344 reviews

Rating Filter

Rating by feature

  • Picture Quality

    Rating 4.8 out of 5 stars

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Brightness

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers express satisfaction with the picture quality, ease of use, and price of the 50" Class TU690T Series LED 4K UHD Smart Tizen TV (2023). Many also praise the TV's color vibrancy and straightforward setup process. However, some users find the remote control cumbersome and experience occasional slowness with the operating system's response time. A few customers also mention challenges with the user interface and the lack of a sleep timer button on the remote.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 82 Showing 1,621-1,640 of 2,344 reviews
  • Rated 5 out of 5 stars

    Samsung 50" LED 4k x 3

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2 originally and loved them so much bought a 3rd one.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Samsung tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture is very nice but the sound is rather tinny. Had to add a sound bar. Would have it expected better from a Samsung TV.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Derek,

      Thank you for your feedback on the Samsung TU690T TV's sound quality. Samsung prides itself on high-quality products and a great customer experience. Please know we are here to help you.

      There are several sound settings you can adjust to suit your personal sound preferences. Change the Sound Mode by going to Settings > Sound > Sound Mode.

      You can customize the sound with Expert Settings by going to Settings > Sound > Expert Settings.

      I hope this helps you enjoy your experience.

      If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
      1) LiveChat
      2) Manuals, Software, & Warranty Info

      ~ Samsung Advisor Samsung

  • Rated 5 out of 5 stars

    Samsung TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent TV. Service Good and fast, knowledgeable people.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tv and price even better my son loved his new tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a good purchase. Bought as a present for my grandson.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful tv

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful tv. Fast and clear. No freezing, no marks. Been good.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 2 out of 5 stars

    lemon

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price its a decent quality picture. But I had to have it repaired within the first year. And now the other seems to be acting up again. I cant remember if it was the main board or motherboard but the smart tv functions quit working Samsung replaced the first one for free. I've had the tv now for 13 months.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Rojm,

      Thank you for reviewing Samsung’s TU690T TV and for sharing your experience with display issues. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area by following this link: https://www.samsung.com/us/support/service/locations/.

      Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Pro Samsung

  • Rated 5 out of 5 stars

    Nice TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome TV. Got it and install it. All functions work well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend Best Buy to all my friends..I love my tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SAMSUNG TU69OT

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Picture and sound xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung 50”

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buen tamaño, buena calidad, sin duda volvería a comprar ahí

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Denise

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It fits my needs.xxxxxxcccccccccccccccc. Ccxxxxccccxxxxcxx

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hreat tv best service ive had from a box store in a long time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Every thing is great and it pairs well with all my samsung products

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my tv the best thing for me everybody want to look at it now

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Chrystal hd

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was a good buy. I just wish it had 3 hdmi ports. My kids have multiple games and can’t have then all hooked up at once.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool tv

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good TV. (40 remaining characters, so filling in the space)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick delivery and easy set up with great customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My mom love it shr has be reviewing which tv to get and she settled on this on and shes very satisfied

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not set up yet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't set it up yet. I will let you know when

    I would recommend this to a friend