Customer Ratings & Reviews
- Model:
- UN50TU690TFXZA
- SKU:
- 6514055
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, ease of use, and price of the 50" Class TU690T Series LED 4K UHD Smart Tizen TV (2023). Many also praise the TV's color vibrancy and straightforward setup process. However, some users find the remote control cumbersome and experience occasional slowness with the operating system's response time. A few customers also mention challenges with the user interface and the lack of a sleep timer button on the remote.
This summary was generated by AI based on customer reviews.
Samsung tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv I’ve had multiple of these and no issues!
I would recommend this to a friendMr. Bob
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed "the guy" to come in and help set it up. No written instructions, everything on screen. Many times had to go back and start over. Sound quality almost forces you to buy a sound bar which I think is intentional. My second choice was Vizio which should have been my first.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RobertP,
We appreciate you choosing Samsung and are sorry to hear that you did not have a pleasant experience during setup. Please know your feedback is important to us and will be shared with our internal teams.
We recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
To assist you with possible sound settings adjustments for a better audio experience or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good item. I think that this product is good.
I would recommend this to a friendGood Choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son was very happy with his new TV for Christmas!
I would recommend this to a friend- Pros mentioned:Picture quality
Great pictures
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV is awesome, I stream only and the picture is great, I only gave it 4 stars for sound because they haven’t quite figured out how to make a rear facing speaker perfect but Samsung has done a pretty good job
I would recommend this to a friend Thoughts on this item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good TV just need it more game compatible for my PS 5.
I would recommend this to a friendSamsung TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv. Nothing special. It performs as it should
I would recommend this to a friendNot 50 inches
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love tv but was to small and did not fit the space
I would recommend this to a friend- Pros mentioned:Picture quality
Great TV with an awesome price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my 50" Samsung smart TV. I purchased it for my home office, and it looks great, has great sound, and the picture quality is excellent. The price of the TV couldn't be beat! Love it!
I would recommend this to a friend - Pros mentioned:Ease of use
Samsung tv50inch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv lots of options great color and very simple to use has all the major apps needed on a tv i would say this samsung tv offers the best preformance for the price too....thumbs up here
I would recommend this to a friend samsung
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love it its the best model and thin bezel. great and easy set up!
I would recommend this to a friendDecent enough for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice price for the brand and size but it’s the lower end quality for a smart TV and an issue with the TV turning back on after shutting it off is aggravating to say the least. Picture quality is so so , nothing to write home about.
I would recommend this to a friendBrand response from Samsung
Posted .RobertC,
Thank you for purchasing the Samsung TU690T TV. I’m sorry to hear you’re experiencing an issue where your TV turns on repeatedly. Please try a few troubleshooting steps that may help solve the issue:
1. Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds.
2. Check the power cord to see if there is any visible damage.
3. Plug the TV power cord back into the wall outlet. If you were using a surge protector, bypass it for now and use a wall outlet.
4. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software.
5. Disable the Power On with Mobile option. TVs that can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on. If you do not want this function, navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off.
If the TV continues to turn on by itself continuously, please contact our Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
- Pros mentioned:Picture quality
It is a Samsung…..
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a Samsung, what else do you expect? They have owned the TV market for a while now and looks to continue that into the distant future. Excellent TV, excellent picture quality!
I would recommend this to a friend Good value
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Display very good. Good value. I would buy this again at this price
I would recommend this to a friend- Pros mentioned:Tv quality
Our Christmas Present to each other
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Our old tv was the old tube type. This new one is fantastic. We have needed to upgrade for quite a while and when we looked at the wall we decided to put it up instead of down.
I would recommend this to a friend - Cons mentioned:Remote control
Awful
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has been the worst tv i have ever had, here lately it doesnt want to come on,it doesnt want to change channels, the remote doesnt work have the time tried new batteries it still doesnt work or you press a channel button and you have to wait for it to change the channel.
No, I would not recommend this to a friend Samsung 50 inch tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is fantastic but was not given an info or paperwork for my extended warranty
I would recommend this to a friendBrand response from Samsung
Posted .Hi WilliamS,
Thank you for your purchase and review of the TU690T TV. I'm happy you are enjoying your new TV. I recommend reaching out to the local Best Buy where you purchased your extended warranty.
Samsung backs this TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defects, if purchased brand-new directly from an authorized seller. . You can see the full details of your warranty here: https://www.samsung.com/us/support/service/warranty/UN50TU690TFXZA.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
The Best TV Ever!
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this TV! Slick design, responsive and looks great.
I would recommend this to a friendChristmas Present
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for a Christmas present for Grandson's room and he loves it.
I would recommend this to a friendFind a Different TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredibly poor quality TV. It struggles to keep up with anything more than a volume input from the remote. The screen is okay, not spectacular, and suffers from some of the edge backlight issues that plague Samsung TVs. I'm likely not going to buy another Samsung TV again
No, I would not recommend this to a friend