Customer Ratings & Reviews
- Model:
- UN50TU690TFXZA
- SKU:
- 6514055
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, ease of use, and price of the 50" Class TU690T Series LED 4K UHD Smart Tizen TV (2023). Many also praise the TV's color vibrancy and straightforward setup process. However, some users find the remote control cumbersome and experience occasional slowness with the operating system's response time. A few customers also mention challenges with the user interface and the lack of a sleep timer button on the remote.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Tv quality
love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i love samsung brand tvs the quality is perfect and there not that expensive
I would recommend this to a friend - Pros mentioned:Picture quality
Excellent TV.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV. Smart Platform is easy to use ad access streaming services.
I would recommend this to a friend Floor model concerns
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The TV was a floor model that was boxed and the store did not remove the store mode so I had to return it to be fixed.
I would recommend this to a friendBrand response from Samsung
Posted .Hi PerneilusJ,
Thank you for your purchase of the TU690T TV. If purchased brand-new in box, I recommend reaching out to your local Best Buy to better assist you. Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
Serves its purpose
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality isnt as food as i thought it was going to be...
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Great TV for the price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the price. Nice picture, great access to internet and apps.
I would recommend this to a friend - Pros mentioned:Price
Great tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t go wrong with this Samsung.Great value, another home run for Best Buy
I would recommend this to a friend - Pros mentioned:Picture quality
Worth it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the picture quality. And easy assembly stands. Best purchase ever.
I would recommend this to a friend Average quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It wouldn't have voice option to search for any. We havevto type every time. Voice quality also not so good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .SridhararaoA,
Thank you for taking the time to provide feedback on your TU690T TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Pro
- Pros mentioned:Picture quality
Great for bedroom, in budget as well.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice piture and sound quality, in budget ,good for personal small office .
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is perfect. Love the sound, picture quality. All my tvs are samsung.
I would recommend this to a friend No Voice Remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this tv thinking the google assistant was a voice remote only to find out it wasn't. Returned the tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DwightB,
We apologize for any confusion. The TU690T does work with Google Assistant. However, you will need to have a standalone Google Assistant device to perform commands such as changing channels, swapping input selections, and launching partner apps.
If we can help with anything else, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Pro
- Cons mentioned:Speed
Little slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s going price but it’s very slow, but for the price it’s worth
I would recommend this to a friendBrand response from Samsung
Posted .Hi Kulak19,
We appreciate your feedback on the TU690T having a slow response time. Please know we are here to help.
To ensure performance is fully optimized, please make sure your TV is running the latest firmware. To do so, go to Settings> Support> Software Update. You can easily update from there if necessary.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Not impressed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this tv,hoping the picture would be sharper then my 2012 samsung tv.but unfortunately not much Difference.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi StevenR,
Thank you for sharing your thoughts on your TU690T TV’s image quality. The TV will upscale as best as possible any content sent to it. The closer your content is to 4K, the better the image will look on the screen.
Here are some tips to help improve picture clarity:
1) HDMI cables are recommended for optimal HD viewing.
2) If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.
3) Change the output resolution of your devices, such as digital broadcast receivers, IPTV, and set-top boxes, to UHD or HD.
4) You can further adjust your sharpness, brightness, contrast, color, and more by going to Settings > Picture > Expert Settings
5) Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
Should you ever have questions or need help with TV features, specs, or operations, we are here to help. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
- Pros mentioned:Picture quality
Must buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love the picture quality, and the price makes this worth it.
I would recommend this to a friend Disappointed in trying to sign up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not know why i bought another Samsung tv, The first one lasted a little over 4 years it will not turn on, well let’s get back to the new one, It will not let me sign into the Samsung account, it will not accept my name or my e-mail address or anything else, it’s will not let me hook up an external antenna to it. At least I can get Samsung plus on it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Otto,
Thank you for purchasing this Samsung TV. I am sorry that your experience with this TV did not meet your expectations.
Should you need assistance with features or usage, please get in touch with Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Mind of it's own
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV looks nice, but it has been turning on in the middle of the day and night. I would get up at 2am and it would be on. It is in our guest room so doesn't really bother us, but can hear the TV from downstairs. I googled and checked Samsung website and implemented all of the suggestions, but it still keeps turning on. I ended up unplugging it until I can figure it out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .EddieF,
Thank you for sharing the issues you're having with the TU690T TV. Please follow the following steps to troubleshoot the issue.
1. Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds.
2. Check the power cord to see if there is any visible damage.
3. Plug the TV power cord back into the wall outlet. If you were using a surge protector, bypass it for now and use a wall outlet.
4. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software.
5. Disable the Power On with Mobile option. TVs that can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on. If you do not want this function, navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off.
If the TV continues to turn on by itself continuously, please contact our Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
- Pros mentioned:Picture quality
Whitey
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv. Nice size to mount. Great picture at a reasonable price.
I would recommend this to a friend - Pros mentioned:Picture quality
great buy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great TV at a great value, would recommend to anyone looking for a TV
I would recommend this to a friend - Pros mentioned:Ease of use
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice tv it’s really easy to set up and use. I recommend that
I would recommend this to a friend - Pros mentioned:Tv quality
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for sale price. 75 inch for under 600 dollars. Excellent tv.
I would recommend this to a friend