Customer Ratings & Reviews
- Model:
- UN50TU690TFXZA
- SKU:
- 6514055
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.6 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, ease of use, and price of the 50" Class TU690T Series LED 4K UHD Smart Tizen TV (2023). Many also praise the TV's color vibrancy and straightforward setup process. However, some users find the remote control cumbersome and experience occasional slowness with the operating system's response time. A few customers also mention challenges with the user interface and the lack of a sleep timer button on the remote.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Great tv.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv. Good price. Good quality. Good picture. Great service.
I would recommend this to a friend Mind of it's own
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV looks nice, but it has been turning on in the middle of the day and night. I would get up at 2am and it would be on. It is in our guest room so doesn't really bother us, but can hear the TV from downstairs. I googled and checked Samsung website and implemented all of the suggestions, but it still keeps turning on. I ended up unplugging it until I can figure it out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .EddieF,
Thank you for sharing the issues you're having with the TU690T TV. Please follow the following steps to troubleshoot the issue.
1. Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds.
2. Check the power cord to see if there is any visible damage.
3. Plug the TV power cord back into the wall outlet. If you were using a surge protector, bypass it for now and use a wall outlet.
4. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes, depending on network speed, so if the TV is not turning off too frequently, try updating the software.
5. Disable the Power On with Mobile option. TVs that can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on. If you do not want this function, navigate to Settings > General > Network > Expert Settings > Power On with Mobile, and turn the setting off.
If the TV continues to turn on by itself continuously, please contact our Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
- Pros mentioned:Picture quality
Great purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this television! The picture is great, sounds is excellent.
I would recommend this to a friend - Pros mentioned:Picture quality
Great picture
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and sound too. Enjoying all the special features.
I would recommend this to a friend - Pros mentioned:Picture quality
Good TV for the price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and looks good with the PS4. Nothing fancy about it.
I would recommend this to a friend - Pros mentioned:Price
Great quality
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the price. Bought it as a gift and they loved it!
I would recommend this to a friend - Pros mentioned:Picture quality
Nice picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good value. I would recommend it as it has a good picture
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung UHD TV.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is extra sharp. Good deal. Happy New Year and God Bless
I would recommend this to a friend Serves its purpose
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture quality isnt as food as i thought it was going to be...
No, I would not recommend this to a friendDisappointed in trying to sign up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not know why i bought another Samsung tv, The first one lasted a little over 4 years it will not turn on, well let’s get back to the new one, It will not let me sign into the Samsung account, it will not accept my name or my e-mail address or anything else, it’s will not let me hook up an external antenna to it. At least I can get Samsung plus on it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Otto,
Thank you for purchasing this Samsung TV. I am sorry that your experience with this TV did not meet your expectations.
Should you need assistance with features or usage, please get in touch with Samsung Customer Support. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
- Pros mentioned:Picture quality
Excellent upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent picture. Replaced a 10 lcd. Picture quality fantastic
I would recommend this to a friend - Pros mentioned:Picture quality
Looking Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. Tv is crystal clear and the sound is excellent.
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung never disappoints
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very pleased with easy set-up, features and picture quality.
I would recommend this to a friend - Pros mentioned:Picture quality
Best tv ever
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality. Amazing clarity. Great buy. The audio is great.
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung 50 inch TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV, fits den perfectly. Replaces a non smart 43 inch TV.
I would recommend this to a friend Nice price but slow processing TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price is good but the TV is slow and the sound is low compared to a similar TV that I had.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dec2023Purchase,
I’m sorry to hear that your new TV is slow. To ensure performance is fully optimized, please make sure your TV is running the latest firmware. To do so, go to Settings> Support> Software Update. You can easily update from there if necessary.
Next, I recommend utilizing the self-diagnostic tool, which checks memory, frees unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care.
For sound adjustments, go to Settings> Sound. You can fine-tune the sound by going to Settings> Sound> Expert Settings.
If you continue to have issues, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website.
~ Samsung Pro
- Pros mentioned:Picture quality
Samsung 55” Smart TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture and sound. Works really well on my wiFi system
I would recommend this to a friend - Pros mentioned:Picture quality
Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would definitely recommend, great picture and sound quality.
I would recommend this to a friend - Pros mentioned:Picture quality
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv for a great price. Nice replacement for my old 43”
I would recommend this to a friend - Pros mentioned:Picture quality
Tv
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It plays good and a very nice picture and the sound is great
I would recommend this to a friend