Customer Ratings & Reviews

TonyG,

I am very sorry that issues developed that caused you to return the RU8000 TVs.
Your overall customer experience feedback is important to us and will be shared with the product team.

Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support

We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport

Or find us on Twitter at  https://twitter.com/SamsungSupport

Again, my sincerest apologies. We hope to regain you as a customer in the future.

- Samsung Ambassador

Notatechie,

Thank you for sharing your thoughts.
The TV will upscale as best as possible any content sent to it. The closer your content is to 4K, the better the image will look on the screen.

Here are some tips to help improve the sharpness.
1. HDMI cables are recommended for optimal HD viewing.

2. If you have an analog cable box or satellite box, upgrade to a digital cable box or satellite box.

3. Adjust the cable box or satellite box's video output resolution to 1080i.

4. Look for a channel that is broadcasting native HD content. For over the air/cable antenna connection, try these steps to find HD channels:
Go to Menu>Settings> Broadcasting> Auto Program

Should you need further assistance with picture settings or other features, please do reach out to our Customer Service by calling 1-800-SAMSUNG, or by LiveChat or email. Simply copy-paste this link into your browser: http://www.samsung.com/us/support/contact

You can also find us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/

If you have not already done so, we invite you to register your new Samsung TV at:  https://www.samsung.com/us/support/register/.
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

- Samsung Ambassador.

SueD:

Thank you for purchasing the Samsung RU8000 TV featuring Ultra Slim Array backlight, HDR10+, wide viewing angle, Real Game Enhancer and more for lifelike, crystal-clear viewing enjoyment. I am very sorry to see that you are not happy with color vibrancy.

I know you have tried the settings, but please do give a chance to try and assist by contacting us at:

1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat:  https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger:  https://www.facebook.com/samsungsupport

4) Twitter:  https://twitter.com/SamsungSupport

5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com

Also, you do not need a Samsung account to enjoy the TV. Having a Samsung account does give you the benefit of being able to add apps from our App Store. Other than the ability to add more apps, everything will function the same with or without a Samsung account.

If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

BigBuck:

Thank you for purchasing the Samsung RU8000.

For concerns with Geek Squad, we recommend you contact Best Buy directly.

If you ever need assistance with product features, specs, or operation, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat:  https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger:  https://www.facebook.com/samsungsupport

4) Twitter:  https://twitter.com/SamsungSupport

5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

Hubs,

Thank you for sharing your review. I am very sorry that issues developed that caused you to return the RU8000 4K SmartTV.
Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help.

You can also check out our entire 2019 TV lineup from our 98" 8K flagship Q900 QLED TV to our lifestyle Serif and The Frame Series to our RU7300 Curved Smart 4K UHD Series and more at:  https://www.samsung.com/us/televisions-home-theater/tvs/all-tvs/

Again, my sincerest apologies. We hope to regain you as a customer in the future.

-Samsung Ambassador

Static135:

I am very sorry to see that you were not happy with the picture quality of your unit and are returning it.

Our RU8000 Premium Smart 4K TV Series features Ultra Slim Array backlight, HDR10 Plus, wide viewing angle, Real Game Enhancer and more for lifelike, crystal-clear viewing enjoyment.

The RU8000 offers several preset picture modes for easily optimizing your viewing experience:
1) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
2) Standard: Is the default mode suitable for general viewing environments.
3) Natural: Reduces eye strain for a comfortable viewing experience.
4) Movie: Is suitable for watching TV or movies in a dark room.

You may also wish to try configuring advanced picture settings. Instructions can be found on Page 96-99 of our e-manual:  http://downloadcenter.samsung.com/content/UM/201907/20190701114654234/MUSATSCR-3.0.8_EM_MUSE_USA_ENG-US.pdf

If you need further assistance, please know we are here to help. You can reach Samsung Support via:

1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat:  https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger:  https://www.facebook.com/samsungsupport

4) Twitter:  https://twitter.com/SamsungSupport

5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com

If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com

Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

Chantou:

Thank you for purchasing the Samsung RU8000 4K Smart TV.

Please reach out to Samsung TV Support should you ever need assistance with this model, or to let us know how this model might have been improved to ensure a 5-star viewing experience. You can reach us at:

1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support

3) Facebook Messenger: https://www.facebook.com/samsungsupport

4) Twitter: https://twitter.com/SamsungSupport

5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/

If you have not already done so, we invite you to register your new Samsung product at:  https://www.samsung.com/us/support/register/

Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

Panthercy,

I am sorry to see that you are not happy with the motion image performance of your Samsung RU8000 TV.
This TV comes with a feature called Auto Motion Plus that helps to optimize motion image quality
Here is the step-by-step guide to change Auto Motion Plus settings:
With the TV powered on, press the Home button on the Samsung remote to open the Home screen

2) Then select Settings > Picture > Expert Settings > Auto Motion Plus
Note: This option may not be visible initially. Continue scrolling through the Expert Settings Menu to locate Auto Motion Plus

3) Then Select Auto Motion Plus again, and you will see the following three options:
a) Off: Auto Motion Plus will always be off
b) Auto: Auto Motion Plus will automatically activate and deactivate based on the type of program being watched
c) Custom: Allows custom adjustments and settings to be used

4) By selecting the Custom option, you can further access these advanced settings:
a) Judder Reduction: Use the directional keys on the remote to adjust the Judder setting.
b) LED Clear Motion: Select to turn On/Off
c) Blur Reduction: Use the directional keys on the remote to adjust the Blur setting

Should you need further assistance with features or product usage (such as setting adjustments), please reach out to Samsung Support and an agent will gladly assist you. You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport

Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver best-in-class products and service.

-Samsung Ambassador

bonbon,

Thank you for your purchase and review of the RU8000 4K Smart TV.
I am very sorry to see that you were not happy with the picture quality of your unit.
Our 2019 RU8 Series features Ultra Slim Array backlight, HDR10 plus, wide viewing angle, Real Game Enhancer and more, all designed to give you the best in lifelike, crystal-clear viewing enjoyment.

To better assist you with possible image and sound settings adjustments for an optimal experience, please call Samsung Customer Support toll-free at 1-800-SAMSUNG.

You can also contact us via LiveChat or email. Please copy-paste this link into your browser:  http://www.samsung.com/us/support/contact

We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at  https://twitter.com/SamsungSupport

Again, thank you for taking the time to share your thoughts. Your invaluable feedback helps us continuously deliver better products and service.

- Samsung Ambassador

Scrapy,
Thank you for bringing your concerns to our attention. I am very sorry to see that you are having issues with sound and WiFi drops.

Please check that you have the latest firmware update for your TV, Version 1335.0:  https://www.samsung.com/us/support/owners/product/2019-uhd-smart-tv-ru8000

For how-to instructions on downloading the update, please visit:  https://www.samsung.com/us/support/answer/ANS00062224/

You can also perform a network test to check if there is a network problem.

Press the Home button on your remote. Navigate to Settings > General. Then, select Network > Network Status. The network status test will finish and show the status of your network connection.

If the test concludes that the unit needs service, please contact us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport

Again, my apologies for the inconveniences you have had. We do hope to hear from you.

beto,

Thank you for purchasing and reviewing this Samsung 4K TV. Your user feedback is very important to us and will be shared with our TV product team.

Please do reach out to us should you have any questions, concerns, or need assistance.
You can contact Samsung TV Support toll-free at 1-800-SAMSUNG (ask for TVs).
Or by LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact

We are likewise reachable by Facebook Messenger: https://www.facebook.com/samsungsupport
Or find us on Twitter: https://twitter.com/SamsungSupport

To optimize your product experience, we encourage you to register your new Samsung TV at:  https://www.samsung.com/us/support/register/
The registration helps you gain access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.

Again, thank you for taking the time to share your thoughts and for choosing Samsung.

- Samsung Ambassador

nomoresamsung,

I am sorry that you are experiencing issues with the sound and remote function.
So that we can better troubleshoot this issue and provide steps towards a solution, I invite you to please contact Samsung TV Support via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport

If you have not already done so, we invite you to register your new Samsung TV at:  https://www.samsung.com/us/support/register/.
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.

Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.

- Samsung Ambassador

Samsun,

I am sorry to hear that you are not satisfied with your RU8000 UHD Smart TV.

Our 2019 RU8 Series features Ultra Slim Array backlight, HDR10 plus, wide viewing angle, Real Game Enhancer and more, all designed to give you the best in lifelike, crystal-clear viewing enjoyment.

Please know that the TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out.
It also has several preset picture modes and many custom settings, allowing users to adjust images to their liking.
The Dynamic Mode is our typical store demo mode and is the brightest among all presets.
Standard Mode is ideal for home and everyday viewing.
Movie Mode is the closest setting to calibration the way the director intended as it uses less enhancements and will likely result in the truest picture.

In addition, the quality of the image on your screen depends on the source and the connection.
HDMI cables are recommended for optimal HD viewing; and when possible, 4K content will provide the best picture quality.
The quality of the streaming content depends largely on the speed of your internet, as most content providers have adaptive streaming that will automatically adjust the image quality based on the network bandwidth.

Please give us the opportunity to assist you with image quality adjustments tailored to your preferred viewing experience. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers:  https://us.community.samsung.com/t5/Get-Help/ct-p/get-help

Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver exceptional products and service.

- Samsung Ambassador