Customer Ratings & Reviews
- Model:
- UN55RU8000FXZA
- SKU:
- 6323718
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers express satisfaction with the picture quality, ease of setup, price, gaming experience, color, smart TV features, sound, and size of the 55" Class - 8 Series - 4K UHD TV - Smart - LED - with HDR. Some customers have concerns with the remote control, price, auto power-on feature, internet connectivity, and viewing angle.
This summary was generated by AI based on customer reviews.
Skip this for the Q60
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen is very dim on this TV. Either stick with the 7100 for the lower price or go to the Q60 for a much better picture for not that much more in price.
No, I would not recommend this to a friendBrand response from Samsung
Posted .OtterboxDude2,
I am sorry to hear that you are not happy with the brightness of your RU8000 TV.
You can try manually adjust the Brightness settings.
Go to Home> Settings> Picture> Expert Settings> Brightness
We also recommend you to check if Power Saving Mode has been enabled.
Go to Settings> General> Eco Solution> Power Saving Mode.
I hope this helps to solve your issue.
Should you need further assistance with picture settings or other features, please do reach out to our Customer Service by calling 1-800-SAMSUNG, or by LiveChat or email. Simply copy-paste this link into your browser: http://www.samsung.com/us/support/contact
You can also find us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Thank you again for sharing your feedback with us. Our customers feedbacks are the driving force of our continuous efforts towards delivering better product and service.
- Samsung Ambassador
- Pros mentioned:Tv quality
I didn’t know that it won’t get PlayStation Vue -
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t get PlayStation Vue I would not have bought if thus was made known Other than that it is a great TV Don’t buy if Vue is important
No, I would not recommend this to a friend Paperweight after 20 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyers beware This TV broke down by itself after 20 months of normal usage. Contacted Geek Squad and got informed that the the cost to fix it pretty much costs like a brand new TV. It is past its 12-month manufacturer warranty and I didn't buy the extended warranty so it's basically a loss for me. I never thought that a Samsung TV will break within 2 years.
No, I would not recommend this to a friendWe are still waiting for Best Buy to set up the TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are still waiting for you guys to set up the TV and its sound bar, DVD player, etc. which we already have
I would recommend this to a friendpicture is too dark with all the settings on brigh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I would have gotten the v70 direct array tv but it's $500 mor. too much to have a brighter tv
No, I would not recommend this to a friendBrand response from Samsung
Posted .FredC1,
I am sorry to hear that you are not happy with the brightness of your RU8000 TV.
You can try manually adjust the Brightness settings.
Go to Home> Settings> Picture> Expert Settings> Brightness
We also recommend you to check if Power Saving Mode has been enabled.
Go to Settings> General> Eco Solution> Power Saving Mode.
I hope this helps to solve your issue.
Should you need further assistance with picture settings or other features, please do reach out to our Customer Service by calling 1-800-SAMSUNG, or by LiveChat or email. Simply copy-paste this link into your browser: http://www.samsung.com/us/support/contact
You can also find us on our Samsung Support Facebook page at: https://www.facebook.com/samsungsupport/app/158125230916392/
Thank you again for sharing your feedback with us. Our customers feedbacks are the driving force of our continuous efforts towards delivering better product and service.
- Samsung Ambassador
bestbuy is a TERRIBLE COMPANY
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this company lies at every turn, because they are clueless and just want you off the phone. LIARS and CHEATS attempting to swindle those in need of appliances out of their money IMMEDIATELY, only to give them their appliance MONTHS LATER. Terrible company, do not buy!!!
No, I would not recommend this to a friendTV shuts off during program; horrible reception
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in the quality of the picture; The screen will just go dark during any program on any station; when attempt to restart, the tv shuts off I very much wish I had my old tv back that I purchased at Best Buy prior to this one; Very disappointed
No, I would not recommend this to a friendparts not included
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.according to Samsung the 4 bolts that should come in the packet of parts for the TV. They no longer supply these you have order them elsewhere its not there problem , for the amount of money you spend it should be there problem Samsung its my last purchase
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jack:
Thank you for purchasing the Samsung RU8000 TV. I am very sorry to see that the screws were missing in the box. They should have been included.
Please reach out to Samsung TV Support, and a representative will assist you with getting the screws. You can reach us at:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
We look forward to hearing from you.
Samsung Tv
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this vdv for less than a year and was having issues 6 months in. I am not happy with this unit. I have samsung tv's that I have had for 16 years and no issues.
No, I would not recommend this to a friendSamsung TV not recommended
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 15 months its not turning on. also they said not repairable. Never buying Samsung TV any more.
No, I would not recommend this to a friendThe picture is horrible
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i’m not happy with the product The technician came and he was an able to fix it The picture is horrible excuse the spelling
No, I would not recommend this to a friendBrand response from Samsung
Posted .Macho,
I am sorry to hear that you are not happy with the image quality of your new RU8000 UHD Smart TV. Our 2019 RU8 Series features Ultra Slim Array backlight, HDR10 plus, wide viewing angle, Real Game Enhancer and more, all designed to give you the best in lifelike, crystal-clear viewing enjoyment.
Please know that the TV will upscale as best as possible any content sent to it. The closer the signal is to 4K, the better it will look coming out.
It also has several preset picture modes and many custom settings, allowing users to adjust images to their liking.
The Dynamic Mode is our typical store demo mode and is the brightest among all presets.
Standard Mode is ideal for home and everyday viewing.
Movie Mode is the closest setting to calibration the way the director intended as it uses less enhancements and will likely result in the truest picture.
In addition, the quality of the image on your screen depends on the source and the connection.
HDMI cables are recommended for optimal HD viewing; and when possible, 4K content will provide the best picture quality.
The quality of the streaming content depends largely on the speed of your internet, as most content providers have adaptive streaming that will automatically adjust the image quality based on the network bandwidth.
Please give us the opportunity to assist you with image quality adjustments tailored to your preferred viewing experience. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/Get-Help/ct-p/get-help
Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver exceptional products and service.
- Samsung Ambassador
- Pros mentioned:Picture quality, Tv quality
Love this TV. We cut the cord the TV does the rest
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am a tech savy person but this tv was a bit difficult to set up and still learning its features. We cut our cable out of our budget and bought this TV mostly so I would not have to always help my wife figure things out to get her channels to work. First the TV its self comes with Samsung plus. Which is some free channels of TV from Samsung. So you may not need much else as far as live tv goes. How ever if you are like us we bought a YouYube TV subscription which is built in to this smart TV. We also have a Amazon Prime subscription which is also built in to the TV. Once you get it set up which will take some time. Things will get better for you to learn the new way of changing channels. To me this was the hardest part switching from one channel from one subscription to another channel with a different subscription. Picture quality is great when your watching shows or movies in 4k other wise they are no better then watching them on a 720 HD tv. Over all great tv glad i bought it. We just have to learn a new way to work with it.
I would recommend this to a friend Horrible tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has lines running down it, worse everyday. Now can’t even return it.
No, I would not recommend this to a friendarc not working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I connected a sound bar and it does not work arc is not working
No, I would not recommend this to a friendBrand response from Samsung
Posted .Eddie:
So that we can better diagnose this issue with step-by-step troubleshooting and work towards a solution for your specific setup, please reach out to Samsung Support:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
We look forward to hearing from you.
Hard to set up and use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worse than setting up A new laptop. Bixby never did work!
No, I would not recommend this to a friendBrand response from Samsung
Posted .KiminAnkeny,
Thank you for choosing the 55" Samsung RU8000 4K Smart TV and bringing your concerns to our attention.
For better voice control, we recommend you to turn off the far field mic setting and use the mic button on the remote instead.
I have included a link to detailed user guide of voice assistance options on your TV:
https://www.samsung.com/us/support/answer/ANS00078932/
I hope these tips help solve your concerns.
If the issues persist, or you have questions about other features, please reach out to Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Have you registered your new Samsung TV with us? If not, we invite you to do so at: https://www.samsung.com/us/support/register/, and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
-Samsung Ambassador
Samsung tv
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this tv in 2019 & still works great. I've used it for gaming & to watch tv shows. It used to be worth more than double of what it is currently priced at. It was worth the price then, so it is still worth it today. It comes with its own channels, apps, & more.
I would recommend this to a friend- Pros mentioned:Tv quality
Good quality TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV lived up to my expectation for the definition of a smart tv.
I would recommend this to a friend - Pros mentioned:Color
Amazingly perfect TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect TV. Owned it for 4. years now. Amazing color, rich blacks. Fantastic contrast. zero complaints.
I would recommend this to a friend - Pros mentioned:Picture quality
5 Stars!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture. Great sound. This tv has served us very well for many years.
I would recommend this to a friend - Pros mentioned:Picture qualityCons mentioned:Remote control
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV was everything I expected. It replaced a nine year old Samsung 50 inch. The jury is still out on the remote as it lacks buttons and relies on moving around the screen for what you want. But I'm sure I'll get used to it. If I get nine years out of this one, I'll buy Samsung again no question.
I would recommend this to a friend