Customer Ratings & Reviews
- Model:
- UN55CU7000FXZA
- SKU:
- 6537366
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the picture quality, ease of use, and price of the 55” Class CU7000 Crystal UHD 4K Smart Tizen TV (2023). Many also appreciate the vibrant colors and straightforward setup process. While some users found the remote control and volume could be improved, the overall experience is largely positive. The television's design and lightweight nature also received favorable comments.
This summary was generated by AI based on customer reviews.
Expected more
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was laggy and it was smaller than expected. Oh well
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ndng,
Thank you for your feedback on the CU7000 TV. Please know we are here to help.
To ensure performance is fully optimized, please make sure your TV is running the latest firmware. To do so, go to Settings> Support> Software Update. You can easily update from there if necessary.
Next, I recommend utilizing the self-diagnostic tool, which checks memory, frees unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
Waste of money
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Speakers broke after 14 months. Samsung's solution is to buy a new TV
No, I would not recommend this to a friendK Cimaglia
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed. The tv keeps blowing out my sound bar and i don’t know why. The troubleshooting videos on UTube were not helpful
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KellyC,
So we can best assist you, please reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Defective!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this tv and had light leaks all over the edge of the screen! Blacks where not at all blacks, there where more like grays with so much light. Had to return it immediately!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AndSen,
Thank you for letting us know about your experience with the CU7000 TV having image issues out of the box. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
We do hope you will give Samsung another chance when purchasing your next TV. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Would Not Recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this TV installed it and the backlighting went out 7 days later. Had to return it. Would not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SarahE,
We are very sorry to hear that the backlighting on your Samsung CU7000 TV went out after seven days. Thank you for your patience in having to deal with the hassle of an exchange. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
Poor quality
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s only three months old and a line and discoloration appeared on the screen Very disappointing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ToddH,
Thank you for purchasing the Samsung CU7000 TV and for sharing your experience with your TV not displaying properly. Please try the following troubleshooting steps:
1. If any external devices are connected, check all input cable connections
2. Try changing channels using the remote control. Is the issue the same on all channels?
3. Press the Home button (looks like a house), select Source, and choose another input source. Is the issue the same on all sources?
4. If the same problem persists, run a diagnostic test. (Home > Settings > Support > Device Care > Self Diagnosis > Picture Test)
5. If the problem disappears during the test, check your TV signal (Home > Settings > Support > Device Care > Self Diagnosis > Signal Information) to check the signal strength. The signal strength must be more than 20 dB (more than 4 bars on the icon) for stable signal reception
Should your issue persist, please contact Samsung Customer Support. Call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
No happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv is not working anymore !! Can i retutn the product or not ???
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi VictorJ,
Thank you for reaching out and letting us know that your CU7000 TV is no longer working. If you are within the two-week return period, I recommend getting in touch with your local Best Buy. If you are outside that return window, please reach out to Samsung Customer Service at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Remote don't work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got the tv and the remote does not work. So I have no idea how the tv works or looks..
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The screen is black amd doesnt show the image after just a few month.
No, I would not recommend this to a friendShuts off by itself
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate this TV. Keeps shutting off randomly. Stay away.
No, I would not recommend this to a friendFED UP
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money find another television to purchase this one is grade garbage!!!
No, I would not recommend this to a friendOh noooo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv took updating immediately after receiving. I had to contact Samsung to get it working correctly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MoSho,
We appreciate your purchase and apologize for the inconvenience of having to update your TV upon delivery. I recommend enabling Auto Updates so you never miss a Firmware Update. Go to Settings> Support> Software Update> then select Auto Update.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
Thanks for being a part of the Samsung family!
~ Samsung Advisor
Don’t buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible TV. Fixed and yet broken again. I want this TV out of my house….
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JasonR,
We are truly sorry that your CU7000 TV has broken twice. We take pride in our products and are sorry to hear that your experience was not up to our high standards. Please give us the chance to make this right by contacting Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
early failure
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.after 29 days LED array that backlights screen failed store replaced hassle free
I would recommend this to a friendBrand response from Samsung
Posted .Hi ScottJ,
Thank you for sharing your experience with replacing the CU7000 TV. It's great to hear that Best Buy made the exchange as painless as possible. Please know if you ever have questions or need help, Samsung is here for you. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Television
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hate this TV ! Bad sound, won’t let me access my apps ! ie. Netflix, Disney+ , Paramount + , Peacock and so on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Visio,
We're sorry to hear that you are experiencing issues with the CU7000 TV. Please know we are here to help.
First, let's ensure you are running the latest Firmware. Go to Settings> Support> Software Update.
Next, we recommend adjusting the Sound Settings to improve your experience. You can change the Sound Mode by going to Settings > All Settings> Sound > Sound Mode.
You can also customize the sound with Expert Settings by going to Settings > All Settings> Sound > Expert Settings.
Finally, please give us a call so we can better understand the issue you are having with your apps. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Easily broken backlighting
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The backlight ended up breaking after 1 month of hanging on the wall.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Samu,
I'm very sorry that your CU7000 TV broke after 1 month of use. Please know we back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
If you have not already done so, please reach out to us so we can better support you. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Cheap tv cheap quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not great. Cheap and low quality. do not buy this tv thats why price is marked down
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi IsaacR,
It's unfortunate to hear that you are not satisfied with the quality of your CU7000 TV. Please know that we are here to help if you have any questions or need help adjusting the settings on your TV. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Crap
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hate it, hate it hate it. Sets in guest room unplugged.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ValariZ,
We are very sorry that you are not satisfied with your CU7000 TV. Please know there are many settings available for you to adjust your TV and that we are here to help you. So we can make this right, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Don’t buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This tv feels and looks cheap. I had to return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nasa,
I’m sorry to hear the quality of Samsung’s CU7000F TV did not meet your expectations. Your feedback is appreciated and will be shared with our internal teams.
Should you ever decide to give Samsung TVs another try and have questions or need help with settings, setup, or features, please know we’re here to help. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
LiveChat with an agent as well as manuals, software, and warranty info can be found at the ‘Support’ link on our Samsung website.
We hope to regain you as a customer in the future.
~ Samsung Specialist
This product suck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not good at all, it’s suck so bad, not good quality
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi GhamraM,
Thank you for reaching out and letting us know that you are not satisfied with the quality of the CU7000 TV. Please give us a call so we can better understand the issues you are experiencing.
There are many settings available that may improve the quality of your TV depending on your specific use. You can call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor