Customer Ratings & Reviews
- Model:
- UN55CU7000FXZA
- SKU:
- 6537366
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the picture quality, ease of use, and price of the 55” Class CU7000 Crystal UHD 4K Smart Tizen TV (2023). Many also appreciate the vibrant colors and straightforward setup process. While some users found the remote control and volume could be improved, the overall experience is largely positive. The television's design and lightweight nature also received favorable comments.
This summary was generated by AI based on customer reviews.
Seamless and easy!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m delighted with my new 55” Samsung Smart tv. The techs who installed it made it effortless for me as an an older woman. No worry programming for synching! They did it all and took the old tv and the carton also.
I would recommend this to a friend- Pros mentioned:Picture quality
TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Tv picture is great but the sound is not so had to buy a sound bar.
I would recommend this to a friend Great Smart TV.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great smart TV. With XFINITY, make sure to disable CES on the cable box and the TV. Otherwise the HDMI needs to unplugged and plugged in periodically. Or use XFINITY Stream instead.
I would recommend this to a friendGreat Tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best TV brands on the market, I have all Samsung TVs in my home. Love their products.
I would recommend this to a friendToo smart for its own good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is too smart for its own good. I have had nothing but problems integrating with my Pioneer Surround Sound Amplifier/ Receiver. I had a Samsung 46 inch TV for 13 years hooked up to the same receiver/ amplifier and it worked fine for all those years. With a Samsung Smart TV, I have ongoing problems.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KennethA,
We appreciate your purchase and feedback on the Samsung CU7000 TV. To better support you, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
- Cons mentioned:Remote control
This remote is awful!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV, but the remote is terrible. Their is no mute button and in order to mute the TV, you have to press the volume button up and hold at the same time. It doesn’t work and it’s frustrating. Also, the remote is very thin and gets lots easily.
I would recommend this to a friendBrand response from Samsung
Posted .Hi KatrinaK,
Thank you for choosing Samsung for your TV purchase. Please know your feedback regarding the remote control will be sent to our internal design teams.
Regarding the remote, to MUTE the sound, you need only to PRESS it in. If that same button is pressed for more than 1 second, the Accessibility Shortcuts appear. You can find more information regarding the remote on pages 24-26 of the full user manual. You can also learn how to use your remote directly from your TV. Just go to Home> (left directional button) Settings> Support> Remote Control Guide.
If you ever have questions or need help, Samsung is here for you! Give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~Samsung Advisor
- Pros mentioned:Picture quality
Samsung tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is clear but some of the shows not that good
No, I would not recommend this to a friend Happy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had purchased the smaller model 2 yrs ago and now we were in need of a new television for a new home and without a doubt we decided to pick up this beauty and it works and fits perfectly. Will recommend.
I would recommend this to a friendSamsung TVs are great!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung TV is an excellent product with a low price. I went to a Best Buy store and then ten minutes later left with the TV in my car. Thank you Best Buy!
I would recommend this to a friendSamsung 55" CU7000
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was very good in every way. Arrived in perfect condition. Followed the Best Buy unpacking and set up instructions. Result - everything looks great so far.
I would recommend this to a friend- Pros mentioned:Picture quality
Sound & picture
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture is great sound quality not as good, easy setup
I would recommend this to a friend good tv
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great tv, good size, lightweight for moving if needed,
I would recommend this to a friendGood price
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good tv option. Many apps that you can install such as netflix and youtube.
I would recommend this to a friendSamsung
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Samsung tv’s. They are easy to connect to whatever you need. Easy to share the screen on your phone. I love it!
I would recommend this to a friend- Pros mentioned:Picture quality
Great TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, its a great update for me, over my old 42in
I would recommend this to a friend Great quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful tv everything about Samsung has always been good for us
I would recommend this to a friendRecommend
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m very satisfied with my tv, Samsung is the best
I would recommend this to a friend- Cons mentioned:Remote control
Completely Inept Company
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a brand new model, got home and discovered that the remote control was missing key components in the battery chamber. Had to spend 45 minutes on the phone with customer service, texting images, before being informed that a new remote would be mailed in 10-20 days. They then mentioned that Samsung had a smart app which could act as a remote. What they failed to mention is that I can't set up my TV with this app and I spent an hour downloading the app, wasting time on it, being data mined, before calling tech support again and discovering the previous individual helping me was incorrect. So, at the end of the day, I still have no functional remote, I lost three hours of my day on the phone for no reason, and Samsung unnecessarily collected a lot of my information - and my TV still doesn't turn on. I wish I didn't pull the whole thing apart and could just take the thing back to the store now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi TVParty,
I'm very sorry to hear about your experience with receiving a TV with missing parts and for any miscommunication. I hope your remote is shipped quickly and you are able to set up your TV. If you need any more help, please do not hesitate to reach out to us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
HAPPY WATCHING!!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's only a Samsung for me. Every t.v. in my home is a Samsung. Best Buy gave me great customer service. My questions were answered, which led me to this purchase. HAPPY WATCHING!!!!!
I would recommend this to a friendBest tv ever
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.She works like a movie theatre Would def recommend
I would recommend this to a friend