Customer Ratings & Reviews
- Model:
- UN55CU7000FXZA
- SKU:
- 6537366
Rating by feature
- Picture Quality
Rating 4.8 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.8 out of 5 stars
Customers are saying
Customers highly value the picture quality, ease of use, and price of the 55” Class CU7000 Crystal UHD 4K Smart Tizen TV (2023). Many also appreciate the vibrant colors and straightforward setup process. While some users found the remote control and volume could be improved, the overall experience is largely positive. The television's design and lightweight nature also received favorable comments.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture qualityCons mentioned:Internet connectivity
Do not buy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice picture but the day after I bought this tv it wouldn’t connect to internet. It couldn’t find any internet connections at all (there’s tons usually that pop up from living in a neighborhood). It did return on rebooting but I couldn’t keep this tv with issues on day two. Samsung quality is not good.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi bml2k2,
Thank you for taking the time to provide feedback on your CU7000 TV. Please know that your feedback will be shared with our internal product teams. We take pride in our products and are sorry to hear that your experience was not up to our high standards.
We do hope you will give Samsung another chance when purchasing your next TV. If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Advisor
- Pros mentioned:Price
Value for the Buck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for the price - needs better set up directions
I would recommend this to a friend - Pros mentioned:Picture quality
Wasting my time in a small apartment for hanging
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told to be ready for the TV and sound bar between 10:30 and 2:30pm.At 2:40, I called The Best Buy hotline-and spoke with the Concierge- Gjodhe, He asked for my tel # in case we got disconnected. He told me he’d reach out to the technician and get back to me. Jje came back on line and said the technician would get back to me within 1 hour. At 3:40 PM, called the Best Buy concierge and spoke with Gjode again..He said we would reach out to the technician again and hold on.He couldn’t reach the technician…He told me the technician would be ther le shortly…At 4:40 PM, I called the Concierge again but this time I got Debbie…she had no records of my order, she told me she would look up my record amd to hold on….well she hung up on me…At about 5PM, I called the Concierge line and this time got Jack…he has my order and tel#, he told me after tellling him of all the previous calls made today that he would reach out to the technician. The call got disconnected…But Jack called back…He got in touch with the technician and said she (Naomi) is going to call me shortly..Naomi called me within a half hour….She told me she’d be there shortly..Naomi and Osh showed up at about 5:30 to hang the TV sound bar…They hung the purchased items quickly and were professional.- they were 5 hours late…I could not leave my small apartment since 10:30 AM ( 7 hours….Is this why I have a Best Buy Membership? What do you think ?
I would recommend this to a friendBrand response from Samsung
Posted .Hello JeffreyE,
Thank you for sharing your experiences regarding the installation of your TV and Soundbar. We do recommend contacting Best Buy directly, either through their Customer Support team, or your closest Best Buy location.
If we can help with optimizing your new TV and Soundbar, or if you have any questions regarding your new setup, please know we are here for you. Just call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Advisor
Samsung
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love Samsung tv’s. They are easy to connect to whatever you need. Easy to share the screen on your phone. I love it!
I would recommend this to a friendGreat Tv
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best TV brands on the market, I have all Samsung TVs in my home. Love their products.
I would recommend this to a friendGray Entry Level TV
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as a warranty replacement. Overall it has a great display. Plenty of color. However if you are looking for a gaming or high end display I suggest upgrading. Doesn’t OLED and is on a 60 Hz display
I would recommend this to a friend- Pros mentioned:Picture quality
tv
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using this tv in the gaming room, very nice picture.
I would recommend this to a friend Tv
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this new tv. The remote is different but love how it does not have sooo many buttons easy to teach my parents and children.
I would recommend this to a friendSamsung tv purchase and review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent service from Best Buy employees, better prices overall, and from online ordering to pickup was very quick. Highly recommend this product and this store. Thank you!
I would recommend this to a friendGreat budget 4K TV
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a budget 4K TV for my bedroom replacing a Vizio 55" which blew up (Power Supply). Very happy with my purchase without breaking the Bank !
I would recommend this to a friendLovely TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my Samsung TV I’m using it in Fiji unfortunately I had to buy a transformer. I was told it was compatible to our voltage but not. However other than that it’s working fine and we’re enjoying it
I would recommend this to a friendGood help from an informed associate.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We had a great sales associate in store. I prefer to see what I'm purchasing. He helped us get the T.V. we wanted. We're very pleased with it.
I would recommend this to a friendPerfect bedroom tv
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this to replace a tv in our bedroom. Works perfectly for what we need it for. Best feature is the auto brightness that adjusts to the light in the room.
I would recommend this to a friendMr Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My review regards Oura ring I purchased for my GF for Christmas and Best Buy wouldn’t allow her to return for different size due to time lapse Unfortunate!
I would recommend this to a friendSamsung rocks
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my TV. Though I always love Samsung. The main hub allows you to have all your services right there or watch the Samsung plus channels.
I would recommend this to a friendGreat TV
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV. Very happy with the purchase. Excellent for streaming content.
I would recommend this to a friendGood price
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good tv option. Many apps that you can install such as netflix and youtube.
I would recommend this to a friendThank you
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you thank you so much for a beautiful television I'm so happy and I wish that I can do this again. Thank you for being a great customer service and thank you. Have a blessed day
I would recommend this to a friendSamsung uhd
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t sure what tv to get but the guys at bestbuy ran me by specs and picture quality to get one of the best TVs for the price out right now
I would recommend this to a friendLove Samsung
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had nothing but good experiences with Samsung. It was very easy to connect, even with the fire-stick. They do last last awhile.
I would recommend this to a friend