Customer Ratings & Reviews
- Model:
- UN55MU7000FXZA
- SKU:
- 5773701
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the 55" Class LED MU7000 Series 4K UHD TV for its exceptional picture quality, easy setup, and affordable price. They appreciate the vibrant colors, user-friendly smart features, and capable remote control. While some customers have concerns about the refresh rate, viewing angle, size, and HDR capabilities, the overall sentiment is positive.
This summary was generated by AI based on customer reviews.
Samsung support says it is someone else's problem
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The wireless connection stopped working suddenly. Samsung support says it is a problem with the internet provider. Samsung will not send someone out to fix the problem until the internet provider fixes their stuff. Ridiculous. We also had a problem where the Samsung sound bar worked well with the smaller Samsung TV but did not work with the larger Samsung TV. The problem, they said, was that the Samsung TV software version was not compatible with the sound bar. And they did not know when or if the s/w would be fixed.
No, I would not recommend this to a friendBrand response from MrSamsung
Posted .TheBobGuy,
Thank you for purchasing the Samsung MU7000 4K Smart TV. I am sorry to hear that you are not happy with the experience.
Some users may experience interference with WiFi or Bluetooth signals caused by the alignment of the power and OneConnect cables.
If the issue persists after adjusting the placement of the cables, please try the WiFi trouble shooting tips provided in this video clip:
https://www.samsung.com/us/support/answer/ANS00063127/
*Note if you see a blank page, just click on the white space and the video will start loading.
As for the compatibility issue, here is the step-by-step setup guide for 2017 Samsung soundbars:
1. With the Soundbar and TV turned on, connect the HDMI cable (not supplied).
2. “TV ARC” appears in the display window of the Soundbar main unit and the Soundbar plays TV
sound.
• If TV sound is inaudible, press the (Source) button on the remote control or on the right side
of the Soundbar to switch to “D.IN” mode. The screen displays “D.IN” and “TV ARC” in sequence,
and the TV sound is played.
• If “TV ARC” does not appear in the display window of the Soundbar main unit, confirm that the
cable is connected to the correct port.
• Use the volume buttons on the TV’s remote control to change the volume on the Soundbar.
You can also choose to connect the soundbar to your TV via Bluetooth.
Insert this link into your browser to go to our online setup guide:
https://www.samsung.com/us/support/answer/ANS00077348/
I hope this helps to solve your issue. For further assistance, please contact Samsung Customer Support toll-free at 1-800-SAMSUNG and a representative will gladly help you.
You can also contact Samsung via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable via Facebook Messenger at: https://www.facebook.com/samsungsupport/app/158125230916392/
Or find us on Twitter at: https://twitter.com/messages/compose?recipient_id=18768513
-Samsung Ambassador
WEAK SCREEN!!! Broken Screen within 2 hours
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV is wall mounted on a full motion mount (Sanus {BL213-B1] Premium Series Full/Motion TV Mount for most 40 84 TV's ). The Installation was easy the set up went well. BUT when we pushed at the top and bottom VERY thin metal trim the screen popped under a slight pressure. No excess force was used. I have reached out to Samsung, they are sending a technician out to assess the break but I have been told that I WILL BE RESPONSIBLE for the repair.
No, I would not recommend this to a friendNever buy Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would never buy another Samsung TV. Mine stopped working after 3 years and they have the worst customer service. I have been on the phone with them three times for over an hour, and they have been very rude, refusing to give me a supervisor. The promised me they I would receive a call in 1 - 2 days from when I did not receive a call back and they refused to even discuss the matter with me. I have never experienced such poor customer service.
No, I would not recommend this to a friendDon’t buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.On the lower end of the screen, from side to side, there appear to be about six lines which sometimes makes whatever you’re watching look terrible.
No, I would not recommend this to a friend