Customer Ratings & Reviews
- Model:
- UN55NU6900BXZA
- SKU:
- 6290508
Rating by feature
- Picture Quality
Rating 4.0 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.1 out of 5 stars
Customers are saying
Customers are positive about the picture quality, price, easy setup, and smart TV features of the 55" Class - LED - NU6900 Series - 2160p - Smart - 4K UHD TV with HDR. They appreciate the excellent picture quality, affordability, user-friendly setup, and access to various streaming services. However, customers are negative about the remote control, screen issues, short lifespan, durability, and smart features. They dislike the standard remote, have experienced screen problems such as blackouts, and are disappointed with the TV's longevity and durability. Additionally, some customers have encountered issues with the smart features of the TV.
This summary was generated by AI based on customer reviews.
Awesome
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great item ...But i just notice it only has 2 hdmi
I would recommend this to a friendNice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does what it’s supposed to do... which is nice!
I would recommend this to a friendgreat picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I gave it 4 stars because the audio sounds muffled
I would recommend this to a friendNice tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I get a bigger house I'll be back to upgrade.
I would recommend this to a friend- Cons mentioned:Internet connectivity
Poor Internet Connection
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After many hours of trying to get the TV to connect to the Internet, including following in manual, trouble shooting with Internet Service Provider, and Google, it was unsuccessful we decided to return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .HappyKitchen:
I am sorry to see that you were not able to get the NU6900 TV to connect to the internet and have returned it.
Should you ever decide to purchase another Samsung TV and run into issues or have questions, please know that we are always here to help and can be reached at the following:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you had, and hope that we will regain you as a customer.
- Samsung Solutions
Poor picture quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 1 year 9 months, a transmitter went out. Now I see a bright, white light on my TV all the time. Does not make for great picture quality. Also, TV continually fall out with the slightest movement.
No, I would not recommend this to a friendDidn’t last long
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only had this television for a year and a half. The picture started to go out. I contacted Geek Squad and got a new one under the extra protection plan. The replacement was done with little effort on my part.
I would recommend this to a friendGreat for streaming, very poor antenna tuning
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid TV except for antenna tuner. Previous TV connected to antenna received most Seattle stations. This TV connected to same antenna will receive only one Seattle station. Looks like they scrimped on design of antenna tuner.
I would recommend this to a friendBrand response from Samsung
Posted .woody2:
I am very sorry for the issues you have encountered with your Samsung 55" NU6900 TV. I understand the frustrations and the inconveniences this has caused. Please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung TV at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions
It's ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The T.V. is ok, but what I don't like about it is the fact that while I'm in the middle of watching a show. It will skip to an commercial for s period of time, and by the time it gets back to the picture you were watching it's way ahead.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Moekids:
I am sorry for the odd skipping you are experiencing.
Please reach out to us so that we can troubleshoot your issue. You can reach Samsung Customer Support via any of the following options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We look forward to hearing from you.
- Samsung Solutions
Dead tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a nice tv, until after 2 and a half years after purchase the right side of the screen went dark. Then just after that, the tv shut down and was just clicking. Not good.
No, I would not recommend this to a friendI got 99 problems and my TVs one
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WiFi does not work. Plain and simple. Of course there are other drawbacks but that comes with the price point. I purchased Samsung beccause they have an app for Spectrum TV that allows you to forego the cable box. The only problem is that every 2 days the TV loses WiFi. And not just a turn it off and turn it back on situation. When I try to reconnect the WiFi it doesn't even recognize the existence of any network. So using the remote control to the TV I have to manually import the SSID and the Password. So basically, it sucks. Returning to store. This is a pervasive problem with Samsung but the reviews on this site seem to get deleted for critical reviews. I guess the lesson is; always be wary of an entire product category having over 4 star review. Fingers crossed mine actually posts.
No, I would not recommend this to a friendNot so great tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Coming from sucia prestigious brand i was expecting a better picture quality that what it has, not so happy with it. Also i bought a soundbar because the salesman at Best Buy told me it was gonna be compatible with this tv, and it turns out that this tv doesn’t support Bluetooth audio streaming. Overall not such at smart buy from me
No, I would not recommend this to a friendBrand response from Samsung
Posted .Carlitos:
Thank you for sharing your experience with the Samsung NU6900.
So that we can better assist you with interface concerns and display adjustments for your particular usage scenario, we ask that you please contact us and speak with a Samsung Customer Service representative.
You can reach us via any of these options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We look forward to hearing from you!
- Samsung Solutions
Ok product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv is nice for regular use One problem arises if u connect wit ur laptop, there will be no sound, that sucks, tv volume is of ok quality. Overall i am not that much satisfied with this tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .pranav:
I am sorry to hear that you are experiencing sound issues when connecting your laptop.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We look forward to hearing from you.
- Samsung Solutions
Like the picture.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung preloaded a default app. called TV Plus which screwed up the whole system. Took hours on the phone with Samsung support having the app deleted. Extremely frustrating!
No, I would not recommend this to a friendNot happy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Tv and after a year the sound having issues the sound dies out and have to turn off and on to get the sound back and after some time same
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Nice picture but defective
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is really nice but it blacks out on and off for the first half hour the tv is on
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jackie:
Thank you for sharing your review of the Samsung NU6900 55" TV. I am very sorry to see that you are having issues.
Please contact us so that we can better investigate your issue and assist you towards a solution or replacement by any the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung products are engineered to the highest standards of performance and quality and we back your Samsung TV with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
- Samsung Solutions
Ehhh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The negatives for me...Two hdmi ports instead of three or four. It didn’t seem to have as good of a picture as my Toshiba.
No, I would not recommend this to a friendDidn’t like it over all wouldn’t recommend it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the tv in hopes of screen mirroring and being able to watch tv. The quality of this tv is not good and the apps aren’t that great. Wouldn’t buy this again
I would recommend this to a friendOverall
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had another Samsung and it is better than tha one I bought at Best Buy I don’t really know the difference but my old tv it’s more clear and vivid color than this one
No, I would not recommend this to a friendBrand response from Samsung
Posted .Carmen:
I am very sorry that this TV has not lived up to your expectations and that you find the image quality unsatisfactory.
This 55" NU6900 is a Smart 4K UHD TV, delivering 4x's the resolution of Full HD, while also being able to upscale non-4K TV content to 4K using Samsung's powerful UHD engine.
Please reach out to us so we can better understand your usage scenario and assist with settings..
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
great TV!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.found such a good deal and it's great in my living room! my only issue is the TV+ starts automatically and it always has trouble connecting!! i don't understand it.
I would recommend this to a friend