Customer Ratings & Reviews
- Model:
- UN55NU6900BXZA
- SKU:
- 6290508
Rating by feature
- Picture Quality
Rating 4.0 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.1 out of 5 stars
Customers are saying
Customers are positive about the picture quality, price, easy setup, and smart TV features of the 55" Class - LED - NU6900 Series - 2160p - Smart - 4K UHD TV with HDR. They appreciate the excellent picture quality, affordability, user-friendly setup, and access to various streaming services. However, customers are negative about the remote control, screen issues, short lifespan, durability, and smart features. They dislike the standard remote, have experienced screen problems such as blackouts, and are disappointed with the TV's longevity and durability. Additionally, some customers have encountered issues with the smart features of the TV.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Great picture bad lifespan.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Samsung TV during Black Friday of 2018 and absolutely was blown away by the picture quality and the price but it was not to last. As of April 5th 2020 half of the screen is no longer lit up and this has made watching TV almost impossible. If you are looking for a new TV make sure you buy at least a 5 Year warranty as you will need it for this TV.
No, I would not recommend this to a friend Awesome price but doesn’t do well with wifi
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the tv especially for price but it doesn’t receive 5g WiFi so streaming isn’t the best quality and buffers a lot . We are getting fire tv as a workaround.
I would recommend this to a friendGood 4K TV with low cost but , has minor issues
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good 4K TV with low cost but , has minor issues Sound will go off automatically, HDMI ports not recognized. TV freezes, only option is to restart
No, I would not recommend this to a friendSmart TV not so smart.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got the TV home and it wanted me to set it up via an app on my phone. Spent 10 minutes doing that only to find out this TV doesn’t work with the APP. I then proceeded with the remote and can’t get any of the TV apps to install because the TV is endlessly updating the “smart hub”. Still can’t get an app to download. Now I’m watching regular tv via cable and the picture is mediocre at best. Definitely blurry motion. Not a great TV for sports. Spend the extra money and get something better. This is a Black Friday bargain basement tv.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thom:
Thank you for sharing your experience with the Samsung NU6900.
So that we can better assist you with interface concerns and display adjustments for your particular usage scenario, we ask that you please contact us and speak with a Samsung Customer Service representative.
You can reach us via any of these options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We look forward to hearing from you!
- Samsung Solutions
Better choices out there
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay for the price. Has built in ads. Internet resets on in constantly. Not a fan of Samsung smart tv software.
No, I would not recommend this to a friendLike the Samsung tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall an average experience, like the tv but not as much as my lg that I have, I think the picture quality on the lg is a little better than the Samsung
I would recommend this to a friendBrand response from Samsung
Posted .Hclmommy2015:
Thank you for purchasing this Samsung 55" NU6900 TV.
If you ever have questions or need assistance, please know that Samsung is always here to help. You can reach us at any of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
Worked great, for a while...
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for the first 2 years but after a while, the picture started to degrade. Best Buy replaced it using the warranty.
No, I would not recommend this to a friendOutput jacks lacking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, we like this TV. That being said, it is seriously lacking output jacks. Would have chosen something different had I realized before delivery.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Vicki:
I am glad to see that you are enjoying the picture quality of the Samsung NU6900 Smart 4K UHD TV. This model delivers millions of hues, high dynamic range for depth and vibrancy, 4x the clarity of Full HD, and super smooth video quality.
I am sorry that you found the number of inputs to be lacking. Your thoughts on this will be shared with our product team.
If you ever have questions or need assistance, please know that Samsung is always here to help. You can reach us at either of the following options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung!
- Samsung Solutions
Good
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a nice tv but after having it for a while I am starting to see the picture is not as good as when I first bought it.
I would recommend this to a friendDisappointed with the blur
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv had a lot of ghosting when a high speed or fast motion was as happening on the tv. It was more pronounced on non-hd channels. Return it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Deedee:
I am sorry to see that you experienced motion blur with this Samsung NU6900 TV and have returned it.
Should you ever decide to purchase another Samsung TV and run into issues or have questions, please know that we are always here to help and can be reached at the following:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/TVs/bd-p/tv
Again, I am very sorry for the inconveniences you had, and hope that we will regain you as a customer.
- Samsung Solutions
It was ok
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great for the first two years then it started fading out with color until eventually the whole screen was black
No, I would not recommend this to a friendWon’t buy Samsung again
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this tv for 2 years and it’s already having a black smudge line, and the power button broke off
No, I would not recommend this to a friendHalf of the Screen turned black
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. Worked fine for 3 years now half of the screen turned black.
No, I would not recommend this to a friendOk purchase
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only a few months after purchasing the screen is already having lines through it on occasion but usually screen is clear.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jewls:
Thank you for sharing your review of the Samsung 55" NU6900 TV I am very sorry to see that you are having issues.
Please contact us so that we can better investigate your issue and assist you towards a solution or replacement by any the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung TV at: https://www.samsung.com/us/support/register/.
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions
Quality not great
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The quality wasn't great, I bought 2, had to return them both. But for the price I guess it was on but not was expected
No, I would not recommend this to a friendOkay, when it worked right.. which wasn’t often
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never buying another Samsung. I got this after 2 previous LCDs from them in the past decade thinking it would be the same high quality. This tv was nothing but trouble from the start. 25 months later, it’s officially no longer working permanently. The amount of time spent in the past 2 years trying to troubleshoot, deal with Samsung IT, I’m ready to smash it to bits for fun. It would restart out of nowhere CONSTANTLY, never could get the apps to work for more than a few hours at a time, if I did try to use the smart function it would just freeze the tv. Had to factory reset dozens of times in the two years we had it. Wouldn’t even label it as smart. The firmware and software Samsung has invested in is all trash. Spending 500 on this 2 Black Fridays ago was excited, now I realize it was too good to be true. Spend more money on a better TV. Sadly I’m not taking anymore chances with Samsung and upgrading to a better Sony.
No, I would not recommend this to a friendSamsung TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did not find the screen to be clear at all. Yes, it was only 400.00 on sale but not what I was wanting. LG is better
No, I would not recommend this to a friendBrand response from Samsung
Posted .Shan:
I am very sorry to hear that you are experiencing blurry image quality.
So that we can better understand your usage scenario and assist with settings, please contact Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We hope to hear from you.
- Samsung Solutions
Tv is broken
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Television Is broken Immediately and sound quality is not good and it not supporting sound bars
No, I would not recommend this to a friendGood except...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound started cutting out after 2 months. It’s a lot of money to spend and then have to deal with this problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Spotty:
I am sorry to hear that you are experiencing issues with the sound cutting out.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
We look forward to hearing from you.
- Samsung Solutions
Good for the price
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good video quality, ideal for 4K movies. 3 stars because the menu interaction is slow
I would recommend this to a friend