Customer Ratings & Reviews
- Model:
- UN55NU6900BXZA
- SKU:
- 6290508
Rating by feature
- Picture Quality
Rating 4.0 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.1 out of 5 stars
Customers are saying
Customers are positive about the picture quality, price, easy setup, and smart TV features of the 55" Class - LED - NU6900 Series - 2160p - Smart - 4K UHD TV with HDR. They appreciate the excellent picture quality, affordability, user-friendly setup, and access to various streaming services. However, customers are negative about the remote control, screen issues, short lifespan, durability, and smart features. They dislike the standard remote, have experienced screen problems such as blackouts, and are disappointed with the TV's longevity and durability. Additionally, some customers have encountered issues with the smart features of the TV.
This summary was generated by AI based on customer reviews.
Nice resolution.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not great! I don’t have connection issues with any other device but this television. Apps kick me out frequently
No, I would not recommend this to a friendBrand response from Samsung
Posted .Nikegirl17:
Thank you for purchasing the Samsung 55” NU6900 4K Smart TV. I am sorry to hear that you are experiencing WiFi connection issues.
Your router location and distance from the TV are important considerations -- having them both on the same floor with minimal interference blocking the signal (like a wall, etc.) will improve connection. You may also want to try wired LAN, if possible, since the connection will be faster and more reliable.
Please reach out to us for further assistance. You can contact Samsung Customer Support at:
1) 1-800-SAMSUNG
2) LiveChat or email: http://www.samsung.com/us/support/contact
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We look forward to hearing from you.
- Samsung Solutions
a ok led tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For the price it's not that bad main complaint only has 2 hdmi ports
No, I would not recommend this to a friendAverage TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV works, is responsive to input and does what it is meant to do. HDR is not fantastic, but good for the price.
I would recommend this to a friendBrand response from Samsung
Posted .James:
I am sorry to hear that you are not happy with the HD quality of this model.
Please know that the Samsung NU6900 delivers 4X the resolution of Full HD, plus non-4K TV content is upscaled to 4K via our powerful UHD engine. Several advancements are incorporated to bring you clear, sharp, vibrant picture enjoyment, including PurColor (for millions of rich colors), HDR10+ (for exceptional dynamic range), and Motion Rate 120 (for fluid motion).
Please give us the opportunity to troubleshoot and resolve your disappointment by contacting us via any of these options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We look forward to hearing from you.
- Samsung Solutions
Not a sharp picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This set was a Black Friday special at very low cost and as we found out, of very low quality. Picture quality was just plain poor. We tried everything to adjust for color and sharpness but couldn't get it. When we boosted the brightness to see the picture better it washed the faces out. When we tried to increase the color for a more dramatic look the picture then looked smeared. We returned the set for another brand, it cost a little more but it was so much better looking.
No, I would not recommend this to a friendBrand response from Samsung
Posted .bodedo:
Thank you for your review of this Samsung 55" NU6900 TV. I am sorry to hear that it did not work out for you and have returned it.
Your feedback is very important to us and will be shared with our product team.
Should you ever decide to purchase another Samsung TV and run into issues or have questions, please know that we are always here to help and can be reached at the following:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you had, and hope that we will regain you as a customer.
- Samsung Solutions
samsung TV nu6900
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return the TV as the base of the TV did not match my TV Table
I would recommend this to a friendUNFORTUNATE PICTURE QUALITY & BUILD(the “feet!?”
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned it quickly, after finding a poor picture - almost disturbingly so. The build felt and appeared very plastic and cheap... the “feet” not anywhere close to ideal or aesthetically pleasing. Additionally, the rear plastic grooves or pattern, were also unappealing...(small matter but nonetheless true)
No, I would not recommend this to a friendSamsung TV
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tv worked great for the first 8 months then it started turning off randomly without warning. As someone who uses it for online gaming this is not what you want to happen mid using. The power button on the underside of the tv also fell off while trying to up the volume. 2/5 would not recommend.
No, I would not recommend this to a friendGood for the price
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice TV but it seems to struggle with dark scenes. It is very difficult to adjust the image properly.
I would recommend this to a friendBrand response from Samsung
Posted .thatguywhoboughtatv:
I am very sorry to hear that you are experiencing issues with the TV and dark scenese.
So that we can better understand your usage scenario and assist with settings, please contact Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
We hope to hear from you.
- Samsung Solutions
4 k
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You have to buy a 4K DVD player and a 4 k HDMI Cable then the screen is 4K other then that it’s basic
No, I would not recommend this to a friendBrand response from Samsung
Posted .Catherine:
I am very sorry that this TV has not lived up to your expectations..
This 55" NU6900 is a Smart 4K UHD TV, delivering 4x's the resolution of Full HD, while also being able to upscale non-4K TV content to 4K using Samsung's powerful UHD engine.
If you ever need assistance with the TV itself, please contact Samsung Customer Support and a rep will be happy to assist you:
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We hope to hear from you.
- Samsung Solutions
Nice picture, will pixel on fast action sometimes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice for watching regular shows, will sometimes blur slightly during fast moving action or sports.
I would recommend this to a friendBrand response from Samsung
Posted .FireFight:
I am very sorry to hear that you are experiencing blurry image quality.
So that we can better understand your usage scenario and assist with settings, please contact Samsung Customer Support at:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We hope to hear from you.
- Samsung Solutions
No BLUETOOTH, Disappointed.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1 of the draw backs is, it doesn't have bluetooth. I was really dissapointment. Another issue with my TV is, i cannot use HULU, Yoututbe TV. It just keeps loading, and i have read online, since this is a Holiday special, it doesn't have all the options as the other ones.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Rizwan:
I am sorry to hear that you are experiencing issues setting up Hulu and YouTube.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We look forward to hearing from you.
- Samsung Solutions
Nothing spectacular!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The apps are annoying and outdated. Picture quality just ok. Would not purchase again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jbbl:
Thank you for purchasing this Samsung 55" NU6900 Smart 4K TV.
Please know that you can run a quick update on the TV and better enjoy your TV experience.
Go to Settings > Support> Software Update> Update Now
Note that updating from the Internet requires an active Internet connection.
Or you can opt to update the firmware via a USB device.
To update using a USB device, download the update package from Samsung.com to your computer. Please go to this link: https://www.samsung.com/us/support/owners/product/2018-uhd-smart-tv-nu6900
Click on “DOWNLOADS” in the black bar, then scroll to find the “Firmware June 18, 2019, ver 1260.8”
After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device to the TV to update.
Please make sure that you save the update package in the USB device's top-level folder so that the TV can locate it.
If there is anything we can do to further assist and improve your enjoyment of the NU6900, please let us know by contacting Samsung Customer Support via the following options.
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
To optimize your product experience, we encourage you to register your new Samsung TV at: https://www.samsung.com/us/support/register/
…and gain access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver best-in-class products and service.
- Samsung Solutions
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I expected more from Samsung. This TV has so many issues when using its smart features.
No, I would not recommend this to a friendNot as good as other Samsung Tvs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have another Samsung 4k tv which is much better than this one. It responds very slow.
No, I would not recommend this to a friendOk for entry level TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok for an entry level 4K TV. The colors are not as bright as I hoped they would be.
I would recommend this to a friendBrand response from Samsung
Posted .Noneofyourbusiness:
I am sorry to hear that you are not entirely happy with the color performance of this NU6900 TV.
Please know that the NU6900 does feature many advancements to bring you clear, sharp, vibrant picture enjoyment, including PurColor (for millions of rich colors), HDR10+ (for exceptional dynamic range), and Motion Rate 120 (for fluid motion). I am sorry this model disappointed.
Please give us the opportunity to assist you with image quality adjustments by any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/TVs/bd-p/tv
If you have not already done so, we invite you to register your Samsung TV at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver exceptional products.
- Samsung Solutions
- Cons mentioned:Internet connectivity
Broke after two weeks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t stay connected to the internet and eventually just wouldn’t come back on. Screen kept blinking. Went and returned for a new brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Darlamarie:
I am very sorry to see that you have returned the TV because you ran into internet connection and blinking screen issues.
Should you ever decide to purchase another Samsung TV and run into issues or have questions, please know that we are always here to help and can be reached at the following:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, I am very sorry for the inconveniences you had, and hope that we will regain you as a customer.
- Samsung Solutions
Very good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it... it does the work.. its safe and easy to use... picture quality not bad
I would recommend this to a friendBrand response from Samsung
Posted .Sasa:
Thank you for purchasing this Samsung 55" NU6900 TV. I am glad that you are happy with the experience.
If you ever have questions or need assistance, please know that Samsung is always here to help. You can reach us at any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung TV at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Thank you for choosing Samsung!
- Samsung Solutions
Not that great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is ok. There is a lag when watching action show (football, basketball etc)
I would recommend this to a friendBrand response from Samsung
Posted .Nikki:
I am sorry to hear that you are experiencing lag issues with your NU6900.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We look forward to hearing from you.
- Samsung Solutions
Not what I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung has been a good go to for screens. However, this purchase had a few issues. Dead pixels a week after owning it. Because of the curved back, our wall mount was a challenge (very little detail in the manual). You will need M8 VESA bolts-length depends on your situation, but you must use supplied bolt holders. Set up software was not very user friendly. Returned the unit for an LG.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BC365:
You are leaving a review for the Samsung NU6900 Smart TV. From your description, I believe your review was intended for a Samsung Curve Monitor
Should you have any questions or concerns regarding your monitor, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
- Cons mentioned:Remote control
Last time I buy samsung products
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is a waste of my money. The remote control is way to small for us older people to easily use. It is useless for accessing cable and smart functions. I hate the fact that there is no longer a swivel base on it. I am absolutely disgusted with the product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .doug:
I am very sorry to see that you were not happy with the remote control's responsiveness and the lack of a swivel base. Your feedback on this will be shared with our product team.
If you should ever have questions, concerns, or need assistance, please reach out to Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions