Customer Ratings & Reviews
- Model:
- UN55NU6900BXZA
- SKU:
- 6290508
Rating by feature
- Picture Quality
Rating 4.0 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.1 out of 5 stars
Customers are saying
Customers are positive about the picture quality, price, easy setup, and smart TV features of the 55" Class - LED - NU6900 Series - 2160p - Smart - 4K UHD TV with HDR. They appreciate the excellent picture quality, affordability, user-friendly setup, and access to various streaming services. However, customers are negative about the remote control, screen issues, short lifespan, durability, and smart features. They dislike the standard remote, have experienced screen problems such as blackouts, and are disappointed with the TV's longevity and durability. Additionally, some customers have encountered issues with the smart features of the TV.
This summary was generated by AI based on customer reviews.
Very slow interface
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Usig Sling is a torture in this NU6900. My older tvs work better than this. Resolution is not even that great. Bad purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Juanalago:
I am sorry to hear that you are experiencing issues with the Sling app.
Please give us the opportunity to assist you by contacting Samsung Customer Support via any of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We look forward to hearing from you.
- Samsung Solutions
do not buy this tv it is trash
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.do not buy this tv picture quality is very poor frame refresh is slow definitely do not recommend
No, I would not recommend this to a friendBrand response from Samsung
Posted .olhe6313:
I am very sorry that this TV has not lived up to your expectations and that you find it is performing slowly with unsatisfactory image quality.
This 55" NU6900 is a Smart 4K UHD TV, delivering 4x's the resolution of Full HD, while also being able to upscale non-4K TV content to 4K using Samsung's powerful UHD engine.
Please reach out to us so we can better understand your usage scenario and why you are not getting 4K on this 4K TV.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We hope to hear from you.
- Samsung Solutions
Not worth it's weight
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV locked up constantly and we kept having to unplug it to reset it. Needless to say, it went back to the store.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tony::
I am very sorry to see that you have encountered issues with the Samsung 55" NU6900 TV and have returned it. Your feedback is very important to us and will be shared with our product team.
Should you ever decide to give Samsung TV's another try and have issues or questions, please know that we are always here to assist.
For your convenience, you can reach Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We hope to regain you as a customer in the future.
- Samsung Solutions
WARNING DO NOT BUY
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible! Sound kept going out. I read reviews everyone had the same complaints. THANK GOODNESS I BROUGHT GEEK SQUAD. Apparently it is the Model of the tv that is the problem!
No, I would not recommend this to a friendPoor
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture is not bad for a $400 TV but the sound goes out all of the time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .BBurr:
Thank you for sharing your user experience with the Samsung 55" Class 45 UHD TV. I am very sorry for the issues you have encountered with its sound performance.
Please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
- Samsung Solutions
Horrible
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want a garbage TV with invasive Samsung Tc software, go for it. The TV has a great resolution, but the fact that those samsung softwares can’t be removed is a total pain.
No, I would not recommend this to a friendPoor quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A black spot appeared on a part of the screen in less than 2 years of use, I called Best Buy and Samsung and they said I no longer had a warranty
No, I would not recommend this to a friendWorst money ever spent on a TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible TV. Money wasted. Lags, freezes, shuts off
No, I would not recommend this to a friendBrand response from Samsung
Posted .LRae:
I am very sorry for the issues you have encountered with your 55" NU6900 TV. I understand the frustrations and the inconveniences this has caused. Please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution or replacement.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
We look forward to hearing from you.
- Samsung Solutions
Terrible!!!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's cheap for a reason. Tv went out a year and a half after purchasing and they only come with 1 year warranty, don't waste your money on this
No, I would not recommend this to a friendStay away
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beat buy is fine but this tv is crap and didn’t last long. Back to buying a new tv. Being able to see tv from side is a good selling point
No, I would not recommend this to a friendBroke already
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This broke 3 months after the 1 year warranty expired. Awesome how these expensive pieces of equipment always break shortly after buying
No, I would not recommend this to a friendJust died.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't even last 1.5 years. Great when it worked. However, a part of the screen just went black. Very gently used and was not in any stressful environment.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Good Picture, Not Smart
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We were out to find a good TV for under $500 and originally went with the TCL Smart TV because it had stellar reviews and Roku built in, plus it was only $350. When we got that home we set it up and immediately became disappointed by the picture. It left a lot to be desired and we realized at that point that picture was more important to us than a TVs smart functionality. We returned that to Target and made our way to Best Buy to search for an alternative. We've had good luck with a smaller Samsung in our home and we are constantly comparing the picture on that TV to all our other TVs. We opted for this one at a great price, just $50 more than the TCL we went with. We do not regret our decision. The picture on this TV is great. Clear, sharp, vibrant and very similar to our other Samsung that we are always so impressed with. Apparently the refresh rate is 60 but we can't notice any issues when playing sports games. Cannot comment on the sound as we immediately connected to a soundbar. Unfortunately, the smart functionality on this TV is virtually useless. We stream via DirecTV Now and opening that app and navigating channels on the TV is a painful process. Navigating any menu on the TV is very slow and non-responsive. Not a big deal for us as we'll just continue plugging in our FireTV and not using Samsung's smart TV platform. If you are looking for a great TV at a low price with a great picture and don't need to rely on its smart functionality then look no further. If you are buying a TV for its smart tv features, you should probably keep looking.
I would recommend this to a friend Don’t waste your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung is a joke of a tv manufacturer, product is by far the worst quality ever produced. Stick to LG or Sony.
No, I would not recommend this to a friendDidn't last
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We just hit our 2 year mark with this TV. Worked great until this week when half the screen went black. Very disappointing.
No, I would not recommend this to a friend55 " Samsung TV 2160p 4k
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have LOVED this TV but it NOW has a Dark Shadow down the Right side of Television, it is down whole right side of TV. Only 1 & half old.
I would recommend this to a friendBad!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The system is so weak, number of ports are only 2, no options at all, if you get non smart tv and a fire stick, it would be way more worth it!
No, I would not recommend this to a friendHuge Disappointment
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this TV for 1.5 years. Half of the screen is completely black. Sound quality after 1 year is awful. Had to buy a new TV today.
No, I would not recommend this to a friendTV Broke After 18 Months of Use
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.TV broke after 18 months of use. Half of the screen turned black after gentle use for 18 months. TV was only used on the weekends.
No, I would not recommend this to a friendA waste of money
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have a crack screen had total protection but it doesn’t cover the tv I purchased in July...don’t bother with it go to Walmart
No, I would not recommend this to a friend