Customer Ratings & Reviews
- Model:
- UN55NU6900BXZA
- SKU:
- 6290508
Rating by feature
- Picture Quality
Rating 4.0 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.1 out of 5 stars
Customers are saying
Customers are positive about the picture quality, price, easy setup, and smart TV features of the 55" Class - LED - NU6900 Series - 2160p - Smart - 4K UHD TV with HDR. They appreciate the excellent picture quality, affordability, user-friendly setup, and access to various streaming services. However, customers are negative about the remote control, screen issues, short lifespan, durability, and smart features. They dislike the standard remote, have experienced screen problems such as blackouts, and are disappointed with the TV's longevity and durability. Additionally, some customers have encountered issues with the smart features of the TV.
This summary was generated by AI based on customer reviews.
Screen went black after only 16 months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the first Samsung TV with ever had any problem with I’m really disappointed and of course it was out of warranty
No, I would not recommend this to a friendDid not last
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible TV. Will never buy a Samsung again. Not even two years old and it just goes up without warning
No, I would not recommend this to a friendMy sound bar won’t work!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Even After contacting the 1-800 Samsung number I still can’t get my sound bar to work!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Butch:
You are leaving a review for the Samsung 55" NU6900 TV. From your description, I believe your review was intended for a soundbar.
Should you have any questions or concerns regarding your soundbar, please contact Samsung Customer Support.
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions
Poor quality
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for awhile now it has to warm up before it hold display without flickering.
No, I would not recommend this to a friendAwful
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful picture quality. Wavy backlight and dark around edges of screen. Get better model.
No, I would not recommend this to a friendTerrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stop working after 2 years. I’m very disappointed in this product and Samsung.
No, I would not recommend this to a friendScreen went out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after less than 3 years. Half screen went black.
No, I would not recommend this to a friendDo not purchase
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Picture went out in less than 2 years one whole half of the screen is black
No, I would not recommend this to a friendBad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return within 2 weeks . it would not turn on. No power
No, I would not recommend this to a friendPoor quality
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Hulu app lags, and when connected to the xbox, it blacks out a lot.
No, I would not recommend this to a friendDon't buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased December 2018. Stopped working December 2020 with light use.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Great value for money, High quality product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent TV just like all other Samsung TVs I have purchased from BestBuy. The image quality has remained the same over the years. Integrates seamlessly with Chrome and other casting devices. Will definitely buy again
I would recommend this to a friend Can't get TV to stay programmed want a replacement
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing like my last Samsung 55 inch want a replacement
No, I would not recommend this to a friendBrand response from Samsung
Posted .Averya:
I am very sorry for the issues you have encountered with your Samsung 55" NU6900 TV.
Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution or replacement.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung TV at: https://www.samsung.com/us/support/register/
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
-Samsung Solutions
They've made better
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Software in tv not as fast as previous models. I returned it for a different manufacturer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .CyleB:
I am very sorry to see that you were not happy with the software included in the NU6900.
If you would like to share more specifics about your experience, please do reach out to us at any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Your thoughts on user experience are greatly appreciated and will be shared with our teams.
Not Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The one I got had cracked speakers. Returned and ended up getting the next model up.
I would recommend this to a friendBrand response from Samsung
Posted .Andev:
Thank you for being a Samsung customer. I am glad to see that the NU7100 Series TV is working out well for you...and apologize that you had issues with the NU6900 model.
If you should ever have questions, concerns, or need assistance, please reach out to Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thanks for choosing Samsung. We appreciate your feedback.
- Samsung Solutions
- Pros mentioned:Picture quality
6 years & still going!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This TV is still serving me well! No issues whatsoever 6 years into owning it. Picture still looks great. Most apps have not showed any slower speeds as it ages except for Hulu but that does not surprise me.
I would recommend this to a friend have had issues with this tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.been having issues with this samsung tv and i am disappointed with it.
No, I would not recommend this to a friendBad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I both this Tv and it came defective, very disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Victoria:
I am very sorry for the issues you have encountered with your 55" NU6900 TV. I understand the frustrations and the inconveniences this has caused.
Please contact Samsung Customer Support so that we can better investigate your issue and assist you towards a resolution or replacement.
You can reach us via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung stands behind the quality and performance of every product we manufacture, and we back Samsung TVs with a 1-year manufacturer's limited warranty, if purchased brand-new directly from Best Buy or any other authorized seller.
Again, I am very sorry for the inconveniences you have had and hope that we will hear from you soon.
- Samsung Solutions
- Pros mentioned:Picture quality
Great TV at a great prive
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Been an excellent tv with a great picture and sound quakity
I would recommend this to a friend - Pros mentioned:Picture quality
Derik Betcher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tv is amazing.. love picture sound and clarity. Samsung hands down.
I would recommend this to a friend