Customer Ratings & Reviews
- Model:
- UN55NU6900BXZA
- SKU:
- 6290508
Rating by feature
- Picture Quality
Rating 4.0 out of 5 stars
- Sound Quality
Rating 4.2 out of 5 stars
- Brightness
Rating 4.1 out of 5 stars
Customers are saying
Customers are positive about the picture quality, price, easy setup, and smart TV features of the 55" Class - LED - NU6900 Series - 2160p - Smart - 4K UHD TV with HDR. They appreciate the excellent picture quality, affordability, user-friendly setup, and access to various streaming services. However, customers are negative about the remote control, screen issues, short lifespan, durability, and smart features. They dislike the standard remote, have experienced screen problems such as blackouts, and are disappointed with the TV's longevity and durability. Additionally, some customers have encountered issues with the smart features of the TV.
This summary was generated by AI based on customer reviews.
Consistent issues
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I loved this tv at first, but every time I attempt to use it, I have connectivity issues. The router is directly under the tv. The internet works on every other device in the house, just not this. I have reset the tv settings at least ten times already. I am so disappointed in this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kari:
Thank you for purchasing the Samsung 55” NU6900 4K Smart TV. I am sorry to hear that you are experiencing WiFi connection issues.
Please reach out to us for assistance and troubelshooting. You can contact Samsung Customer Support at:
1) 1-800-SAMSUNG
2) LiveChat or email: http://www.samsung.com/us/support/contact
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
We look forward to hearing from you.
- Samsung Solutions
Didn't last.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv only lasted 4 years. Developed a dark vertical stripe that quickly spread to cover most of the left side of the screen. Only 1 year warranty and a very expensive repair. Very unhappy with how long it lasted.
No, I would not recommend this to a friendTerrible motion
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The amount of blur when watching a simple TV channel is so bad that it’s not worth looking at the tv. I was literally watching a news channel and you could not even see the faces when they moved. Bought two TVs and I’m thinking of returning them. Have been a long time buyer of Samsung tv until now.
No, I would not recommend this to a friendDidn't last past 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We have only had this tv for 3 years and now a dark shaded area is on the right side of the screen. It appears that one of the LED's inside of the tv has gone out. What a cheap piece of junk!
No, I would not recommend this to a friendDo not buy, worst TV ever. Beware!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung LED TVs all have a bad capacitor, it will die within 3 years. Do not buy, or at least pay the extra $$ for the extended warranty. Samsung will do nothing for you. Horrible TV for what you pay for.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Blake:
I am sorry to hear that you are experiencing a capacitor issue with your 55" NU6900 4K UHD TV. I see you have posted similar reviews to multiple Samsung TV models.
Samsung is committed to providing the best possible product experience, quality, and value. We back this TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller like Best Buy.
So that we can better help you with the actual model you purchased, please reach out to Samsung TV Support at:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
Again, I am very sorry for the inconveniences you have had, and hope that we will hear from you soon.
- Samsung Solutions
Hardware issue after only two years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV developed a dark band running down the screen after only two years. Quickest I have ever had a TV develop an issue ever. Only buy this TV as a last resort.
No, I would not recommend this to a friendLasted less than 4 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s May 2022 and this tv has a shadow covering the left part of the screen. I will NOT be buying another Samsung tv.
No, I would not recommend this to a friendHorrible experience with geek squad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.geek squad are actually charging me for more money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Ness:
I am sorry to hear that you were not satisfied with your purchasing experience.
If you ever need assistance with the TV itself, please contact Samsung Customer Support and a rep will be happy to assist you:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Solutions