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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 3389 reviews

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Rating by feature

  • Picture Quality

    Rating 4.0 out of 5 stars

  • Sound Quality

    Rating 4.2 out of 5 stars

  • Brightness

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers are positive about the picture quality, price, easy setup, and smart TV features of the 55" Class - LED - NU6900 Series - 2160p - Smart - 4K UHD TV with HDR. They appreciate the excellent picture quality, affordability, user-friendly setup, and access to various streaming services. However, customers are negative about the remote control, screen issues, short lifespan, durability, and smart features. They dislike the standard remote, have experienced screen problems such as blackouts, and are disappointed with the TV's longevity and durability. Additionally, some customers have encountered issues with the smart features of the TV.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 82 Showing 1,621-1,640 of 3,388 reviews
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great, affordable tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Living room tv was starting to go, and the price was to good to pass up.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent TV, comfortable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent TV, comfortable, excellent picture, awesome

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Only got 2 months out of it.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picked this up for Black Friday. It was working great until today, January 26th. I was watching Netflix when these lines appeared on the screen, and the picture started flickering. I tried turning it off and on, and unplugging it. I live alone and nothing has touched the screen. Working with tech support and nothing is fixing it. Now one of their service techs has to come out to look at it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      RandomGuy:

      I am sorry to hear that you are experiencing issues with your Samsung 55" NU6900 TV.

      Should you need further assistance, please contact us so that we can better investigate your issue and assist you towards a solution or replacement by any the following options:

      Please contact us so that we can better investigate your issue and assist you towards a solution or replacement by any the following options:

      1) Toll-free calling: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      Samsung products are engineered to the highest standards of performance and quality and we back your Samsung TV with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.

      - Samsung Solutions Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great tv 55

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup, easy to program picture is sharp and easy to surf channels.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Good for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picture choice adjustments are limited and people seem a little washed out, but overall good for the $

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best TV I've ever owned!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality and clarity in this TV is amazing. I can't be anymore happier!

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Great tv for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn't expecting anything like this for the price got more than i expected

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product for a really great reasonable price

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Amazing graphics and color!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent television watching for hours. Sound quality is excellent!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Nice TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems, the picture is excellent, and the smart function works smooth

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    TV

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and picture, no problems for as long as I've had it.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 3 out of 5 stars

    Black Friday Deal on 55" Samsung LED 6 Series

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this 4K LED during a Black Friday sale for $399.00. It was an upgrade from my older Samsung LCD, but after looking at the model one step above this one, I returned this for the upgraded 7 Series for $80 more. The picture quality was much sharper on the 7 series than this one. If you don't mind the difference then the 6 series should be good enough.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      pokerninja:

      Thank you for being a Samsung customer. I am glad to see that the NU7100 Series TV is working out well for you...and apologize that you had issues with the NU6900 model.

      Please know that the NU6900 does feature many advancements to bring you clear, sharp, vibrant picture enjoyment, including PurColor (for millions of rich colors), HDR10+ (for exceptional dynamic range), and Motion Rate 120 (for fluid motion). I am sorry this model disappointed.

      If you should ever have questions, concerns, or need assistance, please reach out to Samsung Customer Support via any of the below options:

      1) Phone: 1-800-SAMSUNG
      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
      3) Facebook Messenger:  http://m.me/samsungsupport
      4) Twitter:  https://twitter.com/messages/compose?recipient_id=18768513

      Thanks for choosing Samsung. We appreciate your feedback.

      - Samsung Solutions Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like my new TV, The picture is flawless and it changes channels quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s has a clear and amazing picture quality I enjoy watching on my new tv

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Early Xmas present for mom and dad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Early Xmas present for mom and dad. They love it. Clear and bright picture.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality of picture fantastic. Would buy this brand again

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great picture

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this tv, it has great picture and sound. Would definitely recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent TV

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV, easy to use and compatible with all of my subscriptions...

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great TV for money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture couldn't ask for better in my book just right for Mrs a d I

    I would recommend this to a friend
  • Pros mentioned:
    Smart tv

    Rated 5 out of 5 stars

    Great TV for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tv. Got it on sale for less than $500. Lots of smart tv options

    I would recommend this to a friend