Customer Ratings & Reviews
- Model:
- QN55Q6FNAFXZA
- SKU:
- 6202120
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers are pleased with the picture quality, describing it as beautiful and vibrant. They also appreciate the easy setup and affordable price. While some customers have concerns about the remote control and the motion rate, overall, customers are satisfied with this TV's performance.
This summary was generated by AI based on customer reviews.
Good TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with the purchase............................
I would recommend this to a friendOk product, not value for money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 20 days of using the TV, I got a thin blue line on the TV screen, seems to be an issue with internal component. I have to call Samsung customer service to help me with it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dhinesh,
I am sorry that you had line issues and required warranty service for your Q6F TV.
If at any time you wish to check the status of your warranty service, please contact Samsung Customer Support via any of the below options:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
- Samsung Ambassador
Not what I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love Samsung TVs but sharpness and picture quality not as good as expected. Also had issue within a month of purchase, tech support advised software update. Fixed issue but still...brand new TV
I would recommend this to a friendBrand response from Samsung
Posted .Bcolex,
I am sorry to hear that you were not totally satisfied with the Q6F picture quality.
Here are a few tips that may help you better enjoy the 4K viewing experience:
1. The TV will upscale as best as possible any content sent to it. The closer your content is to 4K, the better the image will look on the screen.
2. HDMI cables are recommended for optimal HD viewing.
3. The TV also offers custom settings, allowing you to adjust images to your preference.
4. The quality of streaming content depends largely on the speed of your internet, as most content providers have adaptive streaming that would automatically adjust the image quality based on the network bandwidth.
Please know that Samsung Customer Support is always happy to assist you with image quality adjustments tailored to your preferred viewing experience. Simply contact us via any of the following options:
• Toll-free calling: 1-800-SAMSUNG
• LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
• Facebook Messenger: http://m.me/samsungsupport
• Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
- Samsung Ambassador
TV is good but Geek Squad failed in set-up.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung TV is good but still have issues with the built-in surround sound system that the Geek Squad failed to synch in properly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Klem,
We back the Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please reach out to us for assistance on syncing your Q6F sound system via one of the following options:
1) Toll-free calling: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Samsung Ambassador
The tv makes to much noise when turning it on or o
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The TV make too much noise and annoying when you turn it off or on. I have left messages and asked for help. No response.
No, I would not recommend this to a friendNice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ok had to buy so that’s how we choose this one. Too much money.
I would recommend this to a friendBrand response from Samsung
Posted .Lady,
Thank you for your review of this Q6F QLED Smart TV.
Here are a few tips that may help you better enjoy the 4K viewing experience:
1. The TV will upscale as best as possible any content sent to it. The closer your content is to 4K, the better the image will look on the screen.
2. HDMI cables are recommended for optimal HD viewing.
3. The TV also offers custom settings, allowing you to adjust images to your preference.
4. The quality of streaming content depends largely on the speed of your internet, as most content providers have adaptive streaming that would automatically adjust the image quality based on the network bandwidth.
Please know that Samsung Customer Support is always happy to assist you with image quality adjustments tailored to your preferred viewing experience.
Simply phone us at 1-800-SAMSUNG (ask for TV)
You can also LiveChat or email us by copy-pasting this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, thank you for taking the time to share your experience. We hope to hear from you soon.
- Samsung Ambassador
Okay
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This TV started out great, but has been having a few glitching issues recently.
I would recommend this to a friendGood picture. Bad at an angle.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall good picture after I figured out the "soap opera" thing but very narrow viewing area.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Mikey,
Thank you for purchasing and reviewing this SamsungQ6F QLED Smart TV. Your user feedback about the viewing angle is very important to us and will be shared with our TV product team.
Please do reach out to us should you have any questions, concerns, or need assistance.
You can contact Samsung TV Support toll-free at 1-800-SAMSUNG (ask for TVs).
Or by LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger: https://www.facebook.com/samsungsupport
Or find us on Twitter: https://twitter.com/SamsungSupport
- Samsung Ambassador
Disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ultimately returned the TV for a Samsung Q8. I was disappointed by the poor picture
No, I would not recommend this to a friendGreat picture but already has a defect.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My third Samsung tv and second in a row with a defect. I’m glad I bought the warranty.
No, I would not recommend this to a friendBrand response from Samsung
Posted .KMV1,
I am very sorry for the issues you have encountered and understand your frustration. Your user experience is very important to us and will be shared with our teams.
Please reach out to us so that we can start warranty service for you.
I am very sorry for the issues you have encountered and understand your frustration. Your user experience is very important to us and will be shared with our teams.
Should you wish to check the status of your repair or need any further assistance, please contact us:
1) Phone: 1-800-SAMSUNG
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: http://m.me/samsungsupport
4) Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Again, my apologies for the inconveniences you have had. We do hope to hear from you.
- Samsung Ambassador
Sound pops while watching TV
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got this TV, & returned back the next day bec I noticed that the sound pops every couple minutes or so. The "popping" seems very random; it can only after only 30 minutes of watching TV or happen after several hours of the TV being on.
No, I would not recommend this to a friendTypical samsung
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Should have trusted my instincts. At one time everything in my house was samsung then everything started going out right after the warranty expires, this one was defective right out of the box so I took it back and got the LG. The LG is a much better tv...replaced 2 of my samsungs with lg and couldn't be happier. When you need help from Samsung, their cust service sucks so do yourself a favor and don't buy samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Kson992,
Thank you for your review of this Samsung Q6F QLED Smart TV.
I am sorry that it did not work out for you.
Should you ever decide to give Samsung TV products another try and have concerns or questions, please know we are always here to help. You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, my sincerest apologies. We hope to regain you as a customer in the future.
- Samsung Ambassador
samsung has the worst customer service/technicians
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.lighting hit my wire outside and fried this TV 3 months after i purchased it. the samsung reps have difficulty communicating in english i had 2 appointments only to be called by the service reps who never showed up either time im out $852 never would i buy another samsung product because of their customer service Oh and Geek Squad cant work on a Samsung Product NEVER AGAIN SAMSUNG
No, I would not recommend this to a friendpicture was not good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We traded this TV for another Samsung as picture was not good for our viewing.
No, I would not recommend this to a friendToo many issues
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this tv and payed a lot for the warranty on it. A pixel went out within 2 months of me having it and they won’t fix it because it’s not 3 pixels. Also the tv shuts on and off by itself, in a movie it’s annoying but when I’m in a video game it’s frustrating as heck! I would not recommend this tv.
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Best Picture Ive Ever Seen
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had gone in to BB to buy a different brand and saw this 55" QLED. It look great and was on sale and in stock so took it home. Hookup was easy and was ready to go after linking to my wifi and adding passwords for my Hulu, AMZN Prime, Netflix, Directv Now, Sling. Burt Reynolds had just passed so I put on Smokey and the Bandit. As it was coming on the picture was so very clear I asked the wife was there a recent remake of the movie, she said no. I kept watching and the clarity and color was better than at the store. When the Trans-Am pulled out of the trailer I felt like I was standing on the other side of the car it was that real looking. I watched the entire movie in amazement of how clear and colorful the picture was and for a 70's movie to boot. My other Tvs just dont cut it now this one spoiled me. The sound is amazing coming from such a thin tv, even had base to the engine sounds...wow Samsung knocked it out of the park with this one.
I would recommend this to a friend Dont buy this TV
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the q6f on 11/21/2018, today it won't power on....So glad I bought this tv....
No, I would not recommend this to a friend- Pros mentioned:Picture quality
Six years old and still providing great pictures!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has been a very reliable and enjoyable television. It has been through a couple of moves and the quality has not degraded.
I would recommend this to a friend very pleased with picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a Christmas present for my daughter's family. They were very pleased.
I would recommend this to a friendBrand response from Samsung
Posted .Hi bill,
I'm very glad to see that you are happy with your Q6F TV.
However, you have given this model a 1-star rating, which is the worst rating possible.
If there is anything we can do to assist you and provide solutions to improve your experience to 5 stars, please contact Samsung Support via any of the below options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/t5/TVs/bd-p/tv
- Samsung Ambassador
- Pros mentioned:Picture quality
The best tv for gaming
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This tv served me well for gaming. Zero lag and beautiful picture with no motion blur. Tom’s Hardware is where I got the information that informed my decision to buy this tv. I would definitely buy another if I needed another tv.
I would recommend this to a friend