Customer Ratings & Reviews
- Model:
- QN55Q70RAFXZA
- SKU:
- 6331759
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the picture quality, color, and price of the 55" Class - LED - Q70 Series - 2160p - Smart - 4K UHD TV with HDR. They appreciate the easy setup and smart TV options, making it a great choice for gaming and entertainment. However, some customers have experienced issues with the remote control.
This summary was generated by AI based on customer reviews.
Great tv
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pirchased tv and sound bar. Had both installed. Best Buy used someone from Denver to install. He did a terrible job. Did not explain anything.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Badinstall,
Thank you for your praise of our Q70R QLED Smart TV.
I am sorry you had issues with the purchase experience of your TV. Your feedback is important to us and we will document your concerns.
If you ever need assistance with the TV itself, please reach out to Samsung Customer Support.
You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Simply copy-paste this link into your browser to LiveChat with us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
- Samsung Ambassador
- Pros mentioned:Picture qualityCons mentioned:Remote control
Hate the remote and channel guide!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Samsung TV back in 2019 to replace a Vizo 65” TV that died for the second time. I have another older Samsung 48” TV that I migrated to the bedroom for use in there. I love the picture quality of the QLED screen. The Vizio 1st gen 4K it replaced couldn’t keep up with sports viewing. Even a football being thrown would pixelate on the Vizio. The Samsung QLED has no trouble keeping up with any television viewing. The remote is less than impressive. It’s a very simplified remote without any ability to enter numbers like most common remotes. Even the older model I have has a remote that accepts numeric input and works for many functions on this TV. That brings me to the channel guide interface. It has gradually become worse over time. Since the remote has a one button channel interface you’re forced to scroll through the guide. It constantly blanks out the PiP screen and kicks you back to the active channel you were on. It will do this numerous times befor you can scroll through the channel guide. It’s very irritating and software updates from Samsung have done nothing to help it. For one of their higher end products you’d think Samsung would fix it.
I would recommend this to a friend - Pros mentioned:Picture quality
Remote
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Man, I hate this TV. The remote won't work and there are all kinds of issues trying to get other app "remotes" to work. Spent hours trying to trouble shoot for a REMOTE, unbelievable. I am just going to take this garbage back. When the tv is on, the picture is nice, but cannot get it to work with any remote.
No, I would not recommend this to a friend There seems to be some artifacts on the screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've spoken with the Manager in Naples and he said he will replace the unit when the new ones arrive.
I would recommend this to a friendNot impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have a 6 series curved Samsung and the QLed 7 series isn’t any different in my opinion
No, I would not recommend this to a friendBrand response from Samsung
Posted .Averageguy,
Our Q70 R series are powered by Quantum Processor 4K, Direct Full Array 4X, Quantum HDR 8X, and deliver over a billion shades of color with precise contrast, sharp details, and fine-tuned black level.
I am very sorry that your experience with this TV was less than perfect, and I completely understand your disappointment.
To better assist you with possible image and sound settings adjustments for an optimal experience, please call Samsung Customer Support toll-free at 1-800-SAMSUNG.
You can also contact us via LiveChat or email. Please copy-paste this link into your browser: http://www.samsung.com/us/support/contact
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, thank you for taking the time to share your thoughts. Your invaluable feedback helps us continuously deliver better products and service.
-Samsung Ambassador
TV is good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have no problem with the Samsung tv I purchased. The problem is the “ Price Match Policy”, I purchased the tv for $1199.00 on January 3, 2020 and on January 23, 2020 the exact same tv was priced at $999.00. I tried to get the substantial difference back thru the “Price Match Policy” and was denied.. Disappointed......
No, I would not recommend this to a friendBrand response from Samsung
Posted .Gman,
Thank you for your review on this Samsung Q70R QLED TV.
I am sorry you had issues with the purchase experience of your TV. Your feedback is important to us and we will document your concerns.
If you ever need assistance with the TV itself, please reach out to Samsung Customer Support.
You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Simply copy-paste this link into your browser to LiveChat with us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
Again, thank you for bringing the issue to our attention – we greatly value your feedback.
It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products.
- Samsung Ambassador
Very nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great tv, just not a whole lot of difference between this and the UHD..
I would recommend this to a friendBrand response from Samsung
Posted .George,
The Q70R series, powered by our cutting-edge QLED technology, offer 4K AI upscaling, Quantum HDR 8X, Direct Full Array backlighting, with 100% color volume that differentiate it from the regular UHD TVs . Best yet, we back all our QLED TVs with lifetime burn-in free guarantee, taking off the worries off your mind when you enjoy the premium home theater experience.
You may also wish to try configuring advanced picture settings. Instructions can be found on Page 96-99 of our e-manual: http://downloadcenter.samsung.com/content/UM/201904/20190424104045609/ENG_US_MUSATSCR-3.0.0.pdf
Our customer support team is always happy to help with fine-tuning that tailors to your viewing preference. You can reach us via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/
Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver exceptional products and service.
- Samsung Ambassador
- Pros mentioned:Picture quality
Great tv for the price
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent tv. Loves this model. Picture perfect, excellent quality. This is the 4th one i purchased, all larger screen.
I would recommend this to a friend Wouldn’t know you never told me the sound bar came
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You cancelled the sound bar, that was paid for, and then, when I asked for you to make it right, you refused. Hello Micro Center!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Screwedbybestbuy:
I am very sorry to see that you are having issues with your order. We recommend you contact Best Buy directly for help.
If you ever need assistance with product features, specs, or operation, please know we are here to help. You can reach Samsung Support via:
1) Phone: 1-800-SAMSUNG
Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com
If you have not already done so, we invite you to register your new Samsung product at: https://us.community.samsung.com
Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates.
Not good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new Qled tvs are a downgrade from previos Q tvs Too much dimming on text and not as bright as claimed AI is useless Come on Samsung don't add things just to add if it is going to ruin the picture quality for everyday user TIP : Add local dimmining off feature Had a Q8 fn 2018 and loved it but these new Q series don't hold a candle to previous models
No, I would not recommend this to a friendBrand response from Samsung
Posted .tomcat980,
Thank you for purchasing the Samsung Q70R. For brightness concerns, please make sure you have the latest firmware (version 1335.0, Nov. 26, 2019):
https://www.samsung.com/us/support/owners/product/2019-qled-tv-q70r-series#manuals
For how-to instructions on downloading the update, please visit: https://www.samsung.com/us/support/answer/ANS00062224/
Besides the Brightness adjustment you seemed to have already tried under Home > Settings > Picture > Expert Settings, this model features Eco Sensor to adjust TV brightness automatically by measuring the light in your room and optimizing brightness to reduce power consumption.
If you want to turn this off, go to > Settings > General > Eco Solution > Ambient Light Detection
• If the screen is too dark while you are watching TV in a dark environment, it may be due to the Ambient Light
• Detection function.
• The eco sensor is located at the bottom of the TV. Do not block the sensor with any object as doing so can decrease picture brightness
Should you ever need further assistance with other features, please contact Samsung Customer Support via any of the following options:
1) Phone: 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support
3) Facebook Messenger: https://www.facebook.com/samsungsupport
4) Twitter: https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung TV at: https://www.samsung.com/us/support/register/.
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
Again, thank you for taking the time to share your thoughts on this product. Your invaluable feedback helps us continuously deliver better products and service.
-Samsung Ambassador
- Cons mentioned:Reliability
Didn't last 2 months.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke by a ping pong ball. Doesn't even turn on anymore
No, I would not recommend this to a friendBrand response from Samsung
Posted .Wade,
I am very sorry for the unfortunate situation that the screen of your Q70 TV is broken due to a physical impact.
Our warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product, and does not apply to damage incurred during shipment, delivery and /or installation. You can read more about our warranty here: https://www.samsung.com/us/support/service/warranty/QN65Q7FNAFXZA
- Samsung Ambassador
DO NOT BUY!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The tv broke 16 months after purchase. Best buy said they couldn't help with repairs since it was over a year old. Samsung is no help either. DO NOT BUY
No, I would not recommend this to a friendSpeakers do not work
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was great the first few months but now the speakers do not work so volume you can’t hear
No, I would not recommend this to a friendHaving problems everyday
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unhappy. Constant aggravations. Wish someone would check it out
No, I would not recommend this to a friendReturned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return it had bad or dead pixels. It was open box
No, I would not recommend this to a friend- Pros mentioned:Smart tv
Awesome TV!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung Q70 55" TV is an amazing TV. Money well spent!
I would recommend this to a friend - Pros mentioned:Smart tv
Happy with the tv good quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome tv good quality! Would recommend if trying to upgrade
I would recommend this to a friend Amazing!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have been using it for 4 years now. Amazing quality!
I would recommend this to a friend- Pros mentioned:Picture quality
I might look at other brands for next purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been brand loyal to Samsung for 15 years. I recently (April 2019) purchased the QN55Q8FN. As far as the picture goes I really dont have a problem. It's definitely not the best picture but I am ok with it. Ide rank the picture quality a 8 out of 10. My issue and the reason I am leaving a review is because of a issue I am having. Every few days when I go to turn my tv on the backlight does not come on. You can very faintly see the source (image) is on but since the blacklight is not on you can barely see it. I end up having to unplug the tv wait a minute and then turn it back on. Up until this point that has worked, but I fear for the future. Also, why is this happening on a barely used 9 month old tv? I called samsung tech support and they realized that i knew what i was talking about and told them it wasnt any eco setting or picture setting that was causing the issue they gave me my ONLY option. The tech said I can schedule a tech to come out to look at the tv but that if the tv is not acting up when the tech comes out I will be charged. Can you see my problem with this? Not only should my new tv not be having the problem it is having, but I also have to hope it's a clear, detectable, and observable problem when someone comes out for it to even POTENTIALLY be resolved. At this point I have to hope if the tv is going to crap out, that it does it before the 1 year warranty runs out, because I am not going to risk having to pay what I assume is a ridiculous amount if a tech comes out and the TV is not having a detectable and observable problem. I have basically already made up my mind to try another brand when I purchase a new tv next year.
No, I would not recommend this to a friend - Pros mentioned:Picture quality
Masterful design
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simply masterful. Ultra crisp image, super rugged and built to last. The sound is the best I’ve ever heard out of any TV.
I would recommend this to a friend