Customer Ratings & Reviews
- Model:
- QN55Q70RAFXZA
- SKU:
- 6331759
Rating by feature
- Picture Quality
Rating 4.6 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers are satisfied with the picture quality, color, and price of the 55" Class - LED - Q70 Series - 2160p - Smart - 4K UHD TV with HDR. They appreciate the easy setup and smart TV options, making it a great choice for gaming and entertainment. However, some customers have experienced issues with the remote control.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Picture quality
Could be Better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This unit replaced our old 46" Samsung. The picture is brighter and clearer. It was a breeze to put together (we used a generic pedestal stand) instead of the feet that came with the unit. The downside we see is the sound quality. Obviously, as designed the speakers are in the back, so a lot of quality gets lost off the bat. The sound quality is worse than the old 46" model with presumably smaller in size and wattage speakers we replaced. We are considering a soundbar in hopes that it improves the somewhat muffled misdirected sound. A cursory review on prices and user reviews on them leaves much to be desired in doing that. At the price and higher end than the old 46" model, we expected better.
I would recommend this to a friend Amazon Echo Intergration Lacking
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I'd like to give this tv a much higher rating. I also noticed that no one has mentioned having any problems with the Alexa. So Amazon hung up on me twice and Samsung wasn't much help by telling me I had to contact tier two Amazon support and he could not call on my behalf. So at this point my expectation for automation was low compared to my excitement. So while Alexa can turn off via voice, she cannot turn on the TV. I finally got someone from Amazon that wouldn't hang up at the idea of troubleshooting a problem, however the smartthings skill is quirky. To fix the problem I had to disable then re-enable the skill in the Alexa app. It worked. Then this morning it didn't.
I would recommend this to a friendBrand response from Samsung
Posted .Byron,
We do apologize for the Alexa issues you faced with your Q70. Thank you for bringing it to our attention – we greatly value your feedback and utilize your concerns and opinions in our relentless efforts towards delivering world-class service and products.
If you ever need assistance with the TV itself, please reach out to Samsung Customer Support.
You can contact our Customer Support toll-free at 1-800-SAMSUNG (ask for TVs) Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Simply copy-paste this link into your browser to LiveChat or Email us: https://www.samsung.com/us/support/#contact_us_for_support
We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport
Or find us on Twitter at https://twitter.com/SamsungSupport
If you have not already done so, we invite you to register your new Samsung TV at: https://www.samsung.com/us/support/register/.
Registering your product gives you access to easy warranty support, convenient opt-in to special promos & offers, faster troubleshooting & service, and quick notification of system updates.
- Samsung Ambassador
- Pros mentioned:Picture quality
Love it!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful picture, easy set up! Love it! Highly recommended!
I would recommend this to a friend - Cons mentioned:Reliability
Screen died after six months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Screen died after about six months. Replaced it with a 65 inch that started having problems with the sound cutting in and out after year. Extremely poor reliability from Samsung! Do yourself a favor and see what consumers report has to say about Samsung TVs in general and reliability.
No, I would not recommend this to a friend