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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 491 reviews

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Rating by feature

  • Picture Quality

    Rating 4.5 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Brightness

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers consistently note the exceptional picture quality, vibrant colors, and easy setup process of the 55" Class Q80 Series QLED 4K UHD Smart Tizen TV. Many users also express satisfaction with the TV's gaming capabilities and smart features. While some customers have concerns about the remote control, the overall sentiment towards this TV remains positive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 491 reviews
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Great picture!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture. Easy to use. A high end affordable TV

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Fantastic TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new QLED TV. The picture has a great depth of color, sharpness is very noteable and decent sound for a flat TV. This is a 2019 model and am very satisfied with my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Insane picture!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture on this thing is amazing the best I've seen as far as TVs I owned little disappointed on the apps not as many as some of the prior series but it's really cool that it has Apple TV on it the sound is low so you will need to get a soundbar to go with this TV but besides that that's really the only complaint I got about it

    I would recommend this to a friend
  • Pros mentioned:
    Color, Picture quality

    Rated 4 out of 5 stars

    This TV is everything we expected.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Concise color, great definition, clear sound. We are still having a little problem with Bixby, but she will learn,

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      sharb:

      Thank you for purchasing the Samsung Q80R Series 4K UHD Smart TV. I'm glad to see your are happy with the picture and sound performance of this 2019 model.

      For assistance with Bixby or any other features, please reach out to Samsung Customer Support at:
      1) Phone: 1-800-SAMSUNG (ask for TVs)
      Available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)

      2) LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support

      3) Facebook Messenger: https://www.facebook.com/samsungsupport

      4) Twitter: https://twitter.com/SamsungSupport

      5) The Samsung TV Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com/

      If you have not already done so, we invite you to register your new Samsung TV at:  https://www.samsung.com/us/support/register/

      Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting, service, and quick notification of system updates.

      Again, thank you for choosing Samsung. Samsung

  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Nice set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    picture really is excellent, I don’t use the speakers. The only negatives I can think of is picture seems a little too bright sometimes. But that can be adjusted, and switching Game mode on and off is a little tedious. Other than that, very happy

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 5 out of 5 stars

    Nice picture

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tv has a beautiful picture. Very user friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Excellent quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The picture quality of this unit is unsurpassed in its class. The sound quality of the tv itself is ok , but I honestly think our last Samsung - purchased in 2013 was better. We use our home audio system so this was not a deal breaker, but those who would depend on the sound from the unit itself should be aware

    I would recommend this to a friend
  • Cons mentioned:
    Remote control

    Rated 4 out of 5 stars

    Good TV, miss the old remote

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fischer quality is very good. No complaints about the purchase, I have always liked Samsung televisions the best. I am disappointed with the remote control change from my prior Samsung that worked more like a mouse on the TV screen depending on where you would put the remote, that was very handy and I wish they would not have changed that feature.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Blacks won’t wash out

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Usually when you turn up the brightness or the back light on most TVs, the black background has a tendency to turn gray. Funny thing though, on this TV, the blacks stay pitch black. It’s awesome.

    I would recommend this to a friend
  • Cons mentioned:
    Glare

    Rated 5 out of 5 stars

    best TV for the location

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My QLED turned out to be the best TV for the location in my home. It faces 3 large windows and it does not have any glare from the windows. The Geek Squad did a fantastic job of installing and making sure I could work all the new advances. They hooked up a Wii, A VCR and a Blue Ray Disk player.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Picture quality

    Rated 4 out of 5 stars

    Picture on this TV is amazing.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Samsung TV was easy to set up and has the most amazing picture I have ever had on a TV.

    I would recommend this to a friend
  • Pros mentioned:
    Color

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this TV! The color is amazing and such an upgrade from my last TV (which, admittedly, was like 5+ years old). The interface is easy to navigate. The only thing I don't like is if I use the remote to turn the TV on it also turns my Xbox on but won't turn it off

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    The best tv we have ever had

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This television has been better than expected. The picture quality is excellent! The display tv's seen in the stores are great because they have the best services coming into their facility, but our tv is as wonderful as advertised! Would highly recommend this model to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this set to replace an older smaller set. The installation and mounting was simple. The picture is amazing. Very sharp, great color and awesome smart set options. Would highly recommend. We have several Samsung sets, and as with all the others, this one does not disappoint!

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Best TV Ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best TV's I've ever purchased the picture and quality of the color of the picture is amazing I would recommend this TV to new TV buyers looking for a long lasting TV my other Samsung I had was over 5 years old still working decided it was time for an upgrade these TV's last

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    Great Home Addition

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been a Samsung TV fan for years. My last LED was purchased 5 years ago for my living room. I wanted to upgrade our quality and the Q80 was the perfect fit. The smart ability was effortless in setting up. My PS4 games look clearer and brighter. I highly recommend this model.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    Overall we are happy with this unit.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy salesman said the TV had no Bluetooth capability but he was not knowledgeable. This TV in fact does has Bluetooth audio capabilities. That being said, it's not very strong. I was able to finally get some headphones connected but it took forever and other devices, forget it. Samsung dropped the ball on this item however, the picture quality is great and the audio is good.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Not a happy customer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best tv for about three yrs then It goes out on ya, I got total tech support and geekSquad plans and paid extra for both so with two different protection plans they want to bring parts out that they have no idea even what’s going on yet! Instead of just getting me a new tv they want to use refurbish parts I’m sure to fix tv if even possible! I paid brand new prices for tv and extra for the protection plans!! SO What gives man that’s what warrantees are for!! Make it right Best Buy! Want a new tv!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing tv. The color is great! Anti glare is a must if using in a room with a lot of windows. A bit of a challenge figuring how to connect to an existing sound system. Still not sure we have it set up correct. Might have to do some more research.

    I would recommend this to a friend
  • Pros mentioned:
    Picture quality

    Rated 4 out of 5 stars

    A good mid range smart tv

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this TV because of the picture quality compared to the others (including OLED). My living room is quite bright with the large picture window but the overall size of the room is small (325sq ft) so I had to take that into consideration with screen size and brightness. This tv fit my requirements perfectly and delivers an outstanding picture and was easy to setup. A solid buy.

    I would recommend this to a friend