Customer Ratings & Reviews
- Model:
- LS55CG970NNXGO
- SKU:
- 10187577
Rating by feature
- Display Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
- Features
Rating 4.4 out of 5 stars
to a friend
Stay away
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away, riddled with problems due to hardware. Hard to find that works ok out of the box. Heavy and not easy to setup. Needs large room and desk to be able to use proprely. This is simply glorified TV with box. Lose the box and you cant even power it up let alone connect any cable.
No, I would not recommend this to a friendVery upset with this product
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got it yesterday and the thing powers on but i have no image so I cant even run though the setup. Geeksquad is coming out to look at it but I’m guessing I’m going to have to pack it back up and take it back to the store. The box is super heavy so I’m not looking forward to that.
No, I would not recommend this to a friendTOO BIG
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first time I bought this item, I got the famous "STAND DEFECTIVE" I saw multiple Reddit forms stating the same issue I was having.
No, I would not recommend this to a friendArrived Cracked
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen arrrived cracked, difficult to pack back up and return.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are very sorry to see that you have encountered issues with the Samsung Ark 2nd Gen Monitor. We understand your disappointment and hope that you will give us a chance to assist with troubleshooting or warranty service.
Samsung products are engineered to the highest standards of performance and quality and we back this model with a 1-year limited manufacturer's warranty, if purchased brand-new from an authorized dealer.
For further assistance or to begin warranty service, please contact Samsung Customer Support via:
1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Samsung is committed to providing the best possible product experience, quality, and value, and we are always here to help with any of your questions or concerns.
Damaged screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Product arrived damaged Screen cracked Will be returning when possible
No, I would not recommend this to a friendWORST CUSTOMER SERVICE EXPERIENCE EVER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WORST CUSTOMER SERVICE EXPERIENCE EVER 12/22/22 Purchased monitor w/ Samsung Care+ extended warranty. Purchase on Samsung website - picked up at BestBuy. 5/16/24 - Monitor stopped working. Stopped powering on completely. 5/17/24 - Called customer service # - they had no record of my extended warranty even though I purchased directly from samsung.com . I had to forward them all my receipts. Was told back office was investigating - could take up to 6 weeks. Called multiple times for an update and always got the same answer “ back office investigating” or “waiting on headquarters”. 6/20/24 - The customer service team referred me to the “Office Of the President” and they gave me a case manager contact . Initially he insisted my monitor was “out of warranty” - I had to resend all my receipts (again) - he then proceeded to setup service. 6/27/24 - The service visit he setup attempted to charge me so had to cancel and re-request service. The new service call came with a “One time Accommodation” email. Odd if the unit is under warranty… Service Techs Visits (So far): 7/1/24, 7/4/24, 7/9/24 and 7/11/24 - They have sent a service tech to my house 4 times now and they have not been able to fix the monitor. I’ve taken multiple days off of work to be here for the techs . Every time they fail to repair they claim “they need to order more parts”. They now want to schedule a 5th attempt.. STAY AWAY FROM SAMSUNG
No, I would not recommend this to a friendSome Pros/Some Cons
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 1 for my wife and 1 for myself. So now we have one of these monitors above our setups. Above our 49in curved monitors. I will say the monitors are great for none competitive fps shooters. But great when i played Atomic Heart, RedFall, Ground Zero, Ark Survival Evolved, Spyro and High on Life. These game ran great and look beautiful on the 55in monitors. But sadly mine has a dead pixel at the top right. Which is not so noticable unless deep black hits it then it turns white or green. Its about the size of a grain of rice. Long flicker on high brightness, but other than that good buy. But i would wait for it to go to $1200 or lower like when i bought 2 at a time..
I would recommend this to a friendThere is an elephant in the room!!! Buy It!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Huge viewing surface!!! You can do it all with this monitor from Netflix to gaming! Don’t hesitate to purchase & enjoy this viewing experience!
I would recommend this to a friendThe follow through is awful.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The entire process of getting the installation was ridiculous, and trying to schedule the item to be picked up upon a return. Best Buy is great at sales but horrible with everything else.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RossM:
It’s unfortunate to hear that your in-store experience at Best Buy didn’t meet your expectations. We understand how frustrating that can be. You may want to consider sharing your feedback directly with the store you visited.
For any support with your Samsung Monitor, please don’t hesitate to reach out. You can reach us at 1-800-SAMSUNG between 8AM - 9PM EST Monday - Friday, and 8AM - 6PM Saturday and Sunday. LiveChat is also available through the ‘Support’ link on our website.
~ Samsung Monitors
Great!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Monitor! Would buy again. Fits my room nicely.
I would recommend this to a friend