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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 30 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

87%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-31 of 31 reviews
  • Rated 5 out of 5 stars

    Store manager resolved the problem with the pictur

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Store manager resolved the problem with the picture frame

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thank you to the Besy Buy team!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Samsung Frame 55” TV during the “Presidents’ Day “ sale. I purchased the Best But Total Tech as well. The Frame TV offers the Art Store feature which I believe is unique to this TV. The Geek guys delivered and installed the TV. I am very satisfied with both the TV and the Best Buy team. Thank you all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bezel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made the black TV white around the edge. It is nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Bezel

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item did come damaged the first time with a crack in the frame. After some time on the phone with BB they did ship a replacement. Second time around all was good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful TV with amazing art work

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful tv and even got samsung tv channels. Wall art is gorgeous so much to choose from. Easy to maneuver. I am so happy with my purchase.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best buy has gone down hill!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arrived broken did not realize that i did not have 30 days to exchange, best buy tried to sell me a membership to complete the return within the 30 days which i refused...then the said they would process the return but I had to talk to the online seller....did not realize i didn't buy from best buy. The seller gave me the runaround blaming best buy and ultimately just said the claim was resolved without doing anything. I had to contest with my bank.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      KateF,

      We appreciate you sharing your experience; however, we recommend you contact Best Buy directly for assistance in correcting this situation. We hope your issue is resolved in a timely manner.

      Should you have any questions or need help once your issue has been resolved, please reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.

      ~ Samsung Pro Samsung

  • Rated 5 out of 5 stars

    Beautiful Bezel for great TV

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful Bezel for great TV; could not be happier

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not impressed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Frame was flimsy and did not fit correctly. It was also quite expensive as an accessory to an already expensive television

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Misleading dimensions

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tv dimensions are not accurate to the depictions provided. Television sound quality lacks in audio experience. overall dimensions and sound are not being advertised as sold. The format in which the tv is being advertised is misleading for an American consumer.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great addition

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This frame adds a lot to the TV, it makes it look much more like an art piece. Its very easy to snap on

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Makes your TV look like an Art Frame

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a very basic item that is probably highly profitable for the company. But it clips on easily and achieves exactly the look you see in the photographs. It's not wood in case you are wondering but it looks good and is well made.

    I would recommend this to a friend