The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-282 of 282 reviews
Rated 4 out of 5 stars
Beware upgrading from dual monitor setups
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this monitor intending to replace my dual monitor setup which ran a PS5/Work computer on one side and a personal computer on another. I'm returning this monitor because it doesn't do this well! There is no VRR or HDR in PBP mode and you can't put one half of the screen in game mode for fast refresh. In PBP mode the PS5 runs at 60hz which, especially for a 2.5k monitor, is disappointing.
Thank you for bringing these issues to our attention as Samsung is committed to providing the best possible product experience, quality, and value. Samsung greatly values our customers’ feedback and we utilize your concerns and opinions in our relentless efforts towards delivering world-class products. We are very sorry to hear that you returned this product and hope to have you back as a customer again.
If you ever need assistance in the future, please contact Samsung Customer Support and a rep will be happy to assist you: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun)
Rated 1 out of 5 stars
severely disappointed
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Don't buy from samsung direct, if you need to return an item they will drag it out over multiple months making excuses. It's been over 2 months and I still haven't been refunded my purchase. No offer to replace the defective monitor, told to file a police report, multiple hours on hold to be told "we're escalating the matter" and told "we'll respond within 3 business days" only to be dismissed. I don't know how to file a police report on something that is not stolen.
We are sorry to hear you have not received your monitor yet and apologize for the inconveniences you had. Your review was brought to the attention of our Customer Care Center. We recommend following up directly with Best Buy for further assistance. If still unresolved, please allow us to investigate further by contacting our support team via: 1-800-SAMSUNG, available 8AM - 12AM EST (Mon-Fri) / 9AM - 11PM EST (Sat-Sun).