Customer Ratings & Reviews
- Model:
- NX60A6311SS
- SKU:
- 10758467
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Pros mentioned:Self clean
Stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lovely range! I really like the dual power and self cleaning!
I would recommend this to a friend - Pros mentioned:Wifi
New Stainless steel Range.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far we are enjoying the new range. Like all features, especially the WiFi feature.
I would recommend this to a friend Great ss range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great price, I needed a range fast and was able to pick up within an hour at the warehouse. Perfect fit!
I would recommend this to a friend- Cons mentioned:Display, Knobs
Love look! Cheap made
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look. Had it less than 2 months and 2 knobs broke. Tricky display to det up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Laptop!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 6.0 cu. ft. Freestanding Gas Range with 18K BTU Dual Power Burner, WiFi & Self Clean - Stainless steel. I sincerely apologize for the inconvenience if two knobs on your Samsung Range were broken. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
You may visit our parts website to check for the available knobs. I'm providing a direct link for this model: https://www.samsungparts.com/Products/Parts_and_Accessories/NX60A6311SS/AA/Default.aspx.
I also shared the link about the warranty information of your Samsung Range: https://www.samsung.com/us/support/service/warranty/NX60A6311SG/AA.
Your Samsung Range is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year Parts and Labor.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144616687
Have a great day.
Melardo
- Pros mentioned:Griddle
Great range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the griddle and assorted burners. Good loooking stove. Great addition to my new kitchen.
I would recommend this to a friend Judy at home
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Love different size burners depending on the size of pan you are using to cook.
I would recommend this to a friend- Pros mentioned:Griddle
Good stove
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good stove,verymanageable and spacious. I recommend it
I would recommend this to a friend - Pros mentioned:Overall performance
Loved it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect match with my new refrigerator. Works excellent
I would recommend this to a friend The best range I ever cooked on.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like this range quite a lot. I have only positive comments to make except for the griddle. I could see that it was kind of narrow when we purchased it and owning it has not improved my opinion of it's size. Also, it does not heat evenly, hot in the center - cooler in front and rear. in spite of that deficiency, it is still the best range I ever cooked on.
I would recommend this to a friendBrand response from Samsung
Posted .Hello JJohnson! Thanks for your review and being a Samsung customer! ^Ty
- Pros mentioned:Overall performance
Samsung is the way to go!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality. I restore homes for a living and I purchase ONLY Samsung appliances. They never fail.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Yvritzv, thanks for your review and being a Samsung customer! ^Ty
Samsung Kitchen appliances only last 5 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every one of my appliances died within 5 years. I bought the range and it starts on its own every time you lean up against it, it changes the temp or turns on the gas and you don't know it until it smells. The Samsung refrigerator I bought cooling system died in 5 years and my 5 year old Samsung dishwasher just died; leak sensor. Google all of this and you will see. Stop selling Samsung Best Buy! Worst company to make kitchen appliances ever. I only own GE now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jess,
We understand how concerning it is when a range starts when lean on. Let us help.
The link below explains what to do when range knobs turn on too quickly.
Samsung Range knobs may be activated by inadvertent push and turn:
https://www.samsung.com/us/support/troubleshooting/TSG01203557/
For further assistance with the refrigerator and dishwasher, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148297538) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Pros mentioned:Griddle
Cooking at my. Best
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love love this range easy cleaning very spacious too cook on and I love the middle burner and grill
I would recommend this to a friendBrand response from Samsung
Posted .Hello! Thanks for your review and choosing Samsung! ^Ty
- Pros mentioned:Wifi
Samsung Wifi stove
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a Samsung Gas Stove and i am very pleased with my product. It has wi-fi and irs a smart oven
I would recommend this to a friend - Pros mentioned:Griddle
Griller’s delight
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This gas range with the griddle included is just what we wanted. This is good for quick grilling.
I would recommend this to a friend Great value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove at a great price. Has all the features we needed.
I would recommend this to a friendGreat so far
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.overall great product, got it a a house warning gift and it’s a great value and good looking.
I would recommend this to a friend- Pros mentioned:Ease of use
Samsung Stove
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just got the stove 2 days ago haven't used it much, but so far I LOVE it.
I would recommend this to a friend - Pros mentioned:Ease of use
Easy using
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a simple easy to use oven!! Works rest great!
I would recommend this to a friend - Cons mentioned:Knobs
Broken knobs after 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using this product from last 2 years, Overall the product works perfect except the knobs, 3 of 5 knobs are broken and having hard time to find them. Samsung websites does not show the model/knobs, ordered 2 from amazon but they won't fit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MayankK, we understand how important the knobs are in operating the range. Allow us to help you with this.
The model number of the knob you need to use for your range would be
DG94-04167D.
Please see this link for details.
Replacement Knob
https://samsungparts.com/products/DG94-04167D
You can check the availability by contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146601169) to help our team pull up your information.
Have a great day.
^Camille
Rose
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This gas range one duel bunner is very powerful i can cook large pot less time
I would recommend this to a friend