Customer Ratings & Reviews
- Model:
- NX60A6311SS
- SKU:
- 6447913
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the ease of use, WiFi connectivity, and griddle feature of this 6.0 cu. ft. freestanding gas range. Many also praise its self-cleaning function, powerful burners, and stylish appearance. Positive feedback highlights the range's overall performance and the value for the price. However, some users have reported issues with the knobs and timer functionality.
This summary was generated by AI based on customer reviews.
Tank's insanity
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery and set up we're fast professional and with no drama
I would recommend this to a friend- Cons mentioned:Knobs
Love look! Cheap made
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the look. Had it less than 2 months and 2 knobs broke. Tricky display to det up.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Laptop!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 6.0 cu. ft. Freestanding Gas Range with 18K BTU Dual Power Burner, WiFi & Self Clean - Stainless steel. I sincerely apologize for the inconvenience if two knobs on your Samsung Range were broken. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
You may visit our parts website to check for the available knobs. I'm providing a direct link for this model: https://www.samsungparts.com/Products/Parts_and_Accessories/NX60A6311SS/AA/Default.aspx.
I also shared the link about the warranty information of your Samsung Range: https://www.samsung.com/us/support/service/warranty/NX60A6311SG/AA.
Your Samsung Range is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year Parts and Labor.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144616687
Have a great day.
Melardo
Propane Set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works wonderfully. I am still getting used to the difference.
I would recommend this to a friendnice size
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is a goog stove so nice i cry not to cook on i b ecause I have to spoil clean
I would recommend this to a friendSamsung range
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The burner grates are hard to clean. The very tiny burner does not give sufficient flame and I do not use it
No, I would not recommend this to a friendGas Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. There was a small dent. Getting the replacement. Great service
I would recommend this to a friendLove it!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing appliance! Big upgrade for my kitchen and in perfect condition!
I would recommend this to a friendDisappointed
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking appliance, but the parts gets rusted, just 2 years and I don't use the oven often the control pad is not working which cause the oven to not work
No, I would not recommend this to a friendBrand response from Samsung
Posted .Your disappointment with the range is valid. We wish to aid you with this, LindaM.
To help rectify the range's control panel, we recommend following the troubleshooting guide below. Please watch the YouTube videos and click the hyperlinks for additional help.
The control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
I have also shared the proper cleaning tips for the range to prevent it from further rusting.
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146923203, to help our team pull up your information.
Have a great day!
^Chrystel
Happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installer did not know what he was doing. I installed it my selve.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers.
To better assist you with this issue, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
Leo
Best upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with this purchase!! Old one took forever to cook this machine cooks fast, great tasting food
I would recommend this to a friendGood appliance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. I bought it because it matches the rest of my appliances and so far it’s great. It was a much need upgrade for us.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Great, thank you for reviewing your new Samsung Range. I am glad to hear the unit has been worth every penny. We thank you for choosing Samsung in your home. ^Brad
Great features
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that the cooking griddle is removable and easy to clean. The oven space is amazing as well.
I would recommend this to a friendGreat range when working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the gas burners was not igniting properly. Had to disassemble myself to fix the issue
I would recommend this to a friendTop of the line
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung does it again with this very innovative range
I would recommend this to a friendLove it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it so far so goodEverything is coming out so well I have not had any issues with it at
I would recommend this to a friendSamsung stove gas
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is good seems like nice stove Delivery was easy/guys were nice and quick
I would recommend this to a friendgood deal on this oven range
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great oven range fort he price, oven heats up fast and the best buy installation team was very professional, on time and clean
I would recommend this to a friendWorks great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new oven but stove top is hard to clear if you make mess cooking
I would recommend this to a friendVery Satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would definitely recommend purchasing this item.
I would recommend this to a friendNIce
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like everything about the purchasing experience and whatever after
I would recommend this to a friend