Customer Ratings & Reviews
- Model:
- NX60A6311SS
- SKU:
- 6447913
Rating by feature
- Performance
Rating 4.6 out of 5 stars
- Ease of Cleaning
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Customers are saying
Customers appreciate the ease of use, WiFi connectivity, and griddle feature of this 6.0 cu. ft. freestanding gas range. Many also praise its self-cleaning function, powerful burners, and stylish appearance. Positive feedback highlights the range's overall performance and the value for the price. However, some users have reported issues with the knobs and timer functionality.
This summary was generated by AI based on customer reviews.
Easy to use, cooks faster
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is easy to use. This cooks the food faster than electric range. we love this
I would recommend this to a friendRange
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very convenient, the wifi compatibility is awesone.
I would recommend this to a friendBrand response from Samsung
Posted .Hello Juarez, thanks for your review and being a Samsung customer! ^Ty
Samsung Range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was delivered with slight damage and hasn't been able to be used yet.
I would recommend this to a friendVery happy with this purchase!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Certainly not state of the art but a very nice range for the money.
I would recommend this to a friendBrand response from Samsung
Posted .We're so glad to hear that, Cindy! Thank you for allowing Samsung to be apart of your home! ^Shay
Gas range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice and love the block stainless steel color
I would recommend this to a friend- Pros mentioned:Overall performance
Samsung Range
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this new stove! Mine was 23 years old - this is beautiful, heats wonderfully and just so "up to date" compared to my old one!
I would recommend this to a friend Samsung Range !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best range i ever had . Professional delivery and installer !
I would recommend this to a friendBrand response from Samsung
Posted .Hi there! Thanks for your review! ^Ty
Propane stove
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Is good overall had to get it converted to propane.
I would recommend this to a friendStove
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s Works good stars right up It’s very efficient
I would recommend this to a friendBrand response from Samsung
Posted .Hey! We're estatic to know that this Samsung range is working well for you! ^Ty
Mr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the stove did not come with an owner's manual. I would like to learn more about the different functions etc. I can't answer some the questions without a manual for operations
I would recommend this to a friendBrand response from Samsung
Posted .Good day, BrianL.
Your satisfaction is our top priority here at Samsung.
For your convenience, here's the link to your range's user manual to learn more of its functions and operations.
https://downloadcenter.samsung.com/content/UM/202207/20220713101924684/NX60A6311SS_AA_DG68-01340A-03_EN_MES_CFR_220712.pdf
More details are also available at the link provided below.
How to use your Samsung gas range or cooktop:
https://www.samsung.com/us/support/answer/ANS00090962/
If you require further assistance in the future, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145676992) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Faulty and malfunctions often
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy! breaks and malfunctions often. I had an older no brand stove in our kitchen that stopped working after many many years. Instead of fixing it, I decided to buy a new Samsung model as they are reputable and last a long time. What a bad decision! The glass door broke after 1 year, and since we were past warranty we had to pay for it. It was replaced and cracked again! Mind you I don't have children or anything that would cause hard. The first glass door broke and shattered after I tapped it with a plastic bowl, the second glass door is cracked and we don't know why. In addition to a very delicate glass door, the oven malfunctions often and has many glitches and restarts that seem to happen out of nowhere. The latest glitch does not allow us to use our stove at all. I can use the burner but no stove. And since we are out of the warranty I have to pay for them to come and diagnose their issue and fix it. This is a terrible product that will cost you a lot money to continually fix. Save yourself the money and don't buy!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know how disappointing it is going through all this with the range, JessyV.
Please contact us via the options below to better assist you with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
SIMPLE GAS STOVE TERRIBLE DESIGN
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this Dec 2021 - I have replaced all the control knobs as they are cheap plastic that break easily. I finally found a replacement off brand that seem to work better. Now the control board totally went blank - solution replace mother board 379 dollar expense - NEVER SAMSUNG AGAIN
No, I would not recommend this to a friendDisappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove delivered damaged. Waiting for replacement. Unable to fully use as I am waiting for a replacement stove which is taking weeks.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to your local store for an update about the status of the replacement range.
Have a great day.
-John
- Pros mentioned:Wifi
Beautiful stove
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works amazing. I would never imagine all this stove is able to do for the price.
I would recommend this to a friend Nice Range
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice piece. It has been 2 weeks since we started using it. Looks great
I would recommend this to a friend- Pros mentioned:Overall performance
Cocina
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent appearance easy set up the price was cheaper than other store
I would recommend this to a friend Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent stove. Great features. Delivery was awesome.
I would recommend this to a friendNot worth the money
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this stove in 2023 and the oven been repaired two times
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the dismay about your overall experience with the range, Sandra.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Gas stove range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new stove best gas range ever they installers did a wonderful job
I would recommend this to a friendGood
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a good buy, couldnt be much happier w my purchase.
I would recommend this to a friend