Customer Ratings & Reviews
- Model:
- NX60A6511SS
- SKU:
- 12491910
Rating by feature
- Performance
Rating 4.7 out of 5 stars
- Ease of Cleaning
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
Look nice but is not worth it
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m a contractor who stays on the road I have had this oven for 2 years only stayed at my house for 3 months total and the enlighter when out
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JordanA,
We can feel the disappointment you have with this range. We are here to assist you in any way possible.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147268455), to help our team pull up your information.
Have a great day!
^Rodel
No Involvement
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a modern range very different from what i had and no one could help me with how it works. You should be more helpful.
I would recommend this to a friendBrand response from Samsung
Posted .Hello MichaelK,
We want you to have the best experience with your range. We're here to help you.
We shared the manual link below for guidelines and tips on how to use the range proficiently. Please refer to page 13 onwards for more details.
User manual
https://downloadcenter.samsung.com/content/UM/202502/20250214150059236/O_01._DG68-01339A-08_NX60A6511SS_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150724900) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Good stove, came broken
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ignition came broken and having a hard time getting customer service.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Have a great day.
Melardo
Not the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The display panel is very dark, unable to see what you are pressing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for taking the time to leave a review on one of our products, and we apologize for the inconvenience this may have caused you.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
No air fry tray
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It says that it comes with air fry tray, and did not had it!
I would recommend this to a friendBrand response from Samsung
Posted .Hello, I can see that this is very important to you and would like to help in any way that I can. The air fry tray is not included with the range it is to be purchased separately. You can contact J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143987800) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Bad experience for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my 2nd time purchasing the "Samsung - 6.0 cu. ft. Freestanding Gas Range with WiFi, No-Preheat Air Fry & Convection - Stainless steel", because on my occasion's this stove set off my carbon monoxide detector and per the gas company the leak came for this product. I'm thinking the 1st one I ordered was a defect that's why I order a 2nd one NOT had the same experience but this time it occured on the eve of Thanksgiving.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello CRSmith! Thank you for taking the time to leave your review. We are sorry to hear that your unit is leaking any type of gas. At this time your safety is our first priority and we would ask that you contact us via any of the following using ticket number: 1143936709
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for choosing Samsung. ^Nic
Worst buy
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stove digital clock broke with in 2 months and burners started to mess up within 5 months and samsung will not fix, and can't find anyone to fix, not buying samsung product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .GuillermoM, we understand the importance of a functioning range. We want to speak with you directly to gather more information about your range clock and the issues you experienced with the burners for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149225265) to help our team pull up your information.
Have a great day.
^Camille
Wonderful but Air Fryer not Wonderful 4/5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied and I haven’t even used all the options! I will say the Air Fryer isn’t as fabulous as my Ninja so deducting a star for that. Otherwise, very impressed and happy with my purchase!
I would recommend this to a friendBrand response from Samsung
Posted .Hello Pringle,
We appreciate you taking the time to leave a review on one of our products.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
Crappy company
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldnt recommended samsung products to anyone. Bought new stove, had it less than a month when the motherboard went out went a month going back and forth with samsung about getting it fixed. Finally bestbuy just had me return it to them
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jessica,
Thank you for choosing Samsung for your range needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
More garbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys that installed the refrigerator installed this so i am hoping and praying that i don't have a gas leak and me and my family end up dead. I'm sure bestbuy and SEDWICK will say it was our fault also
No, I would not recommend this to a friendNot worth it.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So sad bought this November 18th 2021 and it stopped working lcd monitor went black and the airfryer fan started making noise and stopped working so now i have no oven and still owe on it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there MartinezFam, I see you are experiencing issues with your Samsung Range display panel not working and there is an odd noise. You stated that your appliance was only 2 months old and know how upsetting that can be. I would love the opportunity to chat and see when we could get a certified Samsung Technician scheduled to resolve your issue. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144092482. We thank you for being a part of our Samsung family. ^Brad
Gas leak
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The oven has a gas leak since I purchased it. We purchased total care with Best Buy & they replaced the gas line but still leaking gas & now saying won’t cover & refer to manufacturer who will not cover it either. Spent $800 for a stove/ range & oven that doesn’t work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We all want a proper working range. Let us provide you with the details you need.
For reference, please see the "Installation safety" Warning, 8th bullet on page 10 of the user's manual.
Manual
https://downloadcenter.samsung.com/content/UM/202405/20240517165152446/01._DG68-01339A-07_NX60A6511SS_AA_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147584816) to help our team pull up your information.
Have a great day.
^Aloe
Never order something to be delivered.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery experience for this item has been abysmal. So far a total of six appointments have been set up for delivery of this item and so far all but one has been canceled with two more now pending. why 2? I have no idea. And nobody will call me back and nobody that talks to me over there. Internal messaging system knows any of the reasons for any of the cancellations.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand how disappointing your delivery experience with the range is.
Please get in touch with our Best Buy customer service department at (888) 237-8289 to better assist you with the delivery status of the range. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Cute...but
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice color....but peels off. Nice features but can hardly press the buttons to use them. Haven't had it for 4 months and already getting error codes and can't use the oven. Should've listened to other reviews
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there, I realize you are having some concerns with your new Samsung range providing you with error codes and the display does not always respond. I have some helpful information regarding the error codes. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001948/
We are here for your assistance via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144133965. We appreciate you choosing Samsung in your home. ^Brad
Very poor product
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took 6 months to get the gas hooked up/placed in our house. We started using this in December 2024 and we are not happy with it at all . Shuts off during use/or the clock resets for no reason.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the frustration of dealing with a range shutting off during use, SandraC. Let us help.
Below is a link with troubleshooting steps to try when the range does stay on.
Samsung range, oven, or cooktop will not turn or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148129269) to help our team pull up your information when you message us.
Thank you.
-Angelica
samsung Model:NX60A6511SS ... never again
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never again would I buy samsung kitchen appliances. Just spent an hour and 51 minutes trying to get instructions to lower the burner flame (at it's lowest setting). After almost 2 hours with support, they said there is no adjustment. It's difficult to pick a stove / oven without seeing it working. I love my samsung tv's so I tried their stove. Never again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are here to help you with your range flame, mikebee. Let's go ahead and get the information you need.
Upon checking, each burner has a corresponding knob that lets you set the flame level from LO to HI.
Please check this link to your user manual for details. Turn to pages 17 to 18.
https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf
It's the traditional way to cook: gas ignition. Once you get used to adjusting the burners, cooking with a gas range or cooktop is fast, easy, and convenient. Please check this link for details.
How to use your Samsung gas range or cooktop
https://www.samsung.com/us/support/answer/ANS00090962/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145438879) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect temperature control threw stove and oven. Love the differnt burners for different temperature ranges.
I would recommend this to a friendSamsun. Poor
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in this product! Burners are strange & not convenient. The grates are heavy & difficult to clean. Actually thinking is replacing it... never again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Sammy22,
We appreciate you giving us a review about the Samsung Range. We apologize for the inconvenience of having a problem with the burners and cleaning the cooktop.
You can check this Samsung link: https://www.samsung.com/us/support/troubleshooting/TSG01001946/. It indicates an article about the flame issues on the Samsung gas cooktop or range.
You can also check the cleaning guide on the user manual on pages 36 to 38.
Here's the user manual link: https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf.
If you have inquiries and need further assistance, you can contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144779663
Thank you for choosing Samsung, and have a great day!
^Rainly
Thank you Guys for making our thanksgiving great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thanks for the help Also the delivery people were very friendly and professional and get out of their way.
I would recommend this to a friendDigging this gas stove.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We switched to a gas range and love it! The only downside we’ve noticed so far is it’s harder to clean than the glass flat top stove we replaced.
I would recommend this to a friend