Customer Ratings & Reviews
- Model:
- NX60A6111SS
- SKU:
- 12374454
Rating by feature
- Performance
Rating 4.5 out of 5 stars
- Ease of Cleaning
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
to a friend
Bad investment
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was poor in the first year got messed up I bought the protection plan and ask geek to come fix it it took months to come supposedly it was fine after 3 months again stop working and again call to get help from the geek squad protection plan and it took them months then the range start to go on by itself that was scary and they never show up to fix it..
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you reaching out to us, JulieZelo. We would love to help you with your range and determine why it is not working properly.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1146517368 to help our team pull up your information when you message us.
Have a great day.
^Aloe
Good value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for the money. Appliances don’t last long these days so time will tell. Everything works as it should. Geek squad and total tech support hooked it up and it was smooth.
I would recommend this to a friendBrand response from Samsung
Posted .Hello! Thanks for sharing your review of this range with us! ^Ty
Hidden fee
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was not happy paying extra amount for the installment parts. I was told at the shop that my payment covered everything. Best Buy agreed on that term. What change all of a sudden?
No, I would not recommend this to a friendStove was crak
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken not good services bad condition i call and they never answer bad customer service
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi LilianaA,
We can feel your disappointment with this range. We are here to help you.
We would like to speak to you directly to gather more information and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1149330636), to help our team pull up your information.
Have a great day!
^Rodel
RUN Do not buy this
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mother board went out after 11 months. Hard to set clock oven burns pretty much everthing...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
Thank you for reaching out to us and we are glad to know that you are using Samsung products. We apologize for the inconvenience of the range having some issues and having a hard time setting the clock. We truly understand that this causes inconvenience especially if we are cooking/baking our favorite dishes. Don't worry will surely notate your experience about this matter for a better service in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=Range&referrerPageUrl=https://www.samsung.com/us/support/
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed:
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
Set the clock on your range (nearly all models):
https://www.samsung.com/us/support/answer/ANS00089342/
How to adjust the temperature while cooking:
https://www.samsung.com/us/support/answer/ANS00061025/
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/
How to clean your Samsung gas cooktop:
https://www.samsung.com/us/support/answer/ANS00049945/
How to clean your Samsung oven:
https://www.samsung.com/us/support/answer/ANS00049011/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/NX60A6111SS/AA
If you need further assistance, please reach us through the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144492795
Thank you for choosing Samsung. Have a great day.
-Trisha-
Unsatisfied customer.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 6.0 cu ft Freestanding Gas Range at Best Buy. They delivered not working unit. Oven doesn't work-to much electronic, you can't set up a temp., doesn't show numbers. Don't buy! People in Customer Service don't help at all. Don't Buy!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear valued BestBuy client,
To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store and check what can be done with your unit that came in damaged.
Have a great day.
-Ernest-
Its a no no
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not waste your money on this one , it does not respond to any of the comand and to replaced it or have someone to fix it its a headache.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bree,
We understand how important a reliable range is in preparing meals. Let's get the information you need to ensure the range is operating smoothly.
The link below will help ensure your range is responding and set up service if necessary. Learn more by checking the hyperlinks or see "Related Content" for more information.
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Should you need further assistance with the range, please feel free to contact us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147475655) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Great Value
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value . Looks Great. I've purchased this product over and over for my rental properties.
I would recommend this to a friendStove/microwave combo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy process from purchase to installation. Looks good and everything works so far.
I would recommend this to a friendOven not working properl
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful piece of furniture, but unable to get it to work. Brand new but the temperature only gets to 175. Spent a couple of days working with Samsung. All of my appliances and tvs are Samsung but not sure if I would purchase another oven
No, I would not recommend this to a friendBrand response from Samsung
Posted .What matters to us is getting your oven to perform its best; let's assist you, WangM!
This link's step-by-step instructions can be used to improve the oven's temperature.
Samsung oven temperature issues:
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-takes-a-long-time-to-reach-set-temperature
Please turn to page 28 of the instruction manual to "Temperature Adjust" to calibrate your oven for optimum performance.
User's manual:
https://downloadcenter.samsung.com/content/UM/202208/20220805132916712/FULL_NX60A6111SS_AA_DG68-01341A-03_EN_MES_CFR_220804.pdf
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145807221, to help our team pull up your information.
Have a great day!
^Chrystel
JUNK DON'T WASTE YOUR HARD EARNED MONEY !!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we had this less than 2 months and the oven stopped working . Repair man replaced touch pad and it did not fix it . They ordered a new computer board . The repair man was here today and that did not fix the problem either . BUYER BEWARE !!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day.
Here at Samsung, we always place a high priority on your satisfaction.
We would like to speak to you directly and see how we can help you more effectively.
Please get in touch through these channels for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145687539) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa
Samsung Gas Range New Model..disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This new Samsung gas rang model does not have any open space in back to hold the gas pipeline .. and therefore the gas range does not go all the way back with the wall and does not fit inline with the counter top.. very disappointed with this new design
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Tariq, I would like to congratulate you on your new Samsung Range and appreciate you for taking the time to post your review. I realize you have some concerns with the design and I would like to forward this information to our design team for future appliances. We would like to welcome you to our Samsung family. ^Brad
Would recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for what I purchased it for. Fit the space in my kitchen and works as it should.
I would recommend this to a friendGreat buy!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Must have! You will love it………. Great product and quality
I would recommend this to a friendRose
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This gas range all four burner are very power full i like to cook
I would recommend this to a friendWell Built
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very well built, looking forward to many, many delicious meals.
I would recommend this to a friendIt has WIFI?
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful and luxurious stove for a well home cook dinner.
I would recommend this to a friendShame
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The electronic display which controls the oven stoped working 14 months after Which is 2 months after warranty Total I didn’t use the oven more than 10 times Shame on samsung shame on BB
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, VladimirK. We are glad that you informed us about the range. I have shared the troubleshooting guide link below.
Loose connections or tripped circuits can cause one or the other not to work on our range.
Samsung range, oven, or cooktop will not turn or stay on:
https://www.samsung.com/us/support/troubleshooting/TSG01001952/
Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven:
https://www.samsung.com/us/support/troubleshooting/TSG01110126/
Samsung range or wall oven panel is blank, blinking, or partially or incorrectly displayed:
https://www.samsung.com/us/support/troubleshooting/TSG01110183/
See pages 40 and 43 on this user's manual.
https://downloadcenter.samsung.com/content/UM/202208/20220805132916712/FULL_NX60A6111SS_AA_DG68-01341A-03_EN_MES_CFR_220804.pdf
To better assist you with your Samsung product, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145342662) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks good but doesn’t preform good . Oven preheats take way to long 3-4 hours to get started you lose your appetite to cook
No, I would not recommend this to a friendBrand response from Samsung
Posted .ShawnP, we understand the importance of a reliable range when preparing meals. Let's get the necessary information to ensure the oven delivers the best results.
Here is a link for simple steps on what must be done if the oven takes time to heat. Please click on the embedded word.
Samsung oven temperature issues
https://www.samsung.com/us/support/troubleshooting/TSG01204529/#oven-takes-a-long-time-to-reach-set-temperature
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146676868) to help our team pull up your information.
Have a great day.
^Camille
GREAT STOVE!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great stove, we’re still working some of the settings.
I would recommend this to a friend